Kevin M. Hailey

**** **** ******

Keizer, Oregon 97303

Residence: 440-***-****

CAREER SUMMARY

IT professional with results-oriented experience in production, operations, and Help Desk environments. Strong service and team oriented, able to quickly develop deep understanding of internal and external customer needs. Possess ability to work independently utilizing problem knowledge and experience.

TECHNICAL EXPERIENCE

Hardware: IBM 3390, IBM 3090 Mainframe, Tandem Cyclone/VLX, Siemens 2200-2300 Laser Printers, IBM Series-1, IBM 4381, STK/IBM Tape Drives and Automated Tape Library (Silo).

Software: Tandem, MVS/XA, MVS9207, JES2, JES3, Jobtrac, CA7, VSAM, CICS, Netbatch, Netbatch Plus, JES328X, TPX, Netview, SDSF, Panvalet, IBM-Utilities, Abend-Aid, SAR,TSO, Openview, Hummingbird, Zeke, Zebb, Lotus-notes.

Languages: OS/JCL, Cobol 11

PROFESSIONAL EXPERIENCE

ANTARES MANAGEMENT SOLUTIONS, Beachwood, Ohio 02/08-05/08

Contractually employed as a Computer Operator, monitoring a mainframe, using Zeke, Zebb,Lotus-notes, Outlook, Openview, and Hummingbird. Escalated any abended jobs

To the appropriate levels.

MACY’S SYSTEM TECHNOLOGY, INC., Lorain, Ohio 1990 – 2007

Data processing organization, acquired May Department Stores in 2006.

Production Analyst 1994 - 2007

Monitored and worked on releasing jobs from CA7, IBM software. Added job dependencies, edited jobs (control cards, symbolics), and added jobs to library.

• Corrected programs with abends on Tandem non-stop VLX system, enabling accounting reports to be received on time to clients.

• Submitted job schedules into Netbatch plus and checking view points so output received by clients is on timely basis.

• Provided ongoing support to Lvl 3 when issues arise and quick solutions are needed.

Help Desk Analyst 1990 – 1993

Employed by May Company in Silver Springs, Maryland at East Coast Data Center. Diagnosed and resolved technical problems in multi-user environment.

• Handled multi-tasks in fast paced environment while maintaining emphasis on quality.

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