Customer Service Vice President

Jeanine Hoffman

Thousand Oaks, CA ***** • 805-***-**** • **********@*****.***

Executive Assistant, Office Administrator, and Staff Supervisor with 20+ years experience. Proficient at self-direction and handling complex projects in a timely manner. Effective interaction with all levels of personnel as well as vendors/customers. Outstanding gatekeeper who innately understands the importance of maintaining confidentiality, a professional attitude, assertive demeanor, loyalty and integrity.

AREAS OF EXPERTISE AND COMPETENCIES

* New Office Set-up * Oral & Written Communication * Notary Public

* Office Management * Able to Meet Deadlines * Microsoft Office 2007

* Customer Relations/Service * Client Relations * Salesforce.com Software

* Strong Interpersonal Skills * Staff Supervision & Training * Concur Expense Reporting System

Acknowledgment

California Federal Bank – Regional Employee of the Year Honored for efficiency, technical competency, customer service skills, initiative and dedication to the success of the company.

PROFESSIONAL EXPERIENCE AND CONTRIBUTIONS

MullinTBG – El Segundo, CA 2000 – 2010

National Executive Benefit Consulting Firm with 240+ employees

Executive Assistant/Office Manager

»Managed all office functions to support the Executive Vice President, Senior Vice President/Chief Actuary, Vice President of Client Services and staff of 15 consultants.

»Responsible for set up and maintenance of subsidiary office including records control, filing, office supply purchasing and all equipment maintenance.

»Arranged/managed heavy domestic travel, maintained busy calendar and prepared detailed expense reports.

»Assisted Chief Actuary in preparation of client valuation reports and presentations. Also, assisted Executive Vice President of Consulting and Vice President of Client Services in creation and preparation of client/prospect presentations.

Amplica, Inc. – Newbury Park, CA 1994 – 2000

Designer/Manufacturer of military and commercial amplifiers with 150 employees

Marketing Administrator

»Reported directly to Vice President of Marketing and assisted CEO and COO. Participated in executive meetings and acted as an Internal Auditor.

»Responsible for all aspects of trade show participation, including booking, shipping, assembly/re-design of booth and scheduling/enrollment of department personnel.

»Served as liaison with trade media, including placing advertising space, coordinating direct mail pieces and other promotions. Interfaced with advertising agencies and directed development of all new ads and promotional printed materials. Directed printing of all catalogs, data sheets, and fliers. Supervised four departmental support personnel.

»Reviewed performance and developed specific plans for professional growth for each direct report as directed by Human Resources. Responsible for training and motivation of employees, as well as delegation of duties.

California Federal Bank – Westlake Village, CA 1982 – 1994

National Bank Provider of Banking, Savings & Loan Services with 3000+ employees

Customer Service/Staff Supervisor

»Supervised departmental support personnel. Responsible for training and motivation of employees, as well as delegation of duties.

»Assumed the responsibilities and tasks of Manager and Assistant Manager in their absence.

»Performed all duties of Account Counselor/Coordinator, acted as main cash control person that ordered and shipped excess.

»Responsible for all sales of annuities and other promotional products.

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