Trader/ Desktop Support

RONNY E. GUERRERO

***.********@*****.***

SUMMARY

Over eleven years of experience in the Information Technology field which encompass the following areas:

 Project Management, Integration, Engineering, ASG some APG.

 Trader Applications, Bloomberg, ILX, Thomson One, Instinet, RediPlus, Factset, Reuters Bridge, CQG, Baseline, Passport XL, Morgan Stanley eXtraTrade, FEA @Energy.

 Advanced knowledge of the Microsoft Office Suite (2000/XP/2003).

 Hands on experience with desktop imaging software (Ghost/Powerquest)/Citrix.

 Cisco VPN clients, Wireless technologies, VNC. VB debugging, VMWare, instant messaging and IM proxies.

 Multi-display desktops and KVM switches, Project Management experience working with vendors on new System Integration solutions.

 Analyzed workstations/servers integrity and deployment of standards for new equipment.

 Developed strategies for the deployment of new software updates/installs using software distribution technologies.

 Managing computer room space for new technologies deployment.

EXPERIENCE

CREDIT SUISSE, NEW YORK, NY 2007 - 2008

Consultant, Desktop Support

 Participated in organizing initiating, gathering ideas, establishing guidelines, manuals, runbooks and information to erect a Financial/IT Support desk from scratch.

 Gained experience interacting with private investors. Responsible for generating report metrics for management audience.

 Helped implement a company wide security mandate where following company compliance is key.

 Used Market Data tools for support Reuters, Net Exchange Pro, FEA, Bloomberg

 Performed Level one and Level two support and analyzed problems/situations thoroughly before escalating to other teams.

 Followed service level agreements responsibly.

JEPPESEN A.B., NEW YORK, NY 2006 - 2007

Employee, Desktop Support

 Maintain a small network Active Directory/ UNIX, AIX, Linux. Responsible for backups of environment. (Veritas Backup Ecec 10.0)

 Gained experience with VMware and virtual servers (VMWare 5.0 ). Responsible for maintaining environment safe.

 Internet malice (Microsoft Patches). Designed site machine images to the most current software and helped implement it.

 Maintained and managed Lotus Notes Domino Server 6.5. Create and manage accounts for Active Directory and Email.

 Performed Level one, Level two Support before escalating to vendors or infrastructure teams.

 Followed Service Level agreements and adhered accordingly.

BANK OF MONTREAL/ HARRIS NESBITT, NEW YORK, NY 2005 - 2006

Contractor, Desktop Support

 Performed a small assignment of cleaning machines in their environment, from web infections, help catch up to latest Microsoft hot fixes. Helped their staff roll out windows XP also helped answer calls and log incidents into their call tracking system.

MORGAN STANLEY, NEW YORK, NY 2000 - 2005

Contractor, Desktop Trade Floor Support

 Gained additional trader support experience initially from the first day which included, testing internally developed applications, Testing Microsoft hot fixes and patches on servers and desktops before deployments took place. Helping integrate new vendor applications both front end and web based. Also helping integrate sametime for instant messaging into the environment. Performed morning calls (UNIX/Solaris) for ensuring automated ftp processes took place for trading activities Supported Handheld devices, Laptops (Blackberry/ IBM/DELL/HP/SONY).

 Maintained Windows 2000 Servers at remote offices that contained valuable customer management Databases running Sybase /Intersolv 3.6. Managed Exchange (was given admin privileges) Group Calendars and Distribution Lists for several departments within the groups. Imaged and personalized new equipment for traders before rolling out making the transitions seamless Cleaned trader’s cache on systems twice a week for better system performance.

 Constantly reported changes in infrastructure and systems to APG developers and ASG admins. Managed vendor relationships with business units which required.

 Followed Service Level agreements and adhered to regulations.

 Connectivity of trading platforms such as NYMEX, Bloomberg, REUTERS, FIDESSA and many other Market Data Fortune 500 Companies. Managed the most cumbersome office upgrade to Microsoft Office 2003 where all of the traders Excel Spreadsheets would not work this required Visual Basic editing and debugging. Performed Level one and Level two support before escalation took place. Worked in FI\Commodities and Equities\Prime Brokerage\ Securities Lending at Morgan Stanley for over 5 years plus.

 Responsible also for web based Applications, NYMEX, ICE Intercontinental Exchange, WEBEX escalated either internally or with vendor to correct errors or infrastructure.

DEUTSCHE BANK, NEW YORK, NY 1999 - 2000

Contractor, Desktop Support

 Responsibilities included supporting 400 users in a multiple platform environment Windows NT/UNIX/AIX/Linux/ SQL Windows 2000. Day to day Troubleshooting, Point of central contact for most trouble tickets. Performed first and second level support we were responsible for setting up new systems troubleshoot problems as they occurred on both levels Desktop and Network. Gained market data experience with UNIX filter monitoring live Reuters traffic.

 Performed Level one and two support also followed service level agreements.

THE GUARDIAN LIFE INSURANCE COMPANY, NEW YORK, NY 1998-1999

Contractor, Desktop Design

 Responsible for designing system Images and storing them for future deployment, setups of various software platforms, these included various different types of computer systems. Systems that included testing were Dell Desktop, laptop families also the IBM Desktop and Laptop families. Created permanent “Ghost“images for future installs on new arriving systems. Technical writer documentation for individual installations of each department standard for both Windows NT and Windows 95.

MADISON CONSULTING 1998-1998

Contractor

J&H MARSH MCLENNAN, NEW YORK, NY

Desktop Support and Deployment

 Responsibilities included troubleshooting Novel 3.11, 3.12 and 4.11 servers in a Windows NT BackOffice environment. Setting up new Installs, also troubleshot Desktop problems as they occurred, supported as many as 500 End Users helped implement the Rollout of Lotus Notes.

ZURICH INSURANCE, NEW YORK, NY

Desktop Support

 Maintained a Windows NT 4.0 server farm along with Windows NT 4.0 Workstation as their front-end. Troubleshot Hardware on Server /Desktop. Responsible for IMAC work and training new users.

PHILIP MORRIS CORP., NEW YORK, NY 1996-1997

Consultant, Tech Support

 Responsible for troubleshooting Software/Hardware problems at various levels, Desktop/Server. I supported over 500 users. Rolled out and implemented Windows ’95. Documented bugs and fixes. Helped upgrade environment to Ethernet (from Token Ring).

AMERICAN INTERNATIONAL GROUP, NEW YORK, NY 1996-1996

Contractor, Local Area Network Administrator Consultant

 Supported the Legal headquarters maintaining over 200 users. Maintained and administered CC Mail on Windows NT 3.5 also generated weekly server performance reports for Management. Provided desktop End-User support for Enterprise Applications.

COMPUTER MAINTENANCE INC., NEW YORK, NY, Contractor, 1992-1996

SMITH BARNEY, NEW YORK, NY, Tech Support, 1995-1996

ASME ENGINEERS, NEW YORK, NY, Tech Support, 1994-1995

CHEMICAL BANK, NEW YORK, NY, Tech Support, 1993-1994

LEHMAN BROTHERS, NEW YORK, NY, Help Desk, 1992-1993

EDUCATION

La Guardia Community College

Hunter College, Bachelor’s of Computer Science Anticipated 2010

Control Data Institute, successfully completed courses in Computer Technology. Graduated with an “A” average

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