Project Manager Customer Service

Marco Cavallaro

*** ******* **

North Brunswick NJ 08902

*** – 718 – 4949

OBJECTIVE

A position where I can excel and utilize my expertise in purchasing, scheduling, quality control, estimating, planning and customer service skills.

Experience:

Thyssenkrupp Elevator – King Of Prussia, PA 2/11 – Present

Regional Dispatcher

Responsible for receiving and transmitting service calls via telephone. Tracked vehicles, equipment, and recorded important information into our database. Managed 40 route mechanics daily with checking in and out procedures and managed all standby calendars for nights and weekends.

BRM Construction – Perth Amboy, NJ 10/09 – 2/11

Assistant Project Manager/ Assistant Estimator

• Reviewed scope of work, performed cost estimating, and assisted with contract buy-out/sub contractor submittals to ensure compliance with scope specifications. Assisted in developing area designation plans for sequencing demolition, abatement process, steel work and reconstruction. Coordinated building project plans, analyzed drawings and provided assistance with tracking RFIs.

Navillus Tile Inc.-Long Island City, NY 6/08 – 10/09

Assistant Project Manager

• Directed a team of subcontractors in commercial construction projects. Managed projects from permit phase to construction completion including material management, scheduling, quality control, customer service, performance reporting, and punch list completion. Adhered to project safety, compliance, and quality control policies and ensured performance objectives were met. Negotiated with contractors on project bids including the scope of work. Addressed architectural and structural issues. Worked closely with client in all phases of the project to ensure high customer satisfaction.

Mastercraft Masonry Inc-Bronx, NY 2006 - 6/08

Union Bricklayer

• Excelled in the masonry trade by fine tuning my skills as a bricklayer and was responsible for maintaining OSHA standards in all commercial buildings. Learned the understanding of masonry drawings and lay out work according to building standards.

Software House International-Somerset, NJ 2005 - 2006

Inside Sales Specialist / Account Manager

• Served as liaison between the outside sales representative and customers. Received, fielded, communicated customer inquiries, placed orders and provided quotes.

• Generated new and repeat sales by providing product and technical information in a timely manner. Increased sales and average order size by means of cross-selling, up-selling, and offering promotional sale items.

Skills

• Excel, Outlook, Word , PowerPoint, Timberline

• State Codes – NJ/NY Building, Supported pipe Scaffold User Certificate of Completion

• OSHA regulatory standards – Training in Construction Safety and Health

Education:

Kean University Union, NJ BS Management

Bricklayers Allied Craftworkers Queens, NY 2004

Blueprint Reading Certification 2008

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