Subject Matter Expert/ Senior Consultant

SHIKHAR JAIN

E-Mail: *******.**@*****.*** ~ Mobile: +91-990*******

Seeking assignments in the areas of Business Analysis / Business Process Design & Improvement

/ Delivery Management / Solution Designing / System Integration/OSS-BSS

Professional Digest

A competent professional with 6 years of experience in the diverse areas of:

~ Revenue Assurance ~ Business Analysis ~ Delivery Management

~ Process Designing ~ Technical Solutions ~ Pre Sales Support

~ Client Servicing ~ TAT ~ OSS/BSS

~ Solution Designing ~ System Integration

Managed, analysed and implemented various business solutions and processes that were appreciated and well recognized by clients.

Successful track record of delivery excellence, client relationship management, planning, & high customer satisfaction.

Resourceful in analysing business processes, determining gaps with desired state of business and suggesting solutions.

Insightful knowledge of business process analysis and design, process optimization, cost control and revenue maximization.

Highly resourceful in liaising with client to gauge their business requirements, study existing processes at their end and accordingly devise solutions to help them attain the desired business state.

Sound knowledge in the Telecom domain in areas of OSS / BSS such as Mediation, Billing and Revenue Assurance.

Extensive experience working on network elements, billing systems and mediation systems that include Ericsson, Huawei, Nokia, Comverse , Kenan, BSCS, Comptel and Intec.

An effective communicator with proven leadership, team management and coordination skills.

Expertise in the areas of Usage and Subscription assurance

Domain Expertise

Business Analysis

Interacting with clients for requirement gathering, system study & analysis; conducting case / system / process study for project planning, scoping, estimation & tracking.

Drafting functional requirements; using models and diagrams to represent the processes and functions involved.

Generating and compiling reports based on findings with causes & solutions to address the same.

Delivery Management

Handling deliverables of concurrent projects.

Analysed different processes and suggested the most viable one, to ensure client’s requirements are met.

Meeting deadlines without compromising quality norms; achieving customer satisfaction by ensuring compliance with service quality norms.

Enforcing strict compliance to the SLA terms negotiated with the client.

Taking necessary steps to ensure project completion within time, cost and effort parameters.

Managing User Acceptance Testing

Process Improvement

Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Designing new processes & improving existing processes through process re-design & organisational restructuring.

Product Knowledge and Experience

Subex ROC™ Revenue Assurance System

Subex ROC™ Partner Settlement System

Language Skills

Hindi: Mother Tongue

English: Proficient in spoken and written English. Advanced ability to speak, read and write in English.

Spanish: Beginner

Employment Recital

Apr’06 – till date Subex Ltd., Bangalore

Organization: Subex Limited

Subex Limited is a leading vendor of revenue maximization solutions for telecom operators. Pioneered the concept of Revenue Operations Center (“ROC”) for telecom operators, which is a centralized and integrated platform from which operators can assess, address and correct all aspects of their revenue maximization processes

Growth Path:

Apr 06 – Mar 07 Implementation Consultant - Trainee

Apr’07 – Mar’08 Implementation Consultant

Apr’08 – Sep’11 Senior Implementation Consultant

Oct’11 – Till Date Specialist – Service Delivery/Subject Matter Expert

Key Deliverables

Engaging and coordinating Requirement Gathering & Analysis sessions for understanding client business processes. Mapping the requirements to business solution.

Evaluating client business processes and optimising / redesigning the business processes so that it caters to the business requirements in the most efficient and effective manner.

Responding to RFIs and RFPs

Interacting with multiple project teams and clients to take their inputs. Redefining the requirements from the perspective of product features.

Supporting business teams of the client in formulating their requirement and suggesting various options from product / process / service perspective.

Managing projects (end to end) including planning, design, scheduling, status reporting, risk management, contingency and delivery.

Coordinating team efforts throughout the project lifecycle, monitoring task progress and ensuring project completion within budgetary & time specifications.

Sustaining healthy relations with the key accounts and ensuring high customer satisfaction through prompt resolution of their concerns, minimisation of the turnaround time (TAT), etc.

Noteworthy Attainments:

Played pivotal in understanding the overall network architecture, performing data gathering, designing Business requirement specification (BRS) and Functional requirement specification (FRS) as per the existing SOW.

Functioned as Onsite Implementation Consultant for deployment of the Revenue Assurance tool to perform CDR and subscriber reconciliations from various network nodes such as Switch, Mediation, Retail Billing, CRM, HLR, IN, SMSC, MMSC, GPRS, Etops, Voucher Refills, Content Providers, TAPIN/TAPOUT and Interconnect Billing system for Mobile GSM /CDMA and PSTN networks.

Was proactively involved in carrying out technical presentations to the customer during the pre-sales stage.

Served as an Implementation Lead across different projects.

Demonstrated skills in developing network diagrams, documents explaining different call flows and potential leakage points.

Got involved in analytics for revenue assurance road map, methodologies and approaches to identify financial leakages and development of root cause analysis.

Subject Matter Expertise in the areas of retail usage assurance, interconnect settlement assurance, roaming clearing assurance and content assurance.

Project Summary

Period Responsibility Operators and Client Associations

October 2011 – Till Date Specialist – Service Delivery/Subject Matter Expert AMX Chile

AMX Peru

AMX Colombia

Entel Bolivia

Role:

Produce the Statement of Work that governs the entire scope of the revenue assurance project implementation

Worked onsite with the clients to produce the Business Requirement document that captures all the business KPIs and reconciliations that need to be implemented

Guide the implementation team in coming up with the functional specifications that captures technical details required to meet the business requirements

Lead the development/configuration phase of the project

Suggest best practices and recommendations to plug revenue leakages.

Period Responsibility Operators and Client Associations

April 2008 – September 2011 Senior Implementation Consultant MTS Gurgaon

Omantel Oman

Etisalat, Mumbai

Aircel Gurgaon

Role:

Worked onsite with the clients to produce the Business Requirement Document that captures all the reconciliations and KPIs that need to be met

Technical Requirement gathering and solution designing, developing the overall solution architecture and design related to product deployment.

Data analysis/gap analysis between various OSS and BSS elements.

Re-rating verifications.

Setting up the system onsite and deploying the releases/patches

User acceptance testing with the client

Leading the offshore configuration team during system development and configuration

Act as a liaison between product management and R&D teams for product enhancements.

Work with Sales team for pre-sales consulting and presentations.

Supervise/Suggest all technical tasks identified based on customer requirement and assess problems and develop workable solutions.

Project progress monitoring & tracking.

Period Responsibility Operators and Client Associations

April 2007 – March 2008 Implementation Consultant Dialog Telecom Sri Lanka

Syriatel Syria

Role:

Produce the functional specification document detailing all the technical requirements to develop the solution.

Development of ascii/binary/asn parsers based on OSS/BSS system specification like Switch, Mediation, IN, Billing, Interconnect, Tap

Oracle Tuning/OS tuning / Application tuning to improve performance.

Worked onsite with the client to understand their Network logics and configurations like Switch Logic, Mediation Intelligence and Rate Plans in the Billing System.

Project co-ordination, communication and result analysis with customer and local partner.

Test cases run through for functionality demonstration.

Performed UAT with the customer on the revenue assurance product functionality and reconciliation results.

Driving the complete onsite deployment/solution integration highlighting the benefits of the System based on value driven approach.

Responsible for carrying out detailed analysis of the Network – Switch, Mediation, and Billing to check the integrity of data.

Period Responsibility Operators and Client Associations

April 2006 – March 2007 Trainee – Implementation Celcom Malaysia

Econet Zimbabwe

Role:

Performed onsite operations support for the production systems

Involved in development and configuration of reconciliations as per the Scope of Work

Development of parsers required to load data for reconciliation analysis.

Responsible for development of reports, dashboards, measures and audits

Responsible for training the customer on the product functionalities.

Education

2005 Bachelor of Engineering (Computer Science) from Visvesvaraya Technological University, Bangalore, India.

2001 XII from St. Joseph’s College, Bangalore, Pre-University College

1999 X from Presidency School, Bangalore, Indian Certificate of Secondary Education.

Personal Details

Date of Birth: 16th July 1983

Address: 281, 3rd Main, 4th Cross, Kempapura, Hebbal, Bangalore - 560024

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