Customer Service Manager

ERNESTO CONDE

* **** *** ****** *** *E

Bronx,NY 10453

Cell:646-***-****

Email:*.*********@*****.***

QUALIFICATION:

.Work well without supervision

.Billingual English/Spanish with ability to translate

.Ability to priortize and remain focused on essence of an issue

.Excellent with customer support service

.skilled at learning new concepts quickly while working under pressure

.skilled at lifting and moving heavy objects

EXPERIENCE:

09/01-02/12 Wolfson Casing Corp. Mount Vernon,NY

PACKING SUPERVISOR

.Answered and direct all incoming calls to proper parties

.Maintain all delivery and pickup orders daily

.Packed and shrink-wrap all orders for delivery

.Maintain a cleaned and organized packing area

.Trained all new employees

.Assist managers with special projects and duties

.Mandatory inventory every six months

09/97-08/01 Nationwide Warehouse Furniture Bronx,NY

WAREHOUSE MANAGER

.Maintain showroom clean and organized

.Greet and assist all customer

.Answered and received all customer service calls

.trained new employees

.Maintain a daily pickup and delivery log

.In charge of scheduling and payroll for all warehouse personnel

.In charge of doing inventory every month

04/95-08/97 Dr.jays Bronx,NY

SALES PERSON/STOCK SUPERVISOR

.Greet and assist customer

.Organized stock room and warehouse for when new stock arrived

.Answered all customer service calls

.Maintain a cleaned and organized sales floor

.Assist the store manager when needed

EDUCATION:

1996 Seward park high school equivalency diploma NEW YORK,NY

References is avaiable upon request

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