IT Director

Adrian Levinson

******.********@*****.*** * cell: +1-678-***-****

DIGITAL BUSINESS & MANAGEMENT EXECUTIVE

Offering 20+ Years of IT Experience, Program Management and Organizational Leadership in Driving Breakthrough Technology and Business Growth within International Markets

Qualifications Profile

Results-driven Technology Expert with progressively responsible experience managing all facets of operations; proven track record of fusing technology vision and strategy with tactical initiatives for technology implementations, resulting in strong, sustainable productivity and profit gains. Demonstrated strength in leading teams to optimal performance levels despite rapid technological changes and market requirements.

> Strong relationship development with management, team members, vendors, and clients.

> Excellent communication skills; trilingual in English, Spanish, and Portuguese.

> Adept in managing multiple large-scale projects simultaneously.

> Keen understanding of international business practices/issues.

Core Competencies:

* Program Manager

* Project Lifecycle Management

* Process Designer Expert

* Web Expertise

* Team Building & Leadership

* Strategic Market Planning

* Total Quality Management

* Portfolio Management

* Information Architecture Expert

Professional Experience

Green & Yellow Co. LLC

SR. IMPLEMENTATION MANAGER/CTO

06/2008 – 09/2009

Implementing several Call Center sites around the world (mainly in Brazil) using SAAS (Software as a Service) made by our Company with API tools integrating the major CRM/Collections software with our “DialBR” Virtual Call Center running over Cloud Telephony infrastructure using VoIP ; creating successfully business cases supporting marketing initiatives showing the results of the each implementation, demonstrating the economy of the upfront cost and maximizing the deployment ROI for our clients.

Credigy Solutions Inc.

10/2003 –05/2008

SR. TELECOM MANAGER/SR. PROGRAM MANAGER

Sr. Program Manager/Sr. Telecom Manager with LAN/WAN Portfolio Management articulating financial and technically several vendors invited for this implementation ,designing, planning and VoIP hands-on expertise supporting the Worldwide Call Center/Telecom Operations (multi sites) running over VoIP ( optimizing the bandwidth requirements using G-729A codec QoS over International MPLS- WAN using Cisco) , compliance with WEB 2.0 and Dialer as a Service (aka: Software as a Service for Call Center Environment): IVR, Predictive dialing, ACD, CTI, Text to Speech, Call Recording, (+600 agents scalable to +2000 agents) in Brazil attending the Brazilian market and supporting the US-Credigy operations (from Brazil) through an International MPLS link (IP-VPN architecture) connecting the sites in US and Brazil , additionally the same Call Center/Telecom tools were implement to support the External Agencies (Collections/Attorneys) with BI/Reporting and Control (through PKI metrics) of the Company operations.

Program Manager and Lead Business Analyst/Quality Analyst (4 BA/QA team) to implement Web services (Internet/Intranet) , Oracle Finance and CRM capabilities for the Collections/Legal system, TQM approach for system development (static and dynamic within Testing Lifecycle Model) , IT Governance, JAD, and Change Management tools for Legal Process Modeling for IT automation creating a National Recovery System combined with: Collections, Suits, Litigations, Judgments and post-Judgment actions working together with payment processing (National coverage).

Nextel Telecom. Ltda., São Paulo, Brazil

10/1999 – 11/2001

SENIOR TECHNOLOGY EXECUTIVE/IT DIRECTOR

Nextel On-Line Director/Program Manager (Brazil) with full responsibility and accountability for establishing Wireless Packet Data services , as well as various related products and technologies, including J2ME-Java network aware applications ex: GIS-Fleet/Workforce management, Wireless POS-Point of Sale, First Brazilian Mobile Banking (Banco do Brasil); Text-to-Speech and Voice Recognition offerings (Nuance). Challenged to fulfill demanding needs of Nextel’s key corporate clients, ensure wireless carrier’s dependability, and maintain customer loyalty within highly competitive market (supervised 15 persons). Key Initiatives:

* Program Manager-Nextel Brazil Wireless Packet Data Services deployment, performing the Portfolio Management of several vendors facilitating on-time, on-budget project fulfillment for all phases of wireless packet data service implementation; trained and motivated staff members to meet and exceed performance goals, using some tools like as: Ms-Project, Visio, Vantive /Peoplesoft, Remedy, Oracle Finance and PMP best practices.

* Forged strong, sustainable relationships with customers and vendors to ensure optimal service levels and secure best purchasing deals, resulting with the increased Nextel’s market share and wireless services penetration into corporate clients; built track record of outstanding customer service/retention and ARPU improvement.

* Introduced wireless data payments initiative using PKI environment embedded with Java 2 Micro Edition and supporting secure sound transactions with security key up to 1,024 bits (First Brazilian Mobile Banking (Banco do Brasil) and Wireless POS for general market.

* Combined projects cost: USD 50,000,000.00(first phase)

* ARPU increase: USD 5.00 (10%)

* Investment Payback (realized): 18 months

UNDP (United Nations Program Development), São Paulo, Brazil

03/1997 – 08/1999

KNOWLEDGE MANAGEMENT CONSULTANT/PROJECT MANAGER

Program Manager consulted with senior management team and key government figures in high-profile position to provide coordination (PM) and expertise in development of knowledge management process supporting UN’s program development initiatives.

* Awarded #1 priority project with resources provided by UNDP based on strong background knowledge and ability to develop strategic plans for program enhancement.

* Developed knowledge management process based on São Paulo State’s laws and taxes and increase of taxes/fine amount received in controlled improvement process using: Folio, Ms-SQL, VBasic in Internet/Intranet environment articulated with Customer Service by Telephone and E-mail.

* Project cost: USD 5,000,000.00

* Taxes recovery increase: 8%

* Investment payback: 6 months

Education & Credentials

Post-Graduate in Politics and Economics

Pontifica Universidade Católica, São Paulo, Brazil

Bachelor’s Degree in Industrial Engineering

Escola Politécnica da Universidade de São Paulo, São Paulo, Brazil

Technology Background:

Platforms/Tools

Windows 95/98/ME/NT/2000/XP/Vista, HP-UX, Solaris, Linux, VoIP (Zultys, Asterix, Avaya, Cisco)

Software

Microsoft Office, Ms- Project, Visio; MS - SharePoint, MySQL, BES/Blackberry, Oracle Finance, Remedy, Geospatial Information System- GIS, BI tools (Cognos), JAD, Change Management tools, iPRO Capture, .NET framework.

Wireless Network

iDEN, CDMA/1xRTT/EV-DO, GSM/GPRS/EDGE/UMTS, WLAN 802.11a/g/n, WiMAX

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