Project Manager

NEERAJ GROVER, PMP®

Phone: +1-913-***-****

E-mail: **************@*****.***

**** *, ***** ******, ***. #3506, Overland Park, KS 66223

Professional Experience

PMP certified Senior Engineering Manager with 16 years of experience in Telecom (GSM, GPRS, UMTS, SS7) and Insurance (Group, Individual, Annuity) sectors with key emphasis on Managing End to End System Testing projects, System Integration, Product Validation, Test Automation and Product/Release/Applications deployment. Complete project management responsibility from requirement analysis to deployment and customer acceptance having customer satisfaction as a prime focus.

Current Responsibilities

• Project and Delivery Management

• Build credibility, establish rapport and maintain communication with internal and external stakeholders at multiple levels

• Maintain continuous alignment of Function goals with strategic business objectives

• Responsible for the Program management of multiple related projects

• Coach, mentor and lead personnel within function

• Present periodic Dashboard reports on the current program, future opportunities and partner issues.

• Monitored project activities and advised staff of issues due to resource availability

• Responsible to build a motivated Team to meet partner requirements and business results

• Responsible for the recruiting, management and career development of consulting staff

• Ensuring process compliance through internal audits

• Preparing and tracking Transition/Training plans for knowledge transitions and retention.

• Providing consultation on Process Improvement as part of Process leadership Group.

• Conduct Post-Project reviews, creating Metrics as gathered for the project to do Trend Analysis.

• Responsible for functional management, prioritization and forecasting

• Estimations, Costing and Budgeting

• Risk Management

Academic Qualifications

Bachelor of Engineering - Electronics and Communication- 1995

Regional Engineering College (REC), Jaipur (now NIT, Jaipur) with Honors

Trainings & Domain

• PMP Certified by PMI

• Certified auditor from QAI for CMMI V1.2

• Certified Lean Six Sigma Yellow belt

• Internal Auditor by CyberQ Consulting

• Certified Champion for Six Sigma Project Validation

• Diploma by Apples & Oranges Manufacturing on Business Simulation

• Member of Assessment team of Aricent for CMMI V1.2

• Trained on TL9000 compliance for Labs

• Trained on Quality Management System(QMS)

Accomplishments

• Team Award for Excellent Delivery in Test Automation- Q3 2011

• GEM Award for Best Team Motivator

• Achievement Award for setting’ benchmark in ‘ Quality Delivery and Customer Value Creation’ in IEE Project

• Nominated as BP (Best performer) for year 2005-06, 2006-07. 2009-10

• Leading Internal Audits for all the IT functions working in different BUs.

• Leading the Attrition Forecast Management Workshop

• Managing Teams with lowest Attrition in the function

• Part of Core Leadership for 6 months- provide inputs on organization level policies, functional plans, Talent Review etc

• Saving P&L by 10% with automation, increasing productivities and other measures

• Implemented Project Asset Library as part of Knowledge Management Framework

Tools & Scripting

• Project Management Tools & Techniques

• Lean Six Sigma Tools & Techniques

• Testing /Automation Tools

o QTP

o Nethawk SS7 Protocol Analyzer

o MGTS

o STATE Protocol Tester

o Tektronics K1297 protocol analyzer

o QC

o Bugzero

• Test Scripting

o TCL/Tk, TTCN, Shell

Personal Details

• Date of Birth- 11 Feb 1973

• Nationality- Indian

• Married

• Valid L2 Visa with valid EAD.

Employment History

Managed a complete test program for Sunlife US Business through India Service Centre with multiple projects supporting all three lines (Indvidual, Group & Annuity) of business. 40+ Test professionals worked for the program. Holding a leader ship position in Sun Life Financials (India Service Centre) - a leading international provider of protection and wealth accumulation products and services to individual and corporate customers. With offices in 24 countries serving millions of customers it is one of the strong financial players.

In the capacity of Sr. Manager responsible to deliver complete end to end insurance products for all the three domains Individual, Annuities and Group. Responsible for having successful project deliveries as a key responsibility with prime focus on stakeholder management, Risk Planning, Forecasting, Reporting,optimum utilization of resources, skill Management and Knowledge Management. Representing ISC in “Process Leadership Group’ and as part of the group participated in rolling out various processes and templates. Metrics dashboard has been one of the key initiatives to capture, analyze and publish the cross site productivities and metrics.

The products developed and maintained on Mainframe are accessed through internal or external business users using java/flex based web applications. The products are also supported using Client Server architecture with extensive Database validation using SQL. The test automation supports web application Smoke & regression test suites using QTP. The end to end product includes validation of front end web based applications, back end data validation and CRM (Siebel) interface for business users. Team is working in a 3 site collaborative model to take the advantage of clock and delivering 24 Hrs.

Worked with Aricent from Nov 1999- May 2008. It is one of the largest privately-held companies in silicon valley Aricent Technologies {Earlier known as Hughes Software System} working for 800+ customers with 9500+ employees across world. 12 years of experience in managing Telecommunication testing services for International customers with wide exposure to various technologies and applications in GSM, GPRS, UMTS, SS7 areas.

Tekelec STP Release Management as Engineering Project Manager

This project involves complete release test management and delivery of Eagle STP GA releases to the customer along with various GA and LA Applications releases. It also involves customer support for field issues and field-testing.

Responsibilities:

• Role involved managing complete release planning for the product. It includes all the phases of a life cycle of a product. Study and review of Requirements, Test Strategy Formulation, Effort Estimation, Test Planning, Phase end reviews, Test Automation, Lab Management, Test Execution and Bug Reporting, Test Reporting, Customer Tracking in terms of Weekly reports, Weekly calls, Test Reviews and Project Postmortem Report generation.

• Quality Audits (Internal and external), Monthly reports, Productivity and PR Trend Analysis, Program reviews both internal with higher management and with customer are the prime responsibilities along with successful project execution.

• Competency building and Tracking, Team ramp up plan, New Hire Trainings, Hiring, Attrition trends, new proposal writings, Case studies, Approach notes are additional responsibilities.

• Responsible for Lab Management of more than 150 users

Integration and product testing of TCP-PEP in INMARSAT BGAN 3G systems as Technical Manager

BGAN system is a 3G system over the satellite with INMARSAT having its proprietary air interface. TCP-PEP is a proxy which is having modified TCP stack which enhance the performance of TCP over the satellite. It is designed for residing in TE and Enterprise nodes of the BGAN system. The project involved complete understanding of product requirements, network deployment scenarios and strategy to test the stringent performance and load requirements in stringent time lines

Responsibilities:

• Prime responsibilities to deliver Test Plans for SVT (System Verification Testing, FAT (factory acceptance Testing) and SAT (Site Acceptance Testing), Define test environment in lab to simulate field scenarios, identify test tools to meet performance and load requirements of the product.

• The witness testing was performed for all the phases in front of the customer and got the customer acceptance in first go.

• The site deployment testing was performed on site by the team and has successfully met the system performance requirements in the live network and delivered the product with in defined time lines.

• The support was provided both offshore and onsite during the warranty phase of the product.

Traffic path Integration for INMARSAT Base Station Components as Technical Leader

This project involved integration and End to End Testing of Packet Signaling and data call with all the Base Station Components (PMC, PRMS, and PBSC) involved in Traffic Path along-with HSS developed Test Tools (UTS and GSNS) at both ends

Responsibilities:

• Conformance testing and Protocol validation of GPRS stack layers – SNDCP, LLC, GMM and SM based on 3GPP specifications.

• Preparation and execution of Acceptance Test Plan for Traffic Path Integration.

• Test Scripting and Automation using TCL/Tk

GPRS and UMTS Layer Protocol Verification as Sr. Software Engineer

Responsibilities:

• Conformance testing and Protocol validation of GMM, SM, LLC, SNDCP.

• Conformance testing and Protocol validation of GTP, RANAP, GTP’

Worked with BHARATI Telenet Ltd. from Nov 1996- May 1999

Role as Sr. Engineer supporting O&M of Ericsson AXE 10 based MSC and BSC

Responsibilities

• Operation & maintenance of Ericsson AXE 10 based MSC and BSC.

• Acceptances testing of Ericsson Switch.

• Up-gradation of the system software patches/releases & reconfiguration of system databases.

• Testing of Call features- Call Forwarding, Call Barring, Multi-Party, Facsimile, SMS etc

• Implementation of roaming and advice of charge features.

Worked with Regional Computer Centre from Sep 1995- Oct 1996 as Trainee System Analyst

Responsibilities

• Providing certified trainings on Computer Architecture and O lev

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