System Technician
Resume:
Matthew Williams
Mt. Holly, NJ 08060
Cell: 609-***-****
E-Mail: ***************@*******.***
Professional Summary
I am a Motivated, personable professional, with over 10 years of experience in information technology (6 years ISP/ telecommunications), eager to rise to meet new challenges. Demonstrated ability to analyze and resolve
service issues quickly and effectively. With Excellent oral and written communication skills; able to interface on multiple levels effectively. I am also very flexible and versatile ? able to maintain a relaxed mindset under
pressure while thriving in deadline-driven environments. I am diplomatic and tactful with professionals on professional alike at all levels. Eager self-starting individual that is able to perform on own, yet enthusiastic
team player.
Core Qualifications
Topologies and
Network Architecture
Windows CLI
DHCP Server
configuration and
upgrades
Ethernet Standards
DOCSIS Cable
modem technology
Cisco IOS
CNR (Cisco Network
Registrar)
CMTS
Meru wireless
administration
Sub-netting
TCP Model
Various networking
protocols
Understands OSI
Model for
troubleshooting
LAN/WAN/MAN
Hobbit Monitoring
console
Shell scripting
Device speed
upgrades via
Unix/Solaris CLI
TCP/IP Protocol
Suite
Linux System
Hardening
WebLogic system
administration
IEEE standards
Wireless
configuration/
troubleshooting
Linux/Unix
(Redhat, Ubuntu,
Debian, SunOS)
administration
VI and EMACS
editors
Bootfile
deployments
Remote access
troubleshooting
Deployment of
updates and patches
in Linux
environment
Veritas Cluster
Server
CFEngine
NFS
Blue-Socket
Administration
Macintosh OS 9-10
Microsoft Windows
98-7
Microsoft Server 08
DNS (Bind,
Nominum)
NDS Manager
MS Office 2003-2007
Voice Over Internet
Protocol (VoIP)
Remedy Tracking
system
Spectrum ? OneClick
Netcool
Cable Technologies
Wire Shark
DOCSIS 1.1-3.0
Packet Cable 2.0
IPV6
Systems architecture
SQL administration
and scripting
CFEngine
Python
NIS
Device Configuration
via CLI
Experience
August 2007
Sr. Ops Support Technician
April 2012 to April 2012
Rutgers University Camden, NJ
System Administrator (Current Position)
? System administration and programming support (Python, IOS and Android programming) within Linux
server/multi-client environments.
? Integrating Windows and Mac OS into a Unix infrastructure.
? I entail a leadership role with installation, maintaining and modifying the UNIX operating systems services
such as, NFS, NIS, DNS, DHCP, Radius, etc.
? Insuring system efficiency, security, integrity and optimal utilization, recommends hardware, software, and
services to support the research and education needs of faculty, staff, and students across the Camden
campus.
? Supervises part-time student employees
? Co-manages the campus-wide wireless network
? Assist in the development of mobile applications
? Linux system hardening
? Script automation
? Compiling Linux packages from source code for specific users' needs
? Troubleshooting all Linux/Unix systems and services
? Upgrading all packages and services on all servers
? Collaborating with multiple teams to coordinate deployments on different platforms
? Designed wireless topology for buildings
? Deploying upgrades and patches on enterprise Linux servers
? Basic shell scripting for automation
? Python programming
? Develop technical documentation for internal and external end users
? Collaborate with clients, multiple tiers, sales and accounts
April 2010 to April 2012
Comcast Mt.Laurel, NJ
System Engineer Device and IP
? Responsible for 4th tier Support an troubleshooting of over 800+ Linux and Sun0S Servers
? Deployment of upgrades and patches
? System administration, troubleshooting DHCP,DNS and proprietary applications
? Veritas Cluster Servers configuration
? Worked on and administered a very large provisioning network including but not limited to CDV (Comcast
Digital Voice), Cable modem IPv4 and IPv6 and cable/IPTV delivery systems.
? Pro-actively monitors and fix end to end provisioning applications, Outage Management and Escalation,
Execute, implement technical changes and support maintenance activities
? Develop execute and test new and existing applications
? Deploying upgrades and patches on enterprise Linux servers
? Basic shell scripting for automation
? Develop technical documentation for internal and external end users
August 2007 to April 2010
Comcast Mt.Laurel, NJ
Sr. Ops Support Technician
? Troubleshot national issues dealing with high speed internet connections
? National Outage response
? Provisioning system troubleshooting (Applications, Databases and Directory systems)
? End to end tracking of all issues dealing with High Speed Internet, VoIP, cable TV systems
? Testing for all enterprise CDV, HSI testing as well as service deployments
? Develop technical documentation for internal and external end users
December 2005 to August 2007
Comcast Voorhees, NJ
Support Specialisthe
? Responsible for troubleshooting of OSI layers 1-3
? Applications
? Operating system configurations (DNS, DHCP and Network Services)
? VOIP and networking technologies for a customer base of over a million subscribers.
? Analyze and resolve calls on Internet connectivity and security
? Collaborate with clients, multiple tiers, sales and accounts
July 1997 to March 2001
Lockheed Martin Philadelphia, PA
Help Desk Technician,
? Answered and routed all fleet calls from military bases and naval ships abroad dealing with T.A.M.P.
And J.S.I.P.S
? troubleshot networking technologies and operating systems from Navy vessels
? Resolve and/or route calls dealing with:
? Mission planning
? Network printer installation
? Network software installation
? Firewall configuration
? Walking customers threw step by step through many types of computer/network configuration
Education
Rutgers University,
B.S IN progress Computer Science
Penn State University,
Information Sciences and Technology Information Sciences and Technology
Professional Affiliations
? Cisco Partner for Comcast
? Member of IEEE and the Computer society
? IEEE Linux System Administration LPI course complete Certification
? IEEE Linux Advanced System and Network Administration Parts 1-4 complete Certification
Contact this candidate