Computer operations supervisor/technical support specialist

CLAUDE MC MILLION

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*** ****** *****, **********, *** Jersey, 08854 • Tel: 732-***-**** • Cell: 732-***-**** • ********@*********.***

OBJECTIVE

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Retired From Rutgers State University 08/01/2011

Seeking new career opportunities after 27 years being employed at Rutgers State University.

WORK HISTORY

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Scheduler Coordinator

Interface Talent Group 15 Kennedy Blvd

East Brunswick, New Jersey 08816

01/18/2012-

Call Center call applicants who have an interest in modeling, acting dancing and dancing and request that they come in for an evaluation to talk about their interest. Receive commissions if applicants do come in.

Sales Representative

Sansone Auto Mall

Avenel New Jerse y

Route 1 Chrysler/Jeep/ Dodge Dealership

10/08/2011-11/08/2011

Sold cars to Customers and consult customers towards purchase of new and used cars

Shift Supervisor of Computer Operations

Rutgers State University Piscataway, N. j. 08854

Jul 1986 to 08/01/2011

Maintains Mainframe environment for Rutgers State University Campuses. Manages client relationships through customer focused

behavior and orientation and communicates with the operations staff.

Supervise and maintain staff on the IBM Z/890/OS/v1r10 jes2/mvs mainframe

Trouble shoot hardware/ software problems

• My position requires me to stay in constant contact with the system administrators, application developers, data base administrators and most important the user community

• Applies customer management techniques in order to maintain shared schedules on time and work issues. Help desk for users resolving issues accessing system.

• Observed that system is available for the network environment an controlling of batch processing and execution of programs and available for the users environment.

• Daily responsibilities consist of monitoring online production activity

• Responsible of the continuation training of the shift operators

• Due to the everyday constant dialogue with groups I do maintain a high level of professionalism an technical skills along with courtesy while communicating

• I deal with customers engineers to ensure appropriate maintenance is provided.

Computer operator 1

Rutgers State University Piscataway, N.J. 08854

1984 to 1986

Lead operator on the IBM 3033/MVS Jes2 main frame system

• Took on the supervisor responsibilities in the absences.

• Assisted users in programming for network capability

• mounted tapes for programming and batch processing

• Deallocated databases and maintained program and transaction to IMS

• Interact with users and University personals to resolve system problems

Lead Jes/Mvs operator

California First Bank Sandiego, California

Aug 1977 to Mar 1984

Lead operator for IBM MVS, Jes3 system

• Maintain Mainframe of data center of California first bank

• Did data processing for payroll for all branches for all cities of California

• Control Ucc7 Scheduling system

• Trouble system problems communicates with other banks departments in resolving down time

Eam system operator and disbursement clerk

Prudential Insurance Newark/South Plainfield, New Jersey

Mar 1974 to Jun 1976

Work third shift on Eam system.

• Mount tapes, sorted cards punch in data

• Reallocated forms and burst forms

EDUCATION

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Rutgers State University

Professional Development Courses Piscataway, New Jersey 08854

Aug 2004 to Present

• 11/02/2004 Accrual of Time And Attendance Matters (Supervisors only)

• 05/10/2005 Goal Setting and planning for your Department

• 06/12/2007 Setting Objectives & Analyzing Risks

• 05/15/2007 Being an Effective It Staff Member

• 06/10/2007 Creating A Website Using Nvu

• 08/07/2007 Intro to PHP Day 1

• 08/09/2007 Intro P Day 2

• 08/14/2007 Intro to Data-driven Web Design 1

• 08/16/2007 Intro to Data-driven Web Design 2

• 023/19/2008 Admin Resources for It Support staff

• 04/21/2008 Technical Resources for It Support Staff

• 07/23/2008 Departmental Security Framework

Ecpi Programming Institute East Orange, New Jersey

Dec 1974 to Sep 1975

Assembler, Ans Cobal, Jcl,

Essex County Jr. College

Dropped out. Newark, N.J.

Dec 1972 to Jun 1973

English, Civics, Humanities, Typing,

South Side High School

High Scholl Diploma Newark, New Jersey, 08854

Sep 1968 to Jun 1971

SOFTWARE/SYSTEM SKILLS

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System knowledge

• Tso, MVS Jes2-Jes3, Oracle, tss(automatic commands) Tcpip, Vtam, basic unix, jcl, dos, installing windows software and windows offices.

• Using, Controlling Opce-Opcc-job scheduling and tracking system

• IMS, Swss, Ncaccess, Ncpass

• Microsoft Windows 95, 98, Xp, Windows Vista, Window 7

• Microsoft word 2010, acess, excel, power point

• Build and repair desktop computers

• Able to diagnose computer software and hardware problems

REFERENCES

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References will be avaialble upon request.

Contact this candidate