Experinced Sales and Marketing Administrative Assistant

Kathleen Vaughn

Naples, FL *****

SUMMARY

Administrative experience in analyzing and streamlining workflows, communications with internal and external customers, and system and manual reconciliation.

WORK EXPERIENCE

Office Team Temporary Staffing, Hoffman Estates, IL November 2004 – June 2008

Assignment at SKF as VSM Product Support & Database Administrator

· Support Product Management team with system changes, process analysis and addressing customer inquiries.

· Collect and organize data to generate reports to major customer about new product line

· Maintain filing of past, present and future product for easy access

· Update and distribute systems files with changes, corrections and clarifications

· Taking digital images of product for use in online and hard copy catalogs.

Data Weighing Systems, Elk Grove, IL September 2000 to November 2004

· Sales Administrative Assistant / Front Reception

· First contact for customers – direct to proper department or individual

· Daily communications with customers, vendors, salespeople

· Coordination of sales and service for timely response to customers

· Input of sales and purchase orders, inventory control, shipping

· Organize and mail relevant product information to new and existing customers

First Card, Elgin, IL September 1976 – April 2000

New System Development (1998-1999)

· Prototyped new workflows, procedures, and organizational concepts

· Researched and reconciled system and manual discrepancies

Account Representative (1987-1998)

· Communicated daily with customers through written and telephone correspondence

· Charted and analyzed volumes to determine quality, training issues and forecasting

Credit Card Operations (1976-1987)

· Balanced daily inventory of 500,000 credit cards subject to internal and federal audits

· Managed breakdown reconciliation and data entry of merchant deposits

· Proficient at Microsoft Office Applications Word and Excel

· 2001 Degree in Associate of Applied Science in Office Administration Technology – Word Information Processing

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