Quality Engineer /Manager

P.O. BOX ****

LAMAR, S.C. *****

Home: 843-***-****

Cell: 843-***-****

Summary of qualifications:

Experienced in Production Supervision and Process/Manufacturing Engineering, ISO 9000 Quality System and TS1649, Lean Mfg., 6 Sigma, Quality Supervision, and Quality Engineering.

Experienced in the Appliance, Cable & Wire Harness and Paper Forming Industries consisting of Fabrication (Weld, Spot Weld, and Die Stamp) Coatings (Electrostatic Powder Paint, Powder Porcelain, and Wet Ground Coat) Assembly (Hand Assembly, Mechanical Assembly, Machine Forming, Electronic, Solder Assembly and Machine Crimping).

Professional experience.

Quality Supervisor, Dixie Cup. Darlington S.C., FEB 08 - Present

Collected, organized, monitored and distributed information related to quality and process improvement functions, including but not limited to; compliance to and/or documentation of quality management standards; generated reports using computer skills and distributed the reports to various users in the organization, or customers and suppliers. Established and wrote policies and procedures so quality improvement efforts would meet or exceed internal and external customers' needs and expectations. Developed and authored quality assurance policies and procedures; conducted training on quality assurance concepts and tools. Trained and mentored 10 new QA personnel in response to plant ramp up and 2 new product lines. Performed QA verification and validation of new product lines. Designed and implemented check sheets for production quality checks, wrote Customer Specific SOPs and performed Cpk analysis to meet customer expectations and requirements. Wrote the In Process Quality and Production Control Plans for all sections. Implemented new measuring devices to insure accuracy and trained all QA personnel on the devices. Improved the Quality Management System in place by writing needed SOPs, and making improvements to the Quality data base. Implemented QMS tools such as the Material Review Board for defective parts review. Made improvements on the customer complaint rates on 3 of the 4 sections with the 4th showing improvement. Directly supervised day to day activities of the quality department consisting of 24 personnel with 16 working continuous operations on 4 teams.

Manufacturing Supervisor, Escod Industries Bennettsville S.C., MAR 06 to FEB 08

Supervision and scheduling of 98 associates in the manufacturing of wire harness assemblies and cables. Applications include automotive, aerospace, defense, and telecommunications. Responsible for safety, quality, cost and delivery of all products manufactured. Setup and validated 5 new product lines that exceeded expected quality levels and delivery commitments.

Quality Manager, and ISO Quality Management Rep., Maytag Corporation, Florence S.C. JUL 2005- OCT 2005

Implemented process improvement projects within the business to drive up customer satisfaction levels and business productivity; ensured resources were available for quality training and projects and participated in project reviews or milestones; supported and addressed Lean Six Sigma organizational issues.

Oversaw all aspects of the organization's quality improvement efforts, such as developing and administrating the program, training and coaching employees and facilitating change throughout the organization. Established policies and procedures so quality improvement efforts would meet or exceed internal and external customers' needs and expectations; administered the company's quality, process and business improvement efforts. Designed, installed and evaluated quality assurance process sampling systems, procedures and statistical techniques; designed or specified inspection and testing mechanisms and equipment and also designed and implemented poke yokes (error proofing devices) to integrate source inspection for a quick feed back loop; analyzed production and service limitations and standards; recommended revision of specifications when indicated; formulated quality assurance policies and procedures; conducted training on quality assurance concepts and tools; interfaced with all other engineering components within the company and with customers and suppliers on quality related issues; insured that quality improvement issues related to vendors and suppliers of materials, products or services used in development or manufacture were being addressed accordingly; worked with suppliers to develop and improve the supply chain and to interface with purchasing. Oversaw and managed the customer warranty database.

Maintained best in class rating for warranty cost of product. Coached Project Teams to decrease warranty cost, scrap cost and to eliminate manufacturing waste using Lean Manufacturing (six sigma+lean sigma) principles. Project leader, team leader and facilitator on a 6-sigma project resulting in $92,000.00 in annual savings. Effectively trained and coached the 12 internal auditors and maintained ISO registration. Effectively managed direct reports in the quality department consisting of 20 personnel working in 5 separate departments.

Quality Engineer, Supplier Quality Engineer and ISO Lead Auditor. Maytag Corporation, Florence S.C. 2002-2005

Conducted PPAPs for internal parts and APQP for supplier parts. Conducted FMEAs with all departments. Conducted Kaizen Blitz on several projects to make improvements in Quality and Production. Met plant Supplier Quality metric of 340DPPM or under consistently. Addressed and took appropriate actions in insuring electrical, steel and plastic supplier parts quality met or exceeded expectations. Interfaced with customers and suppliers on quality or performance issues Designed, authored and published Inspection Instructions graphical representations of parts and also designed and published visual parts standards using appropriate software. Procured gages or designed and implemented go/no gages, Poke Yokes and fixtures. Insured gage r-r was completed for gages and acceptable. Trained line QC techs and manufacturing personnel on use of the gages. Completed 6-sigma projects as assigned resulting in $35,000.00 in annual savings. Performed QMs audits as Lead auditor. Conducted ISO training.

Quality Supervisor. Maytag Corporation, Florence S.C. 2000-2002

Directly lead day to day activities of the receiving inspection section of the quality department consisting of 5 QC specialists.

Developed and implemented testing procedures and equipment for electronic controls and assemblies that directly improved Assembly FTT (first time thru) metrics by 20%. Performed basic quality techniques and tracked, analyzed and reported on materials, processes and products to ensure they met the company's quality standards and performed and reported on internal quality system audits as a Lead Auditor.

Quality Assurance Line Auditor. Maytag Corporation, Florence S.C. 1995-2000

Performed in process auditing of 4 manufacturing lines, directly resulting in 99.9998% of customer acceptable product from the lines. Authored end of line test instructions/procedures and trained the end of line repairman. Performed basic quality techniques and tracked, analyzed and reported on materials, processes and products to ensure they met the company's quality standards and performed and reported on internal quality system audits as a Lead Auditor.

Supervisor – Powder Coatings Department. Maytag Corporation, Florence S.C. 1993-1995

Performed engineering work to evaluate the powder coating manufacturing processes, and implemented performance improvement projects for optimization and developed the processes to ensure quality, cost and efficiency requirements were met. Prepared the department for initial registration as an ISO 9000 company.

Improved first pass yields on all lines. Maintaining the powder paint yield at 99%, the powder porcelain yield at 92% and the wet enamel yield at 99%. Increased production by 50% on one line and 33% on another to meet production demands. Directly supervised day to day activities of the department consisting of 40 coating specialist performing various duties.

Group Leader – Powder Coatings Department. Maytag Corporation, Florence S.C. 1990-1993

Lead the section of 8 coating specialist to reach and maintain production and quality goals.

Improved first pass yield by 22% in one week. Designed and developed rework tools for damaged sheet metal parts reducing waste by 30%.

Utility Operator-Powder Coatings Department. Maytag Corporation, Florence S.C. 1989-1990

Provided absentee coverage and reduction of bottlenecks to production.

Learned and performed all job duties for the four production lines and all control operator positions.

Education:

ASQ Certified Quality Manager. ASQ - 09

ASQ Certified Quality Auditor. ASQ - 07

Continual Improvement and Communications in Auditing. ASQ - 05

Geometric Dimensioning and tolerance Maytag-02

Certified Lean 6 Sigma Green Belt. Maytag - 02

Certified Mfg. Supervisor. Business and Technology Center - 95

Total Quality Management. Maytag - 94

Leadership. Noncommissioned Officer Academy – US ARMY 84

Electronics and hydraulics. Redstone Arsenal Ala. – US ARMY 81

Electronics. Sumter Area Technical College – 75

Senior Member: American Society for Quality.

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