Quality Assurance Service

Robin L. Stevens

**** * ****** **. *******, AZ 85037 623-***-**** **************@*****.***

Electronics and Automotive Professional

Dedicated and capable electronics and automotive professional with robust and proficient knowledge in the area(s) of electronic quality assurance and automotive client service; judicious in the technology based arena of quality control and impeccable record keeping and tracking capabilities; ability to read, comprehend and follow inspection procedures and disseminate information to organization leaders; equipped to handle large scale projects needing attention to detail, security, and timeliness; tenured and innovative with a versatile skill set developed through education, training, and on the job resources.

Industry Training Courses

IPC 610 D & E- Workmanship Standards for Electronic Assemblies; Class 1, 2 & 3

J-STD-001- Standard for Soldering Electrical and Electronic Assemblies

Use of No Clean Products

ITAR- Understanding and Importance of Following ITAR Regulations

Lean Manufacturing- Utilizing the 5S’s in the Work Place

ESD- Safe Practice and Handling of Electronic Devices

Auto Estimatics 3000- Hands on auto estimating

Star 2000- Estimating vehicle frame damage

Areas of Expertise

Compliance Savvy Safe Handling Practice Microscope

ITAR Alternate Assessments IPC 610 D & E

Soldering Expertise ISO 9001 ESD

Communications Thru Hole Differentiated Instruction Experienced Inspector Professional Cables & Wires

J-STD-001 Organizational Skills Micrometers

SMT Calipers IPC/WHMA-A-620

Prudent in leanmanufacturing

Professional Experience

SUPERIOR STAFFING, Tempe, AZ May 2012 - August 2012

String Line Quality Inspector

Successfully completed my assignment involving the inspection of reconfigured Inverters being reworked to a new revision on a String Line. High importance focused on quality all material documents and revisions matching per the rebuild process.

Communicate with Supervisors any quality issues and actions being taken to resolve any problems.

JABIL,Phoenix,AZ October 2010 - October 2011

Quality Inspector, Printed Circuit Boards

Responsible for inspection, measurement and testing of electrical and electromechanical components; verify material conformance to specifications and interpret data to meet compliance requirements; gather and maintain specific records of technical data and ensure accuracy; strong knowledge of materials, fixtures and processes used within the organization; provide support to advanced inspectors related to defects and issues; inspection of Honeywell PCB, built at Jabil ; review defective samples and examine and purge as required by organizational protocol; assist in the development, implementation and maintenance of quality assurance systems to ensure regulatory compliance; review and implement changes to production processes to ensure quality controls; stayed abreast of industry developments related to good manufacturing; completed class 2 and class 3 inspection/documentation verification.

MEINEKE CARCARECENTER,Glendale,AZ May 2010 - August 2010

Service Consultant

Responsible for all aspects of client service, including greeting customers and determine their immediate car care needs; assess with client the problem by asking probing questions and taking down accurate customer information; assigning a technician by reviewing technician work load and time for repairs; staying cognizant of distribution of workload; pay close attention to client needs and determine service gaps; then provide solutions to client car issues; preparation of estimates and suggested services; utilize persuasion skills to have client choose shop for work.

WESTERN CLAIMS AND APPRAISERS, Tucson, AZ August 2008 - May 2010

Automotive Appraiser

Responsible for all aspects of client service, including greeting customers and determine their immediate car care needs; completed detailed appraisals and provide photographs of damages; preparation of all documents to be submitted error free; ability to work independently; experience creating computerized appraisals with emphasis on auto body repair and refinishing; industry experience related to mechanical, frame, suspension and other related automotive components; highly attuned interpersonal skills to adequately negotiate fair and equitable settlements of all amounts required to restore the damaged property; adept and conscious of restoration of vehicles to pre-accident condition pursuant to all recognized industry and company standards.

ALLIANCE UNITED INSURANCE COMPANY, Ventura, CA December 2006 - April 2010

Automotive Damage Review Specialist

Accountable for detailed analysis of vehicle property damage appraisals; investigate repair deviations; conduct damage inspections and mitigate for any indications of fraud; recommend allowances for loss of use; assign vehicle repair appraisals and re-inspect as needed.

SANTA PAULA CHEVROLET, Santa Paula,CA December 2004 - April 2006

Body Shop Assistant

Involved in day to day operations of fast paced body shop; answering calls from dealers, customers and insurance companies; prepare work orders, write estimates and order parts; schedule work flow for technicians; interact with all departments outside of the body shop; ensure total customer satisfaction and report issues to supervisor.

CONDOR DC POWER SUPPLIES, Oxnard, CA March 1995 - October 2004

Engineering Prototype Assembler

Involved and astute in building prototype assemblies from start to finish; assisted engineers in redlining documents for clarity; submit samples for measurement testing and responsible for interpreting data; subject matter expert related to ISO 9001 and Workmanship Standards; interpret and work in accordance with work orders and other applicable engineering and production specifications; perform continuity checks; coordinate with engineering relative to prototype or repair problems as authorized by team leadership; Responsible for providing timely feedback and progression to administration.

Department Lead

Responsible for 15+ employees and their production, accuracy and workmanship; primary department lead over the Insertion Department; responsible for inventory control; cutting and stripping of wires and wave solder.

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