Branch Designee/Teller II; Accounting Degree

BRITTANY SHIELDS

***** **** **** ******* ** Apt *206, Houston, TX 77047

Mobile: 832-***-**** Home: 713-***-**** Email: ***************@*****.***

EDUCATION

University of Houston-Downtown, Houston, TX

Bachelor in Business Administration., Accounting, May 2010

Maintained a full curriculum while simultaneously being employed in a full-time management position.

EXPERIENCE

Capital One Bank, Houston, TX

Branch Designee, July 2009-Present

Coordinate the communication, implementation and monitoring of all branch operations such as policy and procedures regarding bank processes, critical controls, and security requirements.

Assess the impact of processes and controls on the day-to-day operations of the branch to ensure opera-tional excellence and compliance with service level standards.

Complete required audits and reconciliations of consignment items and general ledger tickets.

Manage and organize teller activity schedule teller staff and assign duties, provide daily oversight and assistance to teller staff when processing transactions and assisting customers including any necessary approvals or overrides, ensure bank policies and procedures are followed, and calculate teller outages utilizing the Teller Over /Short General Ledger account and take appropriate disciplinary action as required by policy.

Oversee the branch in the absence of the Branch Manager and provide support to other branches that are short-staffed.

Teller II, April 2007-Present

Provide training to new hires including security devices, policies and procedures

Conduct audits of tellers, vaults, and ATM's

Oversee daily operation/balancing of branch ATM's and process necessary entries

Teller, June 2006-April 2007

Process transactions within established policies and procedures to ensure operational excellence

Identify and refer sales opportunities to Relationship Bankers via the GAIN needs assessment

Comply with all banking regulations

Windsor Village United Methodist Church, Houston, TX

Accounting Assistant, June 2002 – May 2006

Assisted in sorting, counting and balancing monetary donations.

Verified information on envelope against actual check or cash and made copies and ran tape of all checks.

AWARDS & HONORS

Teller One’s Recipient

Awarded to associates who have consistently demonstrated their willingness to go above and beyond the core expectations of their job and rendered exceptional contributions to their business.

Eagle Eye Award

A monetary award given to associates who have taken additional steps, other than those required by policy and procedure, to prevent a fraud loss to the company.

Certified Teller Mentor

Received certification to thoroughly train new tellers, report their progress, and make recommendations on placement.

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