Hospitality/Tourism Professional Seeking Rewarding Career Opportunity
Resume:
Edmonds, Wa. ***** 760-***-****
***********@***.***
Matthew D. Kaiser
Objective Hard working highly motivated individual seeking career in a team leadership position with an opportunity for increasing responsibilities and growth.
Experience
04/2009 – 09/2009 Southern Wisconsin Lodi,Wi.
General Manager – Crystal Lake RV Resort
Oversee and direct all aspects of daily operations including retail, maintenance, aquatics, security and food services.
Manage all tenant contracts.
Prepare and review all financial records daily.
Continually field and respond to guest concerns to achieve customer satisfaction.
Ensure pleasant stay for guests on a daily basis.
06/2008 – 02/2009 Southern California Winterhaven, Ca.
Superintendent – Roel Construction Co. Quechan Casino Resort
(Interior Rough In – Hotel: Site Work: Maintenance Building)
Supervise sub contractor personnel to ensure quality control.
Observe & rectify potential safety hazards.
Operate some heavy equipment.
Supervise labor crew charged with keeping site clean & safe.
Ensure project schedule is maintained.
Work closely with Project Manager to resolve any design and/or field conflicts.
07/2006 – 05/2008 Southern California Rancho Mirage, Ca.
Superintendent – Roel Construction Co. Agua Caliente Hotel
(Structure: Stairways: B.O.H. T.I.: Elevators : Assist in Punch)
Supervise sub contractor personnel to ensure quality control.
Observe & rectify potential safety hazards.
Operate some heavy equipment.
Supervise labor crew charged with keeping site clean & safe.
Ensure project schedule is maintained.
Work closely with Project Manager to resolve any design and/or field conflicts.
01/2006 – 07/2006 Southern California Indio, Ca.
General Foreman – Western Pacific Resort Development
Supervise labor force of 8 to 20 personnel to maintain site cleanliness.
Assess back charges to sub contractors for work performed on their behalf.
Update & maintain employee time & personnel records.
Counsel & coach personnel when necessary.
05/2001 – 01/2006 Southern California Palm Springs, Ca
Manager, Park Operations – Knott’s Soak City Palm Springs
Supervise up to 200 personnel during peak season.
Perform scheduling duties for assigned departments.
Recruit & facilitate training for assigned personnel.
Provide emergency medical care when necessary.
Receive guest concerns & react appropriately.
Ensure peaceful & pleasant stay for guests.
Facilitate on going in service training for Aquatic personnel.
Perform off season preventative maintenance duties.
Set & maintain annual budget of over 4 million dollars.
Purchase all materials & tools for departmental usage.
Counsel & coach personnel when necessary.
Maintain county & state required documentation.
Attend courses & maintain required certifications for position.
03/1997 – 05/2001 Southern California Palm Springs, Ca.
Aquatic Supervisor – Oasis Water park
Supervise up to 100 personnel during peak season.
Provide emergency care when necessary.
Assist management in recruitment & training.
Perform preventative maintenance duties.
Receive guest concerns & react appropriately.
11/1998 – 06/1999 Southern California Palm Springs, Ca.
Security – Las Casuelas Terraza (part–time)
Enforce policies in & around outdoor bar.
Check identification for legal drinking age prior to entering.
Ensure safe & fun experience for patrons.
Confront & occasionally remove undesirable guests.
Assist in closing duties at end of shift.
07/1998 – 11/1998 Southern California Palm Springs, Ca.
Food Server – Trilussa Trattoria (part-time)
Greet guest(s) and cater to needs.
Maintain knowledge of menu & daily specials.
Maintain knowledge of liquor, beer & wine brands available.
Input guest orders accurately in computer system.
Help others with food order delivery if available.
Provide prompt & timely service to guests.
Increase sales by suggesting appetizers, desserts, wines by the bottle etc.
Perform side work duties at the end of shift.
03/1996 – 05/1997 Southern California Palm Springs, Ca.
Host/Food Server – Tony Roma’s
Greet guest(s) and seat in a timely fashion.
Receive & prepare to go orders.
Greet guest(s) and cater to needs.
Maintain knowledge of menu & daily specials.
Maintain knowledge of liquor, beer & wine brands available.
Input guest(s) orders accurately in computer system.
Help others with food order delivery if available.
Provide prompt & timely service to guests.
Increase sales by suggesting appetizers, desserts, wines by the bottle etc.
Perform side work duties at the end of shift.
07/1995 – 03/1996 Southern California San Bernardino, Ca.
Host/Busser – Olive Garden
Greet guest(s) & seat in a timely fashion.
Clean tables & reset for next guest(s).
Assist servers by ensuring all beverages and/or condiments are refilled.
Perform side work duties at end of shift.
10/1995 – 03/1996 Southern California San Bernardino, Ca.
Busser – Black Angus
Clean tables & reset for next guest(s).
Assist servers by ensuring all beverages and/or condiments are refilled.
Perform side work duties at end of shift.
04/1993 – 07/1995 Southern California Riverside, Ca.
Detailer/ Ticket Writer – University Car Wash
Greet guest and take order.
Vacuum & drive cars into wash tunnel.
Accurately input wash selection into computer.
Hand wash cars in tunnel.
Detail cars interior & exterior.
Education 1989 – 1993 Mt. San Jacinto High School Cathedral City, CA
2005 – 2006 College of the Desert Palm Desert, Ca.
Level 1 – P.O.S.T. Certificate (police academy)
2001 – 2007 Ellis & Associates Instructor
2005 - 2010 Aquatic Facilities Operator
2007 10 Hour OSHA Training
2008 Injury & Illness Prevention Program
Interests Baseball, Music & Personal Fitness.
Awards
Ellis & Associates Gold Award 2001
Ellis & Associates Platinum Award 2002 – 2005
Academic Achievement Award 12/2006
College of the Desert Dean’s List 12/2006
Matthew D. Kaiser
9401 244th St. SW #W104
Edmonds, WA. 98020
***********@***.***
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