IT/TELECOM
Resume:
Veronica McDonald
**** ****** ****/*******, **/**069
*********@*******.***
To whom it may concern:
I am writing to explore the possibility of employment with your company. I am interested in employment with your company because it offers amazing opportunities, where I can be part of a strong team and have a positive impact.
I have skills and experience that would make me a good candidate for employment with your company. These skills and experiences are listed below:
Skills Experiences
Ability to plan and execute Performed preventive maintenance on various switch equipment
Established daily plan to install T1's
Performed daily deadline duties
Database experience Created and maintained databases to maintain inventory
levels and site maintenance
Created and maintained databases to track customer information
Strong technical skills Performed interconnect circuit tests
Updated and installed Cisco routers
Performed basic restart, repair, and loop commands
Wired new T1's using CAT 5 and CAT 5e Cable
Troubleshot LAN and WAN issues
I have completed a Bachelor of Science in Chemistry. I have over 5 years of switching experience and over 8 years total of telecommunications and computer experience. I can type 75 WPM and I am knowledgeable of such test equipment as the T-Berd 2200, 310, and 2310. I am also knowledge of computer software such as: Microsoft Word, Microsoft System, Excel, Outlook, Internet, etc. All of these skills along with my ability to process information quickly, work hard, and work well with others would be an asset to me with your company.
You will find enclosed a copy of my resume for your consideration. I am looking forward to hearing from you with the possibility of meeting and discussing the prospect of employment with your company. Thank you for your time and consideration.
Sincerely,
Veronica McDonald
Enc: Resume
Veronica M. McDonald
1011 Puffer Road
Fayette, MS 39069
*********@*******.***
OBJECTIVE: A challenging position in the IT/Telecommunications industry with the possibility of career growth.
EDUCATION: BACHELOR OF SCIENCE in Chemistry with emphasis in Organic Chemistry, Minor in Mathematics, Tougaloo College, Tougaloo, MS, May 1996
TECHNICAL SKILLS: Operating System/Networking Programming: Cisco routers and switches, VPN, ACS, PIX
LANGUAGES: Java, Pascal, COBOL, FORTRAN, BASIC, Visual Basic, HTML
HARDWARE SKILLS: T-Berd 2310, T-Berd 2200, T-Berd 310, Sunset, Wire Wrapping Tool, Fluke Multimeter, Crimping Tool, RJ-45 and RJ-11 Connectors, CAT 5 Cable, CAT 5e Cable, Coaxial Cable, GPS Equipment, Hubs, Printers, Scanners, Back Up Tape Drives, Switches, and Cisco Routers, etc.
EXPERIENCE: COMPUTER/BUDGET ADMINISTRATOR
1/03-Present, McDonald’s Garage, Fayette, MS
• Created and maintain database to track customer history
• Prepare and maintain on detail reports on cost data and budgetary information
• Wrote and implemented database to track parts inventory
• Ensure availability of funds to cover business obligations
• Created excel spreadsheets to keep financial records
• Evaluate purchase orders, work orders, vouchers, and other invoices to assure dollar amount accuracy
• Monitor customer accounts
• Wrote documents presenting the company's policies and procedures
NETWORK OPERATIONS TECH
10/99 to 12/02, AT & T Wireless, Ridgeland, MS
• Used People Soft Financial to budget accounts for various cell sites
• Developed and maintained access data base to track inventory levels and site maintenance
• Prepared weekly status, inventory, and site survey reports
• Created and maintained spreadsheets and other operational files
• Reviewed and input data into automated resource control ledger
• Prepared detailed reports on funds and similar budgetary transactions
• Performed translations for VLR and HLR
• Opened and closed trouble tickets
• Installed computer hardware and software
• Created connections using CAT 5, 6, and 7 cable
• Identified technical and non-technical problems
• Troubleshot local area network (LAN) and wide area network (WAN)
• Updated and maintained system operations
• Facilitated plans and programs for user needs
• Used Ericsson MSC 5000 Commands to repair, restart, and loop Cell Sites
• Tested DS1(T-Berd 2200) and DS3 circuits using T-Berd 310
• Performed head to head and loop back tests on interconnect circuits
• Collected information from callers to ensure prompt troubleshooting and restoration of all network services
• Performed cross connects on DSX panel from the Ericsson 501 Switch to the Alcatel 6130 DACS and on the OC48 Mux
• Performed basic Diagnostic Commands/backups on the STP, Compaq HLR, and MSC 5000
• Performed tests for DS0, DS1, DS2, and DS3 circuits
• Filed maintenance and backup files
• Built and turned up cell sites in the MSC
• Worked with field techs by troubleshooting from the MSC to the cabinet on outages or possible network issues
• Made digital and physical cross connects and creating BNC connections
• Built, tested, and turned up of 2way SS7 and MF trunks
• Performed preventive maintenance on MSC, HLR, STP and the 6130 DACS
• Performed NPX/NXX routing, adds, and take switch images
• Maintained and monitored the ATM/IP
ASSISTANT TRAINER
10/01 to 11/02, Phoenix Personal Training Studio, Jackson, MS
• Assisted and joined clients in exercise regiments
• Opened and closed training facility
• Collected and logged payments
• Instructed clients on the importance of structured activities
• Instructed clients on proper exercise techniques and injury prevention
• Assisted in the implementation of exercise and fitness programs to promote health and wellness for clients
• Developed and administered eating plans high in fruits, vegetables, and whole grain
• Followed and enforced safety regulations
• Instructed clients on the importance of nutrition by encouraging limited consumption of alcohol, refined carbohydrates, sugar, and soft drinks
• Prepared daily equipment status reports and weekly financial and administrative reports
• Instructed clients on the importance of health and wellness in everyday life
HELP DESK TECHNICIAN
1/98 to 9/99, M-Tel/SkyTel, Jackson, MS
• Installed and turned up ISDN
• Analyzed, evaluated, and resolved hardware and software issues
• Reset passwords and security access
• Answered incoming technical trouble calls and information requests from customers
• Collected information from callers to ensure prompt troubleshooting and restoration of all network services
• Updated and maintained system operations
• Account provisioning
• Installed computer hardware and software
• Ran daily reports
• Opened and closed trouble tickets using an automated system
• Monitored the status of trouble tickets to ensure prompt problem resolution
• Setup, configured, and monitored network systems
• Facilitated plans and programs for user needs
• Performed configuration and ping tests
• Provided phone and on-site customer support
• Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems
• Maintained a secure network and implemented network topologies
RESEARCH ASSISTANT
7/94 to 12/95, Tougaloo College, Tougaloo, MS
• Prepared epoxides for synthesizing epoxysilanes
• Highly involved in the Silicon Group’s major role player introduction in the ring opening position
• Technical Writing
ACTIVITIES: Theta Tau (Professional Engineering Fraternity), Image, AICHE, and NOBCChE
COMPUTER SKILLS: Microsoft Office, Oracle, Word Perfect, Quatro Pro, Access (Database Management), Windows 95, 98, XP, NT & 2000, Vista, Macintosh 8.5, 8.6, & OS, Excel, SQL, Lotus, Outlook Express, Internet, Intranet, People Soft 7.5 & 8, CMS 8800 System Survey, WinFol, PowerPoint, Netscape, Linux/Unix, Adobe, etc.
REFERENCES: Available upon request
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