Customer Service Technician

Mr Nour.Eddine Ait Bella

Tel : +212-*********

Phone : +212-*********

Email : ********@*****.***

** ***** ***, ******

Telemarketer,

Sales and Customer Service Advisor,

Customer Relations Manager,

Technical Customer Support (Helpdesk),

Computer Technician

PROFESSIONAL EXPERIENCE

03/2011 - 06/2011 Teleperformance SAMAC - Customer Relations Manager, Teleservices - Temara

- Telemarketing and selling the DSL product (Tel, Internet and TV) for Free Telecom

- Order Intake for 3Suisses

10/2010 -10/2011 Sales and Customer Service Advisor Trainee

Teleperformance, Nest Call Center, Production Phone, Star Call, Right Place Call, Temara, Rabat, & Casablanca.

Products: DSL (Orange/Free/SFR/APTEO), Order Intake (3Suisses), Customer Service (Imagine R Card),

Renewable Energy, Store Traffic Creation.

07/2006 - 07/2010 Freelance - Computer Repair & Maintenance Technician, Helpdesk - Rabat & Sale

- Computer Assembly and Repair

- Configuration of the operating systems, the networks, and the software

- Computer Technical Support & services online and by telephone

06/2008 - 07/2008 Computer Repair & Maintenance Technician Trainee

The General Secretariat of Skhirat Township, Temara

06/2003 - 07/2003 Electrical Wiring Technician Trainee

The Company ANIRNI Travaux SARL – Rabat –

09/2002 - 07/2010 Freelance Private Tuition Teacher, Rabat & Sale

Secondary and High school Teaching (Arabic, Maths & Physics)

TRAINING

08/2010 - 09/2010 Business Action and Selling Techniques Training

The Cabinet Recruitment and Training Telemarketing Network, Casablanca

Certificate specialized in Business Action and Selling Techniques for products and services.

08/2010 - 09/2010 Sales and Customer Service Advisor Training

The Strategic Excellence Center, Casablanca

Certificate specialized in Customer Relationship Management (CRM)

10/2008 - 12/2008 International Marketing and Trade Technician Training

School of Education Administrative and Accounting (F.A.C), Rabat

Continuing Education in Global Marketing and Trade with the basic concepts in Legal and Economic

environment of the enterprises

09/2004 - 03/2009 Mathematics & Computer Sciences

Undergraduate in the Faculty of Sciences – University Mohamed V – Agdal, Rabat

09/2002 - 07/2003 Industrial Maintenance Technician

Undergraduate in Industrial Maintenance Technology School (EST), Sale

09/1999 - 07/2001 Baccalaureate Degree in Mathematics Series B

High school Mulay Yussef, Rabat

SKILLS

Languages English

Tamazight (Mother tongue)

Arabic

French

IT SKILLS Hardware & Networking

Operating Systems & Pack Office

Programming & Development

Graphics & Design

QUALIFICATIONS & INTERESTS

- Strong background in Mathematics

- Strong organizational skills and a real desire to succeed with ability to handle multiple tasks.

- Having an open mind, flexible and adaptive to new experiences and ideas

- Reading, Spiritual Music, Movies and Manga

- Chess

- Sport (gymnastics, walking, and Yoga fan)

- Travel and Meetings

- Developer & Creator in the 3D meetings web site IMVU: (http://avatars.imvu.com/nalleb)

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