Technical writer (part-time)

VEENA NAGARAJA

* *** **** ***** *********: 203-***-****

Bethel, Connecticut 06801 e-mail: *************@*******.***

PROFESSIONAL PROFILE:

A focused, goal-oriented Customer Service Representative with an impressive record of exceeding goals and expectations in delivering highly effective solutions that meet challenging business needs.

EDUCATION :

BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING, 1993

Bangalore Institute of Technology, India

TECHNICAL SKILL SETS:

Programming languages: HTML, XSL, XSLT, Visual Basic 6.0, VB script, ASP, SQL,

Advanced MS Word, MS Excel, MS Access, and MS Powerpoint. Testing tools Winrunner, Loadrunner, SAP,

QTP and TestDirector.

RELATED EXPERIENCE:

dLife., Norwalk, CT Mar-2007 to Present

Technical Writer

Part-Time

Responsible for design, create, maintain, and update many types of technical documentation, online help, user guides, white papers, design specifications, and other documents.

Union Savings Bank., Newtown, CT Aug-2006 to Jul-2007

Bank Teller, Customer Service Representative

Part-time

Responsible for learning the VIP system, cash handling procedures, transaction processing, balancing procedures, compliance/security procedures, and make referrals.

Newtown Savings Bank., Newtown, CT Aug-2001 to Aug-2004

Operations/DDA Assistant

Resopnsible for distributing incoming and outgoing office correspondence. Provide administrative support to all

office personnel. Monitor and resolve Currency Transaction Reports and Bank Secrecy Acts. Responsible for file

maintenance and override monitoring. Research and pull queries on different reports on a daily basis. Process

all transactions as proof for debit and credit memos.

Creative Data Solutions Inc., Feb-2000 to Jul-2001

Bangalore, INDIA

Project Description: Webstore for the outdoor gear and apparel that is capable of performing the basic elements of ecommerce.

Bruin Bay: Bruin Bay will become a leader in outdoor apparel and gear by offering the highest quality products at competitive prices. Bruin Bay will utilize marketing channels to create a brand image that people equate to enjoyment of the outdoors and high quality products.

Television commercials, television shows, catalog distribution and magazine advertising will all drive consumers to our web store.

Role: QA Tester

• Analyzing Business Requirements and preparing Functional and Technical requirements documents for each project release.

• Preparing the Test Plan with necessary Test Cases and Test Scenarios and test the code changes.

• Develop, maintain and execute Test plans, Test cases and Test Reports for assigned areas.

• Performed end to end test manually.

• Performed Regression and Functional testing.

Environment: Java, Oracle 8i, Windows NT, Java, JavaScript

PEPSICO, INC., Somers, New York Oct-1997 to Dec-1999

Junior Programmer

• Responsible for daily production support, system backups, user interaction, diagnostics and troubleshooting in the resolution of programming issues.

• Responsible to provide customers with the ability to interact with a common corporate database for a comprehensive range of applications using SAP.

New Milford Savings Bank, New Milford, CT Dec-1994 to Sep-1997

Bank Teller, Customer Support

References available upon request

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