PERRY D. LUST RESUME OF QUALIFICATIONS
St. Charles, MO 63301 901-***-**** – Cell Phone
SUMMARY OF QUALIFICATIONS
Experience I am currently self-employed as an independent property claims adjuster. I
handle both catastrophe and non-catastrophe residential and commercial
I have several years experience in the residential construction. I have a wealth of related experience, combined with the ability to handle project management and the supervision of both skilled and unskilled laborers.
I have 15 successful years with a major national insurance company serving in positions of Claim Team Manager, Catastrophe Team Manager, Claim Superintendent, Assistant Claim Superintendent, Estimating Claim Supervisor, Senior Claim Representative and Claim Representative. I also have three years experience contracting with various companies as an independent claims adjuster.
1 year as an Account Merchandiser for a major bottling corporation.
Education Bachelor of Arts
UNIVERSITY OF MISSISSIPPI, Oxford, Mississippi
Major: Criminology - Graduated: 1987
Professional STATE FARM INSURANCE COMPANY
Training Residential and Commercial Property Loss Claims Management - Automobile Claims Management - Fire Assist Certification Program - Fire Assist Management Certification Program - Associate in Claims Designation - Associate in Insurance Services Designation - Speakers Bureau - Training for Trainers - ADP and Mitchell Automotive Estimating - Xacti-mate and SIMSOL Property Estimating Systems - Medical Management - Various courses in the supervision of bodily injury, litigation, mediation, arbitration, subrogation and property damage claims.
Computer Microsoft Word, Excel, and Outlook
Skills ADP, Mitchell, Xacti-mate & SIMSOL Estimating Systems
Strengths Dedicated... Focused... Give "110" to any assigned responsibility... Excellent communicator... Adaptable to a variety of people and situations... Skilled in training, motivating, and directing team spirit and effort... Able to quickly identify and institute resolution to diverse problems... Strong organizational and planning skills... Know how to prioritize... Career/Goal/Achievement oriented... Thrive on daily challenge... Highly motivated, dependable, stable, confident, and committed to the highest of professional performance standards in any career endeavor...
to present Independent Property Adjuster - Working as an independent property adjuster, handling both residential and commercial, catastrophe and non-catastrophe losses.
January, 2004 to October, 2005
I was self-employed in the home/business improvement industry. I have a wealth of experience and provided service in all facets of home/business improvement. My business edge has not only been the top quality work I provide, but also the level of customer satisfaction I achieve. I utilized a professional approach while working the home/business improvement industry.
January, 1989 to December, 2003 STATE FARM INSURANCE COMPANY
March, 2001 to December, 2003
May, 1999 to
March, 2001 Claim Team Manager – Monroe, LA
Responsible for supervision of assigned claims personnel in an electronic claim environment. Coordinated efforts with other departments and supervised conversion projects directly affecting my areas of responsibility. Full responsibility for ensuring a high level of quality customer service is provided by associates. Coverage area involved two states. Responsibilities also included training, developing and performance management.
Catastrophe Team Manager - Decatur, Georgia
Responsible for local and remote operational set-ups and supervision of claims personnel who handle claims in catastrophe environments on a nationwide basis. Supervise both automotive and property claims personnel. Also train and develop claims personnel.
• Received high client praise for customer service and regional recognition for services provided
• Developed the "work flow" currently being utilized in handling injury and accident claims associated with on-site claims personnel
to May, 1999
Catastrophe Team Manager - Tupelo, Mississippi Same responsibilities as in Decatur, Georgia.
to May, 1997 Claim Superintendent - Tupelo, Mississippi
Managed the technical training of claim management, claim representatives, claim processors, and support personnel in servicing automobile claims presented by policyholders and third party claimants in one or more field locations. Facilitated major conversion projects with other departments. Provided feedback to upper management and other departments as related to the conversion process. Managed the planning, conduct, analysis, and communication of findings for all open and closed claim file reviews.
December, 1993 to December, 1994
Assistant Claim Superintendent - Lafayette, Louisiana
Supervised claims personnel in a Property Damage Unit. Responsibilities included training and development of personnel, file management, budget management participation, and coordination of training with vendors.
March, 1993 to
December, 1993 Estimating Claim Supervisor - Lafayette, Louisiana
Supervised automotive estimators as well as property damage claims personnel.
March, 1992 to March, 1993 Senior Claim Representative - Grenada, Mississippi
Processed property damage and bodily injury claims in a field environment plus worked in unison with agents to support the Marketing Partnership.
January, 1990 to March, 1992 Senior Claim Representative - Southaven, Mississippi
Same responsibilities as in Grenada, Mississippi.
January, 1989 to January, 1990
Claim Representative - Southaven, Mississippi
Handled property damage and bodily injury claims as well as worked on catastrophe assignments.
July, 1988 to January, 1989 Account Merchandiser
COCA-COLA BOTTLING COMPANY, Memphis, Tennessee
Provided product ordering and delivery as well as merchandising and displaying of products in stores. Maintained several key accounts.
REFERENCES Available upon request.