Customer Service Human Resources
Resume:
Vianca N. Pérez
Broomfield Colorado 80020
e-mail - *******@*****.***
Summary
From my former employment and a Bachelor Degree in HR at the University of Puerto Rico in Humacao, I have acquired strong human relation skills, effective supervision and customer satisfaction. With a good compilation skills and a fast and accurate data entry. I am certain that my knowledge in MS Word, Excel, Outlook and Power Point along with my bilingual communication would greatly contribute to the increased excellent relations in any level. In this field be creative; maintain good human relations, exceptional communication and a positive attitude is an asset for any organization.
Education
- University of Puerto Rico in Humacao - Human Resources - Bachelor Degree.
- Certification of “Change in Labor Legislation and the Impact in the Organization”.
- Certification in Peachtree Basic Program (2008).
Experience
Denver County Elections Division Office
09/2010 – To present (Temp. Job)
Administrative Support Assistant I
• Assistant to management staff .
• Voter Registration Data entry.
• Front counter customer service,
• Telephone answering to the general public all about the elections.
• Provide assistant with Spanish speaking public.
Boulder County Public Health
03/2010 – 05/2010
Administrative Technician-Reception
• Provide reception for health department site, including directing and informing the public with completes information by telephone and in person.
• Answer calls at the main telephone switchboard for BCPH site and directs calls appropriately.
• Open and distribute incoming mail/deliveries and prepare outgoing mail for the department.
• Provide general program support of a clerical nature, including word processing and data entry.
• Provide backup for Front Desk Team Leader.
• Perform Spanish language interpretation, as needed.
Hotel Condado Plaza & Casino San Juan, Puerto Rico
02/2008-03/2008
Human Resources Coordinator,
• Greet all applicants and visitors.
• Provide administration support as needed, with the I-9 and typing documents (30-50 wpm).
• Assure applications are fully completed and signed to be reviewed by the department managers of the new candidates.
• Assist in the Daily Catch-up meeting.
• Screen incoming calls and inquiries.
• Filing private employees’ documents.
• Contact and schedule qualified candidates for interviews and pre-employment processing.
• Reprint associate ID’s as necessary.
*Finishing Bachelors Degree in Human Resources*
04/2006-05/2008
Almacenes Linda Inc. (Infinito) Caguas, Puerto Rico
12/2002 - 4//2006
.
Assistant Manager,
• Prepare daily deposit reconciliation report and handle the petty cash.
• Manage office support functions; assign and supervise daily work of the personal on floor.
• Prepare and maintain merchandise for inventory.
• Supervise (Sales Associates (10) and cashier).
• Provide customer service and maximizes sales.
Extracurricular Activities
- Vice-President of The Society of Human Resources of the University of Puerto Rico in Humacao (2007).
-English Course in IEC (International English Center) University of Colorado at Boulder.
Languages
Fluent English, Good Spanish.
References Available Upon Request
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