Customer Service Management

Russell Roshchin

*** ******** **** ***. ****

Schaumburg, IL 60173

Cell: 850-***-****

E-Mail: *******@*****.***

Professional Background

Bilingual self-starter and leader with broad customer service background. Skilled in developing relationships and providing exceptional individualized and group service.

Skill Highlights

Detail oriented

Critical thinker

Well organized

Outstanding interpersonal skills

Professional demeanor

Team leadership/building skills

Hard working and motivated

Project/event management

Conflict resolution

Cash management

Customer service

Proficiency in Microsoft Office

Professional Experience

Pensacola Christian College (May 2007-November 2011)

Campus Church Usher Supervisor (Sep 2008-Nov 2010)

-Supervised and scheduled 30+ ushers in a 4000+ member church at Pensacola Christian College. Collaborated with security officers to ensure safe, efficient, and quality service for various church events.

Sports Center Supervisor (June 2007-Oct 2011)

-Trained and supervised 20+ sports complex workers in an environment which included 12 bowling lanes, a 60 foot climbing wall, a water park, a paintball park, and an ice rink.

Maintenance Warehouse Supervisor (Sep 2011-Nov 2011)

-Supervised 10 warehouse workers and coordinated shipping, receiving, stocking, transferring, and delivering of items in the warehouse.

Collegiate Sports Staff Member (Aug 2011-Nov 2011)

-Served on a Collegian Sports crew in charge of 42 collegiate teams which supervised the scheduling, financial management, and oversight of various intramural sports such as soccer, basketball, volleyball, softball, and football.

Education and Training

2011 Pensacola Christian College Pensacola , FL

Bachelor of Arts Biology

2007 Pensacola Christian Academy Pensacola, FL

Extracurricular Responsibilities

Collegiate Athletic Director (Jan 2009-May 2009)

-Placed in charge of financial management for various intramural sports; tasks included cash collection and deposit, jersey management, and oversight of sporting events.

Collegiate Vice President (Sep 2009-Dec 2009, Sep 2010-Dec 2010)

-Placed in charge of public relations events from my collegiate team. Tasks included planning and coordinating meetings, collegiate member relations, and collegiate outing planning.

Junior Class Vice President (Sep 2009-May 2010)

-Voted in by the Junior Class to be in charge of planning class meetings and outings. Worked in coordination with the class president to manage a class of 550 people.

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