Over 11 years Desktop Support Experience

Francis J. Palumbo Jr.

**** ******* ****

Saint Stephens Church, VA 23148

Home: 804-***-****

Cell: 301-***-****

Email: ********@*******.***

SKILLS SUMMARY

More than 11 years of experience and proven ability to analyze, design and implement unique computer solutions based on company needs. Excellent technical and supervisory skills involving installation, maintenance and troubleshooting.

EXPERIENCE

Technical Resources Incorporated, (VDH), Richmond VA 04/07-12/08

Desktop Support Technician

• Assisted with inventory control during technology refresh.

• Installation of equipment for over 1000 users.

• Assisted with deployment of blackberry handheld devices.

• Acted as tech lead for printer repair.

• Acted as tech lead for blackberry support.

• Assisted with the surplus of equipment.

• Worked with vendors to schedule equipment repair for clients.

• Advised clients on what equipment would be best for their needs.

• Destruction of data on hard drives when required via degasser.

• Assisted system engineers with several task including data connections, advisement on issues, and troubleshooting of equipment.

Spherion, (Mckesson), Richmond VA 02/07-02/07

Field Services Support

• Support of over 250 laptop computers.

• Imaging of computers and Tablet PCS.

• Upgrade of laptop computers.

• Worked with several different computer vendors to schedule repairs.

• Procured equipment for refresh team.

• Managed delivery of equipment through working with mail services.

Bell Industries (Philip Morris), Richmond VA 12/06-02/07

Configuration Technician

• Deployment of over 6000 laptop/desktop computers.

• User account migration.

• Asset management.

• Migration and testing of new equipment.

Virginia Commonwealth University, Richmond VA 06/06-12/06 Administrative Assistant/IT Analyst

• Acquired training in EVA and Banner for purchasing.

• Setup and maintain IBM/PC computers.

• Received computer equipment and distributed to faculty and staff.

• Scanned confidential documentation into ImageNow.

Strategic Staffing Solutions (Capital One), Richmond VA 12/05-06/06

Account Administrator

• Creation of over 5000 accounts.

• Modification of user accounts.

• Password changes for users.

• Assisted with data collection through records.

• Granted internet and email access for users.

Virginia Commonwealth University, Richmond VA 06/05-12/05

Administrative Assistant/IT Analyst

• Setup and maintain IBM/MAC computers.

• Identify and correct network issues.

• Problem solves and corrects HP Printers and email problems.

• Upgrade and install hardware/software for end users. For both MAC and IBM.

• Virus removal.

Virginia Commonwealth University, Richmond VA 07/04-06/05

IT Analyst

• Support over 200 Faculty, Staff and Students.

• Lead virus removal.

• Coordinate with several vendors for parts return/replacement and repairs of printers.

• Identify and correct issues related to all hardware peripherals and to software.

• Acquire upgrades and installed hardware and software for users.

• Ensures reliability of monitors, CPU’s, printers and projectors.

• Identify and correct network and LAN related issues.

• Deployment of equipment including Personal Computer Labs.

• Set up/deployed and maintained over 100 PDA’s.

Tech USA (AARP), Washington DC 10/97-07/04

Hardware/Desktop Support Technician

• Perform a vital role in supporting over 3,000 users.

• Lead virus removal.

• Coordinate with several vendors for parts return/replacement and repairs of printers.

• Administrator of deployment issues of Office and Windows XP.

• Identifies and corrects issues related to all hardware peripherals.

• Ensures reliability of monitors, CPU’s, printers and projectors.

• Acquire upgrades and installed hardware/software for users.

• Deployment of equipment including Personal Computer Labs.

• Identify and correct network and LAN related issues.

• Directs Help Desk and Technical Support Staff on hardware related issues.

SKILLS

Professional Profile

• Decisive, result-oriented and action-focused professional offering 11 years of experience in the Information Technology industry.

• Strong Presentation Skills, Ability to Multi-Task, Team Player and thrive in a fast paced environment.

• Driven by new challenges and desire to be successful in all endeavors. Immensely enjoy navigating all aspects of Information Technology driven projects.

• Creative thinker and analytical problem solver with demonstrated ability to manage IT projects from planning through execution/completion under pressure of fast-paced, time sensitive environments.

• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Conscientious about meeting deadlines.

• Strong interpersonal skills and excellent communication skills – Verbal and written.

• Quality Assurance, Technology Integration, Internal/External Client Support, Problem Solving/Troubleshooting, Execution/Deployment, Decision Making.

Technical Experience

• Networking: LAN, WAN and Wireless Setups.

• Operating Systems: Microsoft 3.x, Windows 9.x, Windows NT4 Workstation, Windows Server 2000, Windows Server 2003, Windows 2000, Windows XP Professional, Windows Vista, MS-DOS, MAX OS, MAX OS X Tiger and some Linux.

• Hardware: Blackberry, Dell, HP/Compaq, Umax, Acer, IBM, Micro, Toshiba, Tablet PC, HP Servers. Computer Assembly, Networking devises, Routers. Xerox Printers/Copiers, HP LaserJet/Ink Jet, Lexmark LaserJet, Epson Ink Jet, Cannon Ink Jet, HP Scanner, Fujutsu Scanner, DSL Modems and Wireless Routers, UPS’s and hubs.

• Software: Netware Administrator, SQL Server, Teamlinks, HEAT, Peregrine, Remedy, Novell 4.01/4.91, Adobe Professional, Microsoft Project 95/2000, Microsoft Visio 2000/XP, Microsoft Office 95/2007, Norton System Works, Norton Antivirus, PC Anywhere, Microsoft Media Player, Netscape, Internet Explorer, AOL, Real Player, Winzip, Lotus Notes, Webmail, Crystal Reports, Host Explorer, Microsoft Anti-Spy Ware, Spybot Search and Destroy, Pest Patrol, Diagnostic Utilities, Micro Medix, Lexicomp, Filemaker, ImageNow, Quark Express, EPC 6.0, Apple Remote Desktop, Appleworks..

EDUCATION

B.S., Business Administration/Economics

Bowie State University, Bowie MD

1991-1997

CERTIFICATIONS

A+ (Comp10011425) 1998

MCP (1561821) 1999

Compaq APS Desktop/Workstation (000*******) 2001-2007

Dell Certified Systems Expert (134***-****-****

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