System Engineer

RESUME

A.MADHU BASHINI E-mail: **********@*******.***

Career Objective

To work in a challenging company developing innovative products, and be an efficient team player by learning, sharing and constantly improving my skill set.

Educational Qualifications

 S.S.C from State Secondary Board of Education with 73% of marks in the year 1999.

 Intermediate from Board of Intermediate Education with 76% of marks in the year 2001.

 B.E in Electronics and Instrumentation from ANNA University with 71% of marks in the year 2005.

B.E degree in Electronics and Instrumentation (E&I) from VEL TECH Engineering College, Chennai.

Experience

• Over three and four months of extensive experience in professional and consistent service, support and information

• Strong analytical, interpersonal and problem solving skills.

Worked in Sitel-India as a Quality assurance professional for two and a half years and worked in Pioneer online Ctrls as a server support (Level1) for ten months.

Technical Skills

Programming Languages: C, C++ .

Operating Systems: MS-DOS, Win 2003

Database: ORACLE

Project Work:

Worked in Pioneer online Ctrls- Data Centers for ten months.

Ctrls DataCenter:

Fault tolerant datacenter built on TierIV standards, which can guarantee an SLA commitment is 99.995% uptime. This means a potential downtime of only 20 minutes in an entire year against 4 hours 22 minutes for 99.95% uptime SLA.

Worked with major clients like Nowpass, Dinathanti, Global outlook, Water Health and Merc

Roles and Responsibilities:

• Installation of win 2003 and win 2008.

• Configuring, managing and troubleshooting internet information server.

• Act as a technical resource and point of escalation for Operators or management. Engaged in identifying and resolving complex problems relating to product or service installation, hardware or software updates, configuration, operations, performance.

• To work with the customer to understand issues and requirements and responds to requests for new services (RFC's) to help grow the business.

• Supporting mail configurations like Outlook and Outlook express.

• Worked on remote desktop sharing software.

• Proactively participated in ISO 27001 certification.

Worked in Sitel-India for two and a half years. Worked as a technical support executive for one year and was promoted as a Quality assurance professional.

Sitel-India:

Sitel provides a broad range of technical support and help desk services focused on achieving measurable, total customer satisfaction for business. Sitel employs dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support.

Roles and Responsibilities as a Technical support executive:

• Troubleshooting of internet related issues.

• Troubleshooting of Sympatico products like Home networking modem ,MSN ,Antivirus.

• Making sure that customer is satisfied and First call resolution is given.

• Onsite repair appointment scheduling and field technician dispatch

• Acted as a lead for driving the call back rate.

Roles and Responsibilities as a Quality assurance professional:

• Providing access to accurate, up-to-date information, driving timely customer issue resolution

• Auditing calls and gauging the agent on communication and technical skills.

• Conducting weekly training on the technical troubleshooting and first call resolution.

• Organizing internal and external audits to assess the effectiveness of the Quality and to ensure that corrective measures are taken in the event of any deviations.

• To participate effectively in process audits as auditee or auditor

• Providing timely feedback to the agents and sending weekly reports and monthly reports.

Personal Skills

• Self-confidence.

• Hard working

• Work well under pressure and good listener

• Can adapt to change.

• Good team player.

• Adhering to compliance of client

• Ability to contribute to a crisis situation without impacting other planned and priotrised activities

Personal Details

ARRABOLU MADHU BASHINI

Date of Birth : 26th AUGEST 1984

Gender : Female

Nationality : Indian

Father’s Name : Gurumurthy Naidu

Languages Known : English, Telugu and Hindi

Present Address : 1/534

Vempuliamman Koil Street

Kottivakkam

Chennai-600041

Res: 928-***-****

Email: **********@*******.***

The above-submitted information is true and accurate to the best of my knowledge.

A.MADHU BASHINI

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