Customer Service Manager
Resume:
Bridgett Sholette
Martinez, GA 30907
Objective
To obtain a challenging career within a business or organization, with the desire for advancement.
Experience
Stevie B’s
Assistant Manager, August 2009-Present
Responsible for the training of all team members, the ordering of the food truck, respond to all emails and keep all filing organized. Knowledgeable in multiple computer operations involving orders, scheduling, utilize spread sheets, tracking sales trends and making daily labor adjustments. Booking parties and meetings in conjunction with scheduling staff and preparing food for the event. Responsible for managing around 16 employees in a fast paced environment with customer service as the highest priority.
Stevie B’s
Marketing Ambassador
Networked within the community to increase awareness of company programs, rates, and offers. Worked closely with local school faculty to orchestrate fundraisers and events for the schools and children. Scheduled and planned multiple events for different schools. Insured business meetings as well as parties were scheduled and prepared for by restaurant.
Promoted and advertised in community through personal interaction and word of mouth.
IHOP
Assistant Manager, May 2003-September 2009
Aiken #2002, Sumter #3070, Greenwood #3113
Responsible for the hiring, training and scheduling of over sixty employees. Experienced in cooking all menu items with correct ingredients in correct time frames. Knowledgeable in operations involving payroll, e-mail, inventory procedures, ordering and food safety.
Skilled with operating all micros systems. (Registers, computers, printers, surveillance systems) Knowledgeable in all standard operating procedures. Organized community functions and business partnerships. Experienced in handling customer compliments, complaints and ensuring customer satisfaction.
Community Involvement
Assisted and organized a fundraiser benefiting the Greenwood soup kitchen in partnership with IHOP.
Participated in and organized a fundraising Event in Evans Georgia for the Children’s Miracle Network
Education
South Aiken High School 1999-2003
Computer Program Knowledge
Proficient in Microsoft word, excel and PowerPoint programs
Type 50 WPM
Experienced in filing, scheduling and multitasking
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