Administrative Assistant Customer Service

OCTAVIA TRUESDALE

Cell 973-***-****

*********@*****.***

Knowledge Areas

Extensively experienced and goal-oriented, with a demonstrated track record of leading in the preparation and analysis of financial reports. Proven expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements. Talented leader directing highly skilled support staff to accomplished the overall goals and objectives of the department. Core competencies include:

• Office Management

• Microsoft (excel, word, power point)

• NY State Security License • Cash Management

• Payment Disbursement

• NJ State SORA License • Contract Regulatory Compliance

• Quality audit reports

CAREER EXPERIENCE

NEWARK PUBLIC SCHOOLS, Newark, NJ, 1996 – 2010

Office Administrator/ Administrative Assistant

As the office administrator, prepared technical, financial, statistical, and other statements, reports, correspondence, personnel e-mail, purchase orders, excel charts, forms, permits, contracts, case records, and legal documents for school personnel and students. Student, staff and parent liaison. Assist in locating and compiling data for reports. Knowledge of office methods, practices, routines and equipment. Proficient in Microsoft word, excel, and power point.

Assistant Building Services Manager/Facility Management

Assisted in directing financial management functions including development of monthly/quarterly financial statements. Oversee general accounting functions, including account reconciliation, requisitions, purchase orders and delivery of building services. Interacted with the Executive Staff, Directors and Mid-level Management concerning financial issues.

Spearheaded implementation of computer software program that improved tracking of requisitions and purchase orders which reducing processing time by 20%

Saved more than $40,000 in annual expenses through identification of inaccurate and unnecessary vendor payments

RUTGERS UNIVERSITY, Newark, NJ, 1993 – 1996

Career Development Manager

Responsible for the coordination of prospective employer’s, listing and job development and placement activities for welfare to work, adult offenders and unemployed clients. Developed marketing strategies, coordinated career fairs, instructed student and graduates in job readiness skills, career placement in volunteer and employment opportunities. Provided community business and organizational networking. Managed departmental functions and supervised staff.

Key Achievements:

Increased job employment for job training participants by 20% during the year 1990

Awarded as outstanding office employee during the year 1990

Consistently met the goals and objective of the office operations

Consistently met deadlines while demonstrating strong analytical problem-solving skills to achieve goals and objectives

CITY OF NEWARK, Newark, NJ, 1985-1993

Job Developer/Outreach Coordinator

Interfaced with prospective employers to identify their needs, field questions, and coordinated job seminars. Assisted in creating and updating training materials. Provided instructions to job applicants in job preparations skills. Prepared weekly reports for Supervisor.

Administrative Assistant

As an administrative assistant to the presiding Mayor of the City of Newark, prepared reports, memos, and correspondence to Newark residence regarding various issues of concern. Distributed correspondence to the appropriate department, within the municipality, to address residence concerns. Interacted with the city councilmen and their staff. Answered incoming calls and dispatched to appropriate department. Provided front office customer service to visitors of the Mayor. Knowledge of office methods, practices, routines and equipment. Proficient in Microsoft word, excel, and power point.

Education

Trenton State University, Trenton, NJ 1985

Major: Business Administration

Project Management Institute, Edison, NJ 2011

Major: Project Management

Contact this candidate