Customer Service Administrative Assistant
Resume:
SUNEELA JOHN
Philadelphia, PA 19116 ************@*****.***
OBJECTIVE
To obtain a position as Clinical Research Associate. That can utilize my office administration skills including- computer knowledge, organizational abilities, business intelligence and database program use.
QUALIFICATION
Customer Service Maintain confidentiality of sensitive data, files, records, conversations etc Excellent written and oral communication skills
Excellent interpersonal skills, phone manner, and office etiquette. Coordinating meetings Organization and prioritization skills
EDUCATION
The Pennsylvania State University, Abington PA Graduated Dec 2009
Bachelor of Science in Business Administration, Marketing and Management Option
Honors: Dean’s List Fall 2008 & Spring 2009
Relevant Coursework: Social Legal & Ethical Environment, Business Law, Computer Skills, Individual & Interpersonal Effectiveness, Micro & Macroeconomics, Financial Accounting, Finance, Business Law, Management Information Systems, Organizational Communication, Marketing & the Entrepreneurial Mind
EXPERIENCE
ICON Medical Imaging, Warrington, PA July 06- Present
Clinical Operations Coordinator
• Perform manual data entry of patients profile into MIRA system.
• Update and maintain current information in the electronic tracking system.
• Collect and maintain Image Data Transmittal Forms for all image data including Clinical Events Committee.
• Ensure all media is accounted for both physical and in the electronic systems.
• Perform system administration activities required to activate/initiate/closeout study sites and manage the input of data into specific protocols.
• Screen and sort incoming paper and electronic mail. Date and time stamp cover sheet of incoming documents. Determine appropriate routing. Prepare outgoing mail and distribute.
• Coordinate communications regarding progress and completion of study documentation, Creation of packages and data entry activities for Project Teams to support client’s specific activities.
• Ensure consistent receipt, analysis, classification, registration and disposition/filing/ retrieval of hardcopy and electronic clinical trial essential documents and other clinical trial related documents to allow to their consistent tracking, inspection and security.
Huntingdon Valley Bank, Warrington PA December 2010- May 2011
Loan Processor
• Coordinate all incoming loan files to ensure that all State/Federal/Corporate disclosures have been prepared in compliance with regulations, procedures and practices
• Capability of prioritizing a broad range of responsibilities in order to meet deadlines
• Order credit report and appraisal
• Analyze new loan files to ensure sufficient and proper credit documentation, validate income and assets, review appraisal to ensure the value is supported and submit to the automated underwriting system
• Prepared credit information in which loan growth trends, quality trends and loan product concentrations were included
• Take responsibility of administration and oversights of confidential loans
• Coordinate submission of loan file to underwriting for final investor approval, review underwriting decision and track all underwriting and closing conditions to establish they are received prior to closing
• Coordinate and request all closing documentation
• Linguistic capabilities including fluency in English
ICON Medical Imaging, Warrington, PA April 10- April 2010 April – April 2010
Business Development Coordinator (Internship)
• Provide support to business development/marketing group for completion of all collateral material to clients with messaging materials, mailers and/or other materials as required
• Assistance with email campaigns, including image uploads, HTML coding and report generation
• Update and review case study, power points and other creation of sales materials
• Coordinating travel plans and administering expense reports
• Assisting with Tradeshows, including meeting paperwork, hotel accommodations for meetings and coordinating tradeshow materials
• SalesForce (CRM) upkeep-data entry, reporting and mail merge
• Assist the Business Development department with business meeting agendas, QA forms
• Handling incoming and outgoing communications with external parties; and organizing and maintaining Department and other files.
• Assist with special projects, work sessions or research tasks as needed.
Bank of America, Chestnut Hill, PA April 09 – April 2010
Teller
• Accurately process transactions while responsibly handling over $50,000 in daily inventory
• Provide exceptional customer service while cross selling products and services
• Communicate with management to quickly and effectively handle problems as they arise
Philadelphia Protestant Home, Philadelphia PA Summer 2008
Intern – Marketing
• Assisted in Strategic planning and development of a marketing plan, marketing research, collateral materials development, and census development.
• Attended marketing meetings, learning about current and upcoming advertising campaigns
• Guided open house tours, advertising independent and assisted living facilities to potential guests
• Managed Meals on Wheels correspondence, compiling lists of desired items for residents and guests
Re/Max Keystone Realty, Glenside, PA January-May 2008
Administrative Assistant
• Supported realtor by completing general clerical duties, including paperwork, mailings, printing, and faxing
• Provided friendly and helpful customer service to clients while assisting them with documents
Walgreen’s, Philadelphia, PA June 2006-March 2007
Sales Associate
• Effectively organized merchandise and implemented a variety of marketing concepts
• Interacted with customers and successfully aided them during the purchasing process
• Processed monetary transactions and recorded deposits of monies for bookkeeping
• Provided quality customer service and created an awareness of the firm
LANGUAGES
• Fluent in English, Hindi, and Urdu
SKILLS
• Proficient in Microsoft Word, Excel, PowerPoint, and SafesForce
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