Administrative Assistant Customer Service
Resume:
Michael Moffett
Pflugerville, TX 78660
******@*****.***
Business Objective
Seeking a professional position with a company where I can utilize my educational skills and knowledge. My dedication to reach the goals in a team environment, to increase company profits, and reach projected company goals. Able to adapt to an ever changing work environment and can be relied on to make sound decisions. An excellent communicator and expert level in research skills in which are given high marks of approval by upper management.
Professional Work History
State Farm Insurance, Austin, TX August 1999- Present
Customer Service Assistant
Answer the phone 80% of the time talking to customers, agent, and claim representatives.
Set up claims for customers
Order supplies for the entire Fire Claim Unit
Administrative Assistant
Process all inbound and outbound mail using the latest technology.
Assist with switchboard for all internal and external customers.
Assigned special projects (for example…one month in State Farm Marketing department to design billboards, tent cards and other marketing signs.
Responsible for a survey dealing with our Service First Automotive service. This gives State Farm customers the satisfaction by visually seeing a State Farm logo for businesses supported by State Farm.
Assigned to other projects by upper management.
Allied Security, Austin, TX April 1997 - 1999
Security Guard
Responsible for monitoring buildings.
Responsible for patrolling daily building activities and logging for record retention.
Duties also include assisting administrative assistant with overflow of office work. (i.e. answering phones, filing, faxing, taking messages and any other duties assigned)
Responsible for escorting staff to their cars at night for safety precautions.
Assigned to manage details logs for security guard teams written activities.
Dell Computer, Austin, TX 1996 - 1997
Shipping Associate
Responsible for packaging and consolidating the computers by customer order number.
Assigned to ship completed customer orders by palletizing and preparing shipping documentation. Contacting logistic companies for pick up.
Responsible for loading computers into trailers either manually or by pallet jack for distribution.
Education
Bachelor of Arts in Business Marketing, Huston-Tillotson College Graduated - 2002
Temple High School Temple, Texas 1994
Professional Training
Building Conversation Skills Influencing and Motivating
Managing Change About Our Business Financial Services
The Power of Diversity Respiratory Protection
Promoting Safety and Security in the workplace
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