Network Engineer

Muhammad Waqas

Telephone: +92-42-353*****, Mobile:923**-*******

Date: June 3, 2009 Email: *******@*****.***

Address: House 49-E, Block –J-III, Johar Town, Lahore

OBJECTIVE

IT network management or related network support position that will utilize current qualified training and management skills. Focused on obtaining a technical career with strong management responsibilities in a growth-oriented organization.

PROFILE

• Outstanding project analyst/team member; a proven high performer able to deliver projects/programs-including help-desk operations, sales support, retail operations/sales, and technical support and innovative ideas to increase sales, improve productivity, and reduce costs.

• Strong background in maintenance with associated mechanical skills/aptitude for technical networking opportunities in any industry.

• Extensive experience analyzing methods to improve technical operations environments, including extensive network hardware and software troubleshooting skills.

• Solid verbal and written communication skills from management, engineer/IT team, and end-user perspectives. Able to teach and explain highly technical skills in simplified terms so that new technologies can be quickly incorporated into the business development strategy.

• A highly dedicated professional with a track record for longevity and organizational loyalty in meeting daily and annual operational and business objectives.

• Known as a valuable team player incorporating fairness, honesty, and a willingness to help others. Able to effectively resolve conflicts at appropriate times and assist new managers and other staff in becoming familiar with policies and operational standards.

SKILL SUMMARY

Administration and Troubleshooting, LAN and WAN configuration, network design, connectivity and implementation, PC helpdesk support and end-user training experience. Skilled in network operating systems (Linux, Windows NT, Windows 2000/2003) installation, administration and troubleshooting, Internet connectivity and services, Proxy and e-mail setup, Cisco router configuration, word processing, spreadsheet and related business applications support, network management and technical writing & documentation. Practical knowledge of wide variety of computer and network hardware/software. An excellent technical understanding of field procedures, strong organizational and people skills.

EDUCATION

2005 -2009 BS (Network & Security)

From: BIZTEK

2002-2003 HIGHER SECONDARY SCHOOL CERTIFICATE (HSC)

From: Karachi College of Computer Science

1999-2000 SECONDARY SCHOOL CERTIFICATE EXAM (Science)

From: Divisional Public School

EXPERIENCE

Organization: The Citizens Foundation

Profile: An renowned NGO working in Education Sector of Pakistan with international affiliates

Duration: Sep-2008 – To-Date

Position: Assistant Manager

My Job Responsibilities are:

1. Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more Linux-based or Microsoft based operating systems

2. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software

3. Investigate user problems, identify their source, determine possible solutions, test and implement solutions

4. Install, configure, and maintain personal computers, organization networks, Linux based File servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment

5. Maintain site licenses for department/organization

6. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users

7. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties

8. Develop and conduct various training and instruction for system users on operating systems, Microsoft Outlook, and other applications; assist users in maximizing use of networks and computing systems

9. Identify utilization patterns and their effect on operation/system availability and performance expectations

10. Anticipate communication and networking problems and implement preventive measures

11. Establish and perform maintenance programs following organization and vendor standards

12. Ensure timely user notification of maintenance requirements and effects on system availability

13. Investigate, recommend and install enhancements and operating procedures that optimize network availability

14. Maintain confidentiality with regard to the information being processed, stored or accessed by the network

15. Document network problems and resolutions for future reference

Organization: The City School (Regional Office)

Profile: A reputed chain of schools in Pakistan

Duration: Dec-2007 – July-2008

Position: System Administrator

My Job Responsibilities are:

1. Look after the daily Schedule Task, all activities related to IT Department

2. Manage the Network to minimize latency in daily operations

3. Deployment of VPN data Connectivity throughout the Pakistan

4. Connected All Branches through the VPN using the Cisco VPN Router

5. Implementing proxy server using the Red-hat Linux AS Server V 4.0

6. Manage support functions such as optimization of environment, network security, software guidelines, virus protection, set up of directory access rights, user access, addition / deletion of users, network/data backups, and other services

7. Provide technical support to computer operation, serve as a resource to other staff and provide appropriate user support as assigned

8. Troubleshooting and maintaining Network connections/hardware/software problems and handling user complaints/problems

Organization: Helpline Medical Services (HLMS)

Profile: A Call Center for facilitating medical services

Duration: Jan-2005 – Nov-2007

Position: System Administrator

My Job Responsibilities are:

1. Design and Implement new Network Infrastructure

2. Deployment of Domain based Network using Microsoft 2003 Server

3. Applying Domain Security Policies

4. Implementing ISA Server For Caching and Firewall

5. Implementing Microsoft Exchange Server for E-Mail Solution

Organization: Jaffer Brothers (JBS)

Profile: A group of companies working in multifarious domains

Duration: Jan-2004 – Jan-2005

Position: Assistant Project Manager

My Job Responsibilities are:

1. Used to look after the daily Schedule Task, all activities related to IT Department

2. Managed windows 2000, XP Network Infrastructure Helpdesk and provided technical support to Users Responsible for installation and support of PCs, hardware and LAN infrastructure

3. Manage departmental resource on network and deal all type of network and Internet problems

4. Arrange the indoor Training sessions and material for user regarding the awareness of Network and troubleshoot their Problem at very initial level

Organization: Robonet Int’l (ISP)

Profile: An Internet Service Provider (ISP)

Duration: Jan-1999 – Sep-2003

Position: Network Administrator

My Job Responsibilities are:

1. Used to Supervise Help Desk and provide technical support to customer determine their needs and priorities, Identify problems, diagnose causes and determine corrective actions

2. Assembling and configuration and Troubleshooting of Pc Hardware/Software, Network & Virus inoculation, file/print server and workstation performance optimization

3. Designed and setup computer Labs for training and testing

4. Involved in onsite monitoring for network support provided recommendation to clients provided LAN & WAN Communication network Project

5. I am also actively involved in the sales and marketing of new customers along with the Director sales and marketing.

6. Arrange meeting with other Vendors to Expands Business.

ACCOMPLISHMENT

1. Got Performance recognition certificate of Disaster Recovery in TCF (The Citizens Foundation)

2. Got Appreciation letter to conduct the training of MS Office (Jaffer Brothers)

IT CERTIFICATION

1. MCSE 2003 Track

2. Prepared CCNA 7.0.

EXPERTIES

1. MS. Windows 2003 Server

2. Ms. Exchange 2003 Server

3. Proxy server IPCOP

4. Redhat Linux server (GUI)

5. Open source firewall Vyatta (Router and Nat)

6. Cisco (CCNA 7.0)

TECHNICAL SKILLS

Networks

1. Working on Cisco Routers.

2. Upgrading Switches and Router IOS.

3. Dynamic Routes using Routing Protocols.

4. Configuring and enabling RIP And IGRP Routing Protocols.

5. Configuring Standard and Extended IP Access List.

6. Controlling VTY Access.

7. Internet troubleshooting for, Windows 9x, Millennium, NT, 2000, Linux.

8. LAN administration with Windows NT Server, Windows 2000 server.

9. Network troubleshooting of Windows NT and Window 2000 based Network.

10. Installation and configuration of DNS server

11. Installation and configuration of Windows 9x, Millennium, NT, 2000, Linux.

12. MS Exchange 5.5,2000, IIS 4.0, 5.0.

13. Microsoft ISA Server with Firewall and Caching.

14. Use FTP, Telnet, DNS, use MRTG, SNMP for network monitoring

15. Installation and Configuration of Bind (DNS Server), Apache (Web Server) Samba Server, Squid (Proxy Server) On Linux.

16. Working on Lucent and Tigris Access Server

17. Working Experience of ISDN and IVS using Broad Logic and Penta Media

Operating Systems

1. Installation and configuration of Red Hat Linux 6.x, 7.x, 8.x

2. Installation of Advance Server Windows 2000/2003, NT, XP with workgroup and domains

3. DOS 6.x and MS-Windows 3.x

Hardware

1. Troubleshoot all kind of hardware’s problem

2. Upgrading and troubleshoot the Motherboard Bios

3. Assembling and diagnosing hardware compatibility

Database

1. Microsoft SQL Server

2. MySQL

3. MS-Access

PERSONAL INFORMATION

Father’s Name: Mureed Ahmed (Late)

Religion: Islam

Nationality: Pakistani

Date of Birth: August 11, 1984

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