HR professional

MERIEL D. SWEET

**** ******** **. ******** ****, TX 77459 713-***-**** *******@*****.***

BILINGUAL HUMAN RESOURCES GENERALIST

• Certified Professional in Human Resources (PHR) offering 15 years of experience in Management, HR, and Recruitment distinguished by commended performance and proven results.

• Extensive background in Marketing and Management, including experience in developing team building programs, corporate policies and procedures, and management reports.

HR SKILLS

Employment Law

FMLA/ADA/EEO/WC

Orientation & On-Boarding Staff Recruitment & Retention

Employee Relations

HR Program/Project Management Training & Development

Performance Management

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

EMPLOYMENT & TRAINING CENTERS Houston, TX

Provides comprehensive human resource services for businesses in the Houston-Galveston Gulf Coast region

Business Consultant / Recruiter – Employer Services Division, November 2008 to Feb 2011

Provide personalized services to employers by fulfilling staffing requirements and providing current employment and labor market data from Texas Workforce Commission. Source qualified job seekers; review resumes; pre-screen, schedule and interview candidates. Provide human resources support for employers. Organize and lead job fairs.

Key Results:

• Exceed performance expectations by a minimum of 15% each quarter of employment

• Assist Fortune 500 clients with identifying OFCCP audit concerns

• Guest speaker at OD and HRM classes at Houston Community College & University of St. Thomas

• Post job requisitions on job board

• Screen and recruit job candidates

• Provide employers valuable labor market information for staffing decisions

BMC SOFTWARE Houston, TX 1996 to 2004

Manager – Technical Marketing, 2002 to 2004 Manager, Software Consulting, 1999 to 2001

Promoted to fulfill a broad range of management functions, including recruiting and training employees, overseeing disciplinary action and performance management. Managed a 15-member team that had worldwide responsibility for technical marketing for a key Business Unit, with annual revenues greater than $400 Million. While assigned to the Software Consulting division, I managed the Latin American technical sales team. Responsible for implementing organizational and sales program improvements, which led to over 130% quota attainment.

Key Results:

• Conferred with managers, instructors, or customer representatives to determine training needs. Developed requirements for technical sales training for ‘Americas’ sales teams and created required training materials for delivery.

• Developed procedures and training/certification courses for R&D, sales, customer support, consulting, partners, and customers. Certified 52 new Patrol accounts.

• Prepared personnel forecasts to project department staffing needs.

• Wrote the development plans for entry level to senior technical marketing personnel and assisted other managers to write individual contributors’ plans.

• Performed personnel management duties - including recruiting, setting and evaluating employee performance objectives and career counseling.

• Computed quarterly employee performance bonuses and/or merit raise evaluation.

• Established a remote sales office in Buenos Aires, Argentina. Recruitment manager for staffing entire sales team in new South American offices.

• Wrote U.S. policy support procedures for Latin American offices.

• Developed the annual salary planning and administration function for new Latin American sales team

• Led new hire orientation sessions and prepared paperwork for payroll. Partnered with businesses and acted as recruiting representative with Latin American agencies to maintain recruiting goals. Conducted quarterly recruitment meetings with Latin American employment agencies.

• Scheduled training courses for business partner organizations. Scheduled technical and soft skills training courses for all international consultants.

• Management contact for European, Asian and Latin American software consultants to ensure they had correct travel/visa documents for entry into and out of the U.S. for work.

EDUCATION & AFFILIATIONS

UNIVERSITY OF ST. THOMAS Houston, TX

• Bachelor’s of Business Administration (BBA) – Academic Distinction, May 2002

HR Designations:

• PHR (Professional in Human Resources), 2009

Affiliations:

• Society for Human Resource Management (SHRM)

• Delta Mu Delta – National Business Administration Honor Society

• HR Houston – Education Committee & Diversity Committee

• St. Martin De Porres, Officer – University of St. Thomas Alumni Society

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