Director Quality Assurance & Operations
Resume:
Jerry F. Francis
Lewisville, Texas 75077
*.***********@*******.***
Enthusiastic, highly organized professional with a history of quickly learning new responsibilities and enhancing contributions to the organization. Excellent written and oral communicator with the ability to follow projects to completion. Strong interpersonal skills to excel independently or on a team.
Career Objective
To use my management skills and experience for the benefit of a company that rewards excellence and stimulates professional growth.
Career History
Turbine Engine Resources, Ltd. May 2004 to August 2009
Carrollton, Texas
Director, Operations and Quality Assurance responsibilities and achievements included:
• Managed department performance through motivation, monitoring and coaching. Monitored employee attendance, productivity, and counseled employees as needed.
• Primary contact with property management for all facility issues.
• Responsible for the company’s security and safety programs.
• Provided facility tours for customers, vendors, suppliers, and regulatory agencies.
• Contacted and signed agreements with vendors to provide supplies, equipment, and services to reduce departmental expenses and maintain budget limits.
• Extensive customer contact regarding quality and operations issues or concerns.
• Developed, implemented, and maintained quality documents, programs, and procedures.
• Developed, implemented, and maintained the company’s training program, including training objectives, lecturing, and observing procedures being taught. Administered written exams to evaluate trainees overall performance.
• Maintained records in accordance with regulatory, customer, and company requirements.
• Conducted internal, vendor and supplier audits. Reviewed audit results with management and coordinated corrective actions to reduce cost.
• Head of the Material Review Board. Responsible for reviewing documents and reports in an effort to prevent scrap material.
• Reviewed and approved certification documents related to the purchase and sale of components.
Mitchell Engine Services April 2000 to January 2004
Carrollton, Texas
Quality Manager responsibilities and achievements included:
• Ensured company’s compliance with regulatory requirements.
• Reviewed and maintained technical data as supplied by the original equipment manufacturers.
• Obtained certifications in order to increase business in European countries.
• Expanded company capabilities in order to remain competitive in the marketplace.
• Ensured proper calibration of inspection equipment.
• Maintained records in accordance with regulatory and company requirements.
• Audited vendors, suppliers, and internal processes to ensure compliance with regulatory agencies.
Camtech Precision Manufacturing, Inc. December 1997 to December 1999
Addison, TX
Quality Manager responsibilities and achievements included:
• Scheduled personnel and conducted employee evaluations and merit reviews.
• Evaluated subcontractor’s ability to meet contractual quality requirements.
• Trained personnel in quality techniques.
• Coordinated, developed, implemented, and maintained quality programs to prevent or eliminate non-conformities in processes and products.
• Obtained federal licenses to obtain a broader customer base.
• Conducted internal audits and reviewed results with upper management, and coordinated corrective actions.
• Ensured proper calibration of equipment used in inspection.
Chromalloy Dallas November 1985 to December 1997
Farmers Branch, Texas
March 1994 to December 1997 – Quality Specialist
• Conducted supplier, vendor, and internal audits.
• Assisted with audits performed by customers and regulatory agencies.
• Developed and conducted training programs for instructors and employees engaged in repair, maintenance, and special processes.
• Member of the ISO 9000 implementation team.
October 1991 to December 1997 – Inspection Lead
• Managed a staff of 27 inspectors as well as trained inspectors as required by customers, regulatory agencies, and internal requirements.
• Responsible for certifications of completed products.
• Managed and controlled quality issues from start to finish.
• Responsible for customer warranty claims and special projects.
August 1987 to October 1991 – Final Inspector
• Performed visual and dimensional inspections.
• Completed all necessary documents.
• Followed customer, regulatory, and company requirements for final ship authority.
November 1985 to August 1987 – Receiving Inspector
• Performed incoming visual and dimensional inspection to determine reparability of components.
References available upon request
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