Sales Service

ANUPAM PANESAR

C/o Satkartar Sales Corp. Phone: 981**-*****

H-no: 308, Ward no-15, opp. Canara Bank. Email:**********@*****.***

G.T.Road, KHANNA

Distt: Ludhiana

INDIA

CAREER OBJECTIVE

I am looking for a career which offers me a challenging and learning environment that nurtures my talent and intellect so that my knowledge and skills can be utilized and are broadened

.

TECHNICAL SKILLS

Programming Languages: VB 6.0,SQL.

Database: Oracle, MS ACCESS, SQL Server 2000, MS-SQL

Operating System: MICROSOFT WINDOWS 95/98/2000/XP, DOS,

Linux

PROJECT HANDLED

* Name of the Project: IT SERVICE HELPDESK

Description: Provides assistance to the users regarding there hardware and software problems

Duration: 6 Months

Technology Used: XML, java

Database: Oracle

Role: Manual tester

ACADEMIC QUALIFICATION

Sr. No Examination Year Board/University School/College %Age

1. MCA May 2008 PTU, Jalandhar RIMT-IMCT, Mandi Gobindgarh 72%

2. BCA May 2005 PTU, Jalandhar RIMT-IMCT, Mandi Gobindgarh 77%

3. XII March 2002 P.S.E.B., Mohali R.V. College,Khanna 46%

4. X March 2000 C.B.S.E. ,Delhi A.S MODERN SEN SEC School, Khanna 56%

Extra Trainings

1.Attended CCNA training of 2 months from Jetking Institute of Networking(chandigarh) ,live practicals on CISCO products.

2. 6 months industrial training from:-

Birla soft India Ltd.

D-195, sec-63,

Noida (UP)

WORKING EXPERIENCE

Had worked with WIPRO BPO Ltd. As a “IT Coordinator” for 9 months.

Key Responsibilities:-

1.Attending queries of the users related to their hardware and softwares through phone calls,e-mails.

2.Providing best resolution to the client with n a given SLA(Service Level Agreement) .

3.Logging tickets using a particular software called by the name maximo and assigning those tickets to different engineers in order to resolve the queries.

4.Helped in managing employee identity using a portal EIMS(Empoyee Identity Management System) for creating their wipro email id’s.

5.Responsibility of creating/generating reports on monthly,weekly,yearly basis.

6.Had handled around 3 mail boxes at the same time(powai,kolkata,delhi).

7.Providing proper resolution to the user by coordinating with different teams like-Server Admin,Backup Admin,Voice Admin,Network Admin,Telecom.

Had worked with EXL Services ltd(Noida) for 2 months as an “IT Executive”.

Responsibilities:-

1.Attending queries of the users related to their hardware and softwares through phone calls,e-mails.

2.Providing best resolution to the client with n a given SLA(Service Level Agreement) .

3.Logging tickets using a particular software called by the name magnify Gold and assigning those tickets to different engineers in order to resolve the queries.

4.Handled all the documentation work.

STRENGTHS

• Hardworking

• Positive Attitude

• Creative

HOBBIES AND INTEREST

• Listening to Music

• Playing badminton

PERSONAL INFORMATION

Father’s Name : S.Balbir Singh

Date of Birth : 7th January 1984

Gender : Female

Permanent Address : C/o Satkartar Sales Corp

H-No 308, Ward No-15, Opp. Canara Bank

G.T.Road, Khanna

Distt: Ludhiana

Contact : (M)981-***-****,(R) 016**-******

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, and Punjabi.

Declaration

I do hereby declare that all the above details produced are true to the best of my knowledge

(Anupam Panesar)

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