Customer Service Representative
Resume:
Racheal Welshans
Hemet, **545, California, US
Mobile Phone: 951-***-****
Secondary Phone: 951-***-****
E-mail: *************@***.***
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OBJECTIVE
I currently work for Verizon Wireless. I excel at my customer service position by making sure my customers expectations are exceeded every day, expanding my knowledge of the products and services I will be interacting with and promoting each day and also by staying positive, friendly & efficient with all my customers and co-workers. I am currently searching for a new career opportunity in bartending to work a few days a week and work with a school schedule. I have prior experience in mixology thru Starbucks, a wonderful attitude to provide to the customer and I am also in school for bartender training. I am open to new opportunities and I am a very fast learner!!
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WORK EXPERIENCE
Professional Customer Services Rep
November 2008 - present
Verizon Wireless | Riverside, CA
Retail
I currently work at Verizon Wireless as a Customer Service Representative. My daily tasks for this job include; using a computer based system to provide face-to-face assistance to customers with billing questions, help customers save money on their bill with the different services we offer, provide technical service regarding cell phones and wireless internet products, use sales techniques to offer our products to new and existing customers and I have also earned the title as assistant inventory specialist. As an inventory specialist, I do the stores daily paperwork, make sure every item is stocked and priced correctly, do the morning box count, recieve merchandise and put inventory away when it is shipped to us, take care of returns/exchanges and make sure the store is following proper auditing procedures. During the few months I have been employed with the company, I have recieved awards and oustanding feedback/recognition from my management team for my hard-work and decication to my team and the company's well being.
Barista
November 2007 - October 2008
Starbucks Coffee Co. | Hemet, CA
Restaurant/Food Services
In addition to Papa Johns, I also worked at Starbucks Coffee co. My position was barista. I made and served various drinks; anything from a basic coffee to a carmel macchiato or anything I could think up! I helped customers with anything they needed, did artwork for the store signs, helped set up the store when new merchandise came in, operated a touch screen cash register, cleaned, swept, moped, did dishes, filled condiments, prepared sample trays and served them to customers or other businesses, and did coffee & tea tasting.
Pizza maker/cashier
November 2007 - October 2008
Papa Johns | Hemet, CA
Restaurant/Food Services
I worked part-time at papa Johns. I made pizzas, hand tossed dough, worked the ovens, sliced pizza, took phone orders, used a computer based system to complete orders and also built pizza boxes, cleaned, did dishes, moped and swept.
Technical services
September 2006 - November 2007
verizon wireless/solectron | Hemet, CA
Retail
I worked as a technical customer service representative. I helped people learn how to use their phones, determine the repair status, do minor repairs, file paperwork, preform returns/exchanges, use numerous computer programs to repair/update phones or keep our daily work in order. I learned new programs and devices every day and went to monthly meetings to keep up with the growing technology for cell phones. I also made the monthly schedules for November and December 2007.
Cashier
November 2005 - September 2006
Wal-mart | Hemet, CA
Retail
The main focus of this job is customer service. Being a cashier allows you to learn numerous people skills such as: patience, communication & multi-tasking. Along with being a cashier, I also worked the courtesy desk, layaway, fabrics and I helped the customer service managers with daily tasks. Also, I'm very good with computers and learning new programs, I tend to learn my tasks quickly and efficiently. Being a cashier makes the difference between a good visit to the store versus a bad experience. You are the first person the customers see when they come in and the last when they leave. I understand that being friendly, optimistic and outgoing are crutial to making a great first impression and leaving the customer feeling satisfied.
Cashier/stocker
August 2005 - October 2005
99 Cents Only Stores | Hemet, CA
Retail
The main duties of my job were to ring up general merchandise and help customers find their way around the store. Some of my other responsibilities included: stocking items on shelves, getting boxes from the warehouse, keeping the front of the store clean and organized, occasionally help unload trucks and I also helped train a few cashiers on the register.
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EDUCATION
Some College Coursework Completed, Associates of Art in Business,
March 2008 - I have not graduated
University of Phoenix | Murrieta, CA
I am currently working toward my Associates of Arts in Business degree.
Some College Coursework Completed,
August 2007 - December 2007
Mt. San Jacinto | Menifee, CA
I have completed some general course work.
High School or equivalent,
September 2001 - June 2005
West Valley | Hemet, CA
Relevant classes for this job: Spanish- 2 years and graphic design
Graduating GPA -3.4
Throughout high school I maintained a GPA of no less than a 3.0
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CERTIFICATION
Data Certification
0
Verizon Wireless
Certification for knowledge of the different data products the company offers.
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SKILLS
Computer Knowledge Intermediate
Dancing Intermediate
Sports Intermediate
Drawing/Art Expert
Promoting, being outgoing and fun Expert
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LANGUAGES
Spanish Beginner
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HONORS & AWARDS
Every few months Verizon Wireless offers incentives for hitting certain goals. If you exceed these goals, gift cards are paid out to the company of your choice. So far, every incentive the company has offered, I have hit and exceeded the goal set for me.
I recieved a letter from the training department asking what my techniques were for such outstanding customer service because my scores from customer surveys are usually the highest. I responded and they stated they were going to use my techniques in the newest training modules and classes.
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INTERESTS
I love being artistic and creative. I also enjoy being a part of different sport activites. Sports I enjoy: snowboarding, surfing, motocross, jet skiing, bike riding, long boarding, dancing. I also enjoy going to any music venue or promotional events.
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REFERENCES
Ann Lancaster
Manager, Verizon Wireless
Professional
Ryan Zettle
Customer Service, Verizon Wireless
Personal
Shane Burch
Jp Morgan Chase Bank
Personal
Craig Kitayama
Manager, Verizon Wireless
Professional
Steve Hoy
Personal
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