Customer Service Manager

Location:

Salary:

55000

Posted:

November 17, 2011

Danny E. Reynolds

Managerial / Supervisory

15+ years of progressive technical and customer service supervisory experience

PROFESSIONAL EXPERIENCE

D.R.R. Restaurants Inc. (Grandy’s) Dallas, TX, August 2009 - April 2011

Owner

Managed and trained staff of fourteen employees on customer service and QA

Administered payroll and budget and maintained all personnel records

Prepared and made adjustments to the payroll before submissions to the CPA

Evaluated vendor contracts to supply the everyday operation of the business

Assisted Grandy’s corporate office with advertisement for community co-op

Coordinated monthly restaurant meetings and reviewed P&L reports with managers

Interviewed / hired personnel; performed employee evaluations and promotions

Texas Instruments Corporation, Dallas, TX, March 1996 - January 2009

Wafer Fab Manufacturing Supervisor

Developed and implemented activities in production to meet organizational goals

Administered procedural schedule and manpower requirements for designated departments

Interacted daily with subordinates and functional peer groups

Supervised eighteen wafer fab specialists in Assembly / Alignment of Digital Mirror Devices DMA/T Organization

Supervised unit of employees; assigned tasks and monitored progress

Performed employees evaluations and maintained accurate documentation

Processed reports utilizing Microsoft Word, Excel, and PowerPoint software products

Line Technician

Aligned and performed convergence tests on Optical Prism Tubes

Trained team members on alignment performance

Communicated with customers to troubleshoot problems with Optical Tubes

Provided quality customer service via inbound and outbound communication

Conducted line meetings to ensure that the understanding of daily goals were met

Long John Silver Restaurant, Dallas, TX, August 1993 - October 1995

General Manager

Hired / trained new employees to establish customer effectiveness

Maintained security protocols throughout the restaurant

Reconciled monthly financial, inventory and vendor control audits

Prepared and monitored weekly staffing schedules

Performed employee evaluations and maintained accurate documentation

Participated in monthly P&L meeting

EDUCATION

Paul Quinn College (B.S. Organizational Management) - Dallas, TX December 2007