Business Relationship Manager

OBJECTIVE:

To successfully seek employment with a dynamic, progressive agency where my sales and leadership abilities can be utilized.

PERSONAL/

PROFESSIONAL PROFILE:

A self-starter with an emphasis on teamwork and follow through; Possess exceptional ability to develop strong relationships with both agencies as well as individuals; Effective leader that promotes account development along with a high level of customer service.

EDUCATION:

Bachelor of Science: Health Education with an emphasis in outreach prevention.

Northern Arizona University 1999

SKILLS:

• Seven years experience in managing accounts, employees, sales, and inventory.

• Proficient in account development and retention.

• Proven marketing and sales ability.

• Great with problem solving and needs resolution.

• Excellent interpersonal skills.

EXPERIENCE:

September 2007-November 2009 – OfficeMax Inc, Tucson, AZ

Business Relationship Manager

• Responsible for managing existing accounts in Southern Arizona.

• Develop broad and deep relationships within assigned accounts.

• Drive business retention and expansion.

• Schedule presentations with accounts to communicate business reviews.

• Indentify sales opportunities through consultative sales approach.

• Coordinate professional relationships with key decision makers.

• Ensure accounts are engaged and satisfied.

September 2006-September 2007- Tucson Newspaper, Tucson, AZ

Account Executive

• Generate advertising sales revenue in a protected sales territory.

• Provide education and guidance for clients’ marketing decisions.

• Create advertising campaigns through analysis of clients’ sales needs.

• Introduce and manage new products to all clients’ in territory.

• Maintain customer satisfaction and quality interactions.

• Manage largest territory in district.

June 2004-September 2006 - Walgreen’s, Tucson, AZ

Assistant Manager

• Lead the store team

• Manage the store facility and inventory

• Provide customer service

• Oversee the store’s pharmacy department

January 2001-March 2004- Enterprise Rent-A-Car Tucson, AZ

Rental Branch Manager

• Develop sales skills in newly hired employees

• Responsible for attaining and maintaining source-of-business accounts at the largest Enterprise office in Tucson, Arizona

• Maintain role model sales scores

• Ensure customer satisfaction at all levels of a rental process

• Relocated to Arizona and California per company’s request to develop sales plan for underperforming branches

September 2000-January 2001- University of Arizona Tucson, AZ

Research_Technician

• Interact primarily with youth regarding tobacco related issues

• Recruit youth into “Teen Quit Smoking” study

• Present material at various youth groups

• Develop relationships with other youth based agencies

• Expand outreach venues for study

• Schedule potential subjects for prescreens

February 2000-August 2000- Free At Last East Palo Alto, California

Development Assistant

• Registered and arranged community events and information fairs

• Worked with teenage youth on health related issues

• Oversaw company’s website

• Screened new volunteers and determined internal placement

• Scheduled periodic volunteer orientations as needed

• Assisted with grant writings

• Coordinated training and assignments of volunteers

ACHIEVEMENTS/

AWARDS:

• Made “Posse” seven times during entire span of employment at Enterprise

• “MVP Region NN” (4/02)

• “Top-Gun Award” (5-02)

• “Most Impact Player Award” (4/02-6/02)

• Earned “Preprint Excellence Award” (1/07)

• Lead Arizona Market in Margin Attainment (Q2,Q3,2009)

• Lead Arizona Market in Quota to Sales (Q2,2009)

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