Customer Service Management
Resume:
Steven C. Harris
***** ********* ****** #** ********** Beach, CA 92647
*****.*******@*****.***
Summary: Over 25 years experience in production, personnel management, testing, trouble-shooting, prototyping, maintenance and repair of numerous electronic, avionic, biomedical and electromechanical devices. Performed as a member of a team that reduced production hours by over 50 % per system.
Technical Skills
• Fluke Digital Multi-meters
• Calipers
• Oscilloscopes
• Timeter RT 200 (flow, pressure, O2 & air, volume)
• Fluke 300B (patient simulator)
• MCSE, MCP + I
• Crimpers
• Soldering
• Function Generators
• Troubleshooting, maintenance, repair
• Read and Understand Schematics
• Medtester 5000 (electrical safety tester)
• Fluke Index 2 Pulse Oximeter
• Cufflink Blood Pressure Analyzer
• Digital Pressure Meters
• Microsoft Office(Word, Excel, Power Point)
• Lean Manufacturing
• Flow Meters
• Thermocouples
• Continuity (wire harness) testing
• System and Subsystem Testing
Work Experience
Integrated Medical Systems, Incorporated, Signal Hill, CA October 2007 to May 2011
Production Manager
• Directed production staff in manufacture, test, maintenance and repair of portable life support systems.
• Provided written and verbal production and service schedules to management.
• Provided time and materials cost estimates to management, engineering and sales departments.
• Evaluated staffing requirements for production schedule.
• Authored procedures for field service electronic assembly replacement.
• Provided manufacturing and service order technical assistance.
• Coordinated facility maintenance and equipment repair.
• Maintained engineering requirements and all documentation for production.
• Maintained manufacturing equipment and ensure product and material conformity.
• Provided software implementation training for production personnel.
• Ensured production procedures are within FDA compliance.
• Prepared and participate with internal and external CE body and FDA audits.
• Maintained organization, safety, and cleanliness of production work and storage areas.
• Verified and validated software related products and control for the production department.
• Evaluated and provided performance reviews of production personnel to management.
• Implemented Emergency Medical Services when required.
• Represented IMS when customers visited IMS and entertained customer’s questions regarding production and manufacturing processes and product capabilities. Additionally, preformed product demonstrations.
• Coordinated production space utilization for production requirements.
Steven C. Harris
16921 Lakefront Circle #47 Huntington Beach, CA 92647
*****.*******@*****.***
Integrated Medical Systems, Incorporated, Signal Hill, CA
Production Lead June 2000 to October 2007
• Manufactured, tested, maintained and repaired Life Support for Trauma and Transport (LSTAT) systems sold to the U.S. Army, Spanish Air Force, Swedish Air Force, Poland, India, Finland and China.
• Provided manufacturing process improvement and documentation corrections to engineering department.
• Trained new employees in manufacturing and maintenance processes.
• Created technical procedures for customer service personnel.
• Assisted management in employee interview and hiring process.
Northrop Grumman Corp., Pico Rivera, CA
Test Equipment Engineer Senior July 1985 to July 1999
• Performed flight test data systems design validation for B-2 Stealth Technology Bomber program
• Developed test parameters for test data acquisition systems for B-2 Stealth Technology Bomber
• Established lab procedures for system and subsystem tests
• Engineered (PCB) printed circuit board designs using computer aided design tools
• Authored various acceptance test procedure documents for flight test data electronics
• Programmed Computer Numerically Controlled systems for surface mount technology (SMT) designs
• Designed test system for PCBs of the Life Support System for Trauma and Transport (LSTAT)
• Built prototype assemblies per engineering specifications.
Achievements and Awards
Northrop Grumman Employee of the Quarter, 1st Quarter B-2 Division 1995
Timely Award Plan, December 1993
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