Technical Support Engineer

Jeejo Kallukaran

Sanjay Nivas, Room No. A-*,

Opp Jain Temple, IIT-Market, Phone : 986-***-****/ 25781622

Powai. E-mail : ******@*****.***

Mumbai 400076

BRIEF SUMMARY:

• Over 10 years of experience in IT Industry

• Currently working with Nexus Systems Pvt. Ltd.

EXPERIENCE:

1. Nexus Systems Pvt. Ltd. Andheri, Mumbai.

 A ) Duration : 16th September 2007 – till date

 Title : Customer Support Engineer

 B ) Duration : July 2006 – 15th September 2007

 Title : Technical Support (FMS) Engineer

(At client side: Greaves Cotton Limited, HO Prabhadevi, Mumbai.)

2. Unitech Computers, Andheri, Mumbai.

 Duration : November 2004 – June 2006

 Title : Technical Support (FMS) Engineer

(At client side: Greaves Cotton Limited, HO Prabhadevi, Mumbai.)

 Job Profile at Greaves :

• Representing Head office (Corporate IT Dept.) as Technical Support Engineer to provide help desk support to users at 11 remote locations all over India

• Providing Systems & Technical telephonic support to over 150 end-users all over India regarding Internet, E-mail & other applications

• Managing Windows 2000 Active Directory Domain Controller

• IBM AS400 server (i-series): Performing Full System & Incremental backups, IPL, Monitor Console connectivity, JD Edwards 8.0 Fat Client installation on client systems

• Database start / stop operations

• Managing SAAZ System Management server running under windows 2003 server platform: SAAZ Recovery Manager for data recovery as well as OS, SAAZ Administration console for remote administration & audit, SAAZ Network Management Service to monitor & manage network

• Performing Anti Virus (E-Trust/McAfee) installation & schedule updates for all Servers as well as Client systems

• Setting up I-map & Pop3 E-mail IDs in Outlook Express and Microsoft Outlook

• Issue resolution for server, desktop and laptop

• First level issue triage and manage escalation

• Escalating the calls to vendor/principal whenever required

• Knowledge sharing to sub ordinates

3. Pooja Trades, Vikroli, Mumbai.

 Duration : December 2003 - October 2004

 Title : Customer Support Engineer

 Job Profile :

• PC`s Troubleshooting

• Installation of Softwares : Win95, Win98, Win2000, WinXP.

• Installation of printers:- Inkjets, LaserJet, Dot matrix, DeskJet.

• Also Peer To Peer Networking.

4. Softek Computers & Services, Fort, Mumbai.

 Duration : May 2001 - November 2003

 Title : Customer Support Engineer

 Job Profile :

• PC`s Troubleshooting

• Assembling New Machine and installations.

• Installation of Softwares : Win95, Win98, Win2000, WinXP & other softwares

• Installation of printers: - Inkjets, LaserJet, Dot matrix, DeskJet.

• Also Peer To Peer Networking

5. Netage Systems & Services, Andheri, Mumbai.

 Duration : December 2000 - April 2001

 Title : Customer Support Engineer

 Job Profile :

• PC`s Troubleshooting

• Assembling New Machine and installations.

• Installation of Softwares : Win95, Win98, & other softwares

6. Vintage Systems & Peripherals, Powai, Mumbai.

 Duration : September 1999 - November 2000

 Title : Trainee Support Engineer

 Job Profile :

• Assembling New Machine and installations.

• Installation of Softwares : Win95, Win98.

Academic Qualifications:

• Diploma in Computer Hardware & Networking from Jetking School of Electronics (Thana).

• Higher Secondary school certificate - Mumbai Board

• Secondary School Certificate Examination – Mumbai Board

¬¬¬Operating Systems

• Windows 2K Server, Windows 2003 Server

• Windows 98, Windows 95, Win2K Professional, Win XP

Additional information

• Date Birth : 16th July 1979

• Sex : Male

• Languages Known : English, Hindi, Malayalam

• Marital status : Single

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(Jeejo Kallukaran)

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