Customer Service Manager

ALYSON RAE LAWSON

**** ******** ****, **********, ******** 23325

P: 214-***-**** Email: *************@*****.***

High performing professional with extensive financial business acumen with emphasis on city government budget development, forecasting, analysis and reporting. Team oriented leader who combines motivation, drive, and the ability to adapt to various opportunities and work assignments. Community leader and team player who anticipates and readily accepts challenges and implements both company and individual values to each assignment given.

EDUCATION

Texas A&M University - Commerce

Master of Business Administration

August 2010 – August 2012

Hampton University

Bachelor of Science in Business Management

August 2006 – December 2009

PROFESSIONAL EXPERIENCE

City of Dallas - Office of Financial Services

January 2010 – September 2012

Senior Budget Analyst

-Assist in the preparation and coordination of the City Manager’s recommended operating budget including capital, grants, trusts, and debt service budgets to ensure effective oversight and financial management

-Monitor and analyze expenditures, revenues, and changes in financial status in complex funds and budgets on a city-wide basis to ensure proper accountability and financial management

-Prepares routine monthly, quarterly, and annual reports such as cost analysis, performance data, financial target analysis, and expenditure and revenue to provide appropriate monitoring for effective decision making

-Communicates with city departments, managers, auditors, and service providers to obtain or provide information, integrate activities and resolve problems such as reconciling department submissions with approved budgets

-Review council agenda times and contracts to ensure proper format and procedures, accuracy in financial and budgetary information, and resolve problems with client departments

Mobile Life

August 2008 – December 2009

Store Manager

-Analyzed market conditions, economy and sales history to establish sales goals and revenue projection; generated proposals for non-traditional sources of revenue.

-Trained and instructed subordinate sales staff in effective selling and marketing techniques

-Consulted with Regional Director and other personnel in developing special programs to be promoted or sold

-Established and maintained a relationship with clients to provide quality customer service and ensure a stable client base

LEADERSHIP PROJECT EXPERIENCE

-Team Lead in Budgeting for Outcomes: Educational Enhancement Key Focus Area and Culture, Arts & Recreation Key Focus Area.

-Merged the Financial Target Analysis for nine departments called Management Services as well as managed and created the budget for the Office of Financial Services, Non Departmental, and the Mayor and City Council Office.

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