Customer Service Manager

G E O R G E P A T T E R S O N

**** **** ******, **********, ********** 95901

********@*****.** * CELL: 530-***-****

SENIOR-LEVEL EXECUTIVE GLOBAL MANUFACTURING MANAGEMENT

Medium to Heavy Manufacturing | P&L | Operations | Sales

SUMMARY

Global Executive with success in driving top- and bottom-line performance in diverse supply chain and manufacturing sectors. Skilled in P&L/general management, manufacturing turnarounds, multi site operations, distribution, supply chain and strategic planning. Strong Leader who blends strategic thinking with tactical execution to deliver results in highly complex manufacturing settings. Analytical Problem Solver diagnosing root causes, innovating solutions and energizing companies around growth plans.

· Reversed $30 million loss to $10 million profit, enabling 35% revenue growth; cut overhead and material cost $30 million

· Saved $20 million in supply chain, warranty and labour expense, improving cash flow by $10 million and turning loss to 4% profit, streamlined operations, closed four global locations and outsourced key functions to optimize efficiency

· Drove $20 million profit swing, restoring profitability, halted 10% sales decline stabilizing $50 million revenue; bolstered on-time delivery from 25% to 80% and on-time product release from 30% to 85%; saved 15% in labour costs

· Established manufacturing operations for startup, expediting company’s one-year revenue growth to $10 million, sourced 20 sub-contract manufacturers

· Super-headed LEAN manufacturing protocols to a Six Sigma Black Belt standard

· Renegotiated contracts, significantly reducing vendor liabilities from $110 million to $65 million; cut manufacturing costs 20% and customer service expense 25%; decreased vendor base 60%+ and contract manufacturers 80%

PROFFESIONAL EXPERIENCE

General Manager, Steel Manufacturing Division, Technia GMBH, Kingdom of Saudi Arabia, 2008 to completion of contract.

A $150m Multi-National producer of steel products for the oil and construction industries

· Turned around $150 million division, manage $37 million budget and 200+ employees.

· Reversed $30 million loss to $10 million profit, enabling 35% revenue growth.

· Reduced overall material cost by $30 million.

· Restructured operations, consolidated production facilities, renegotiated vendor contracts.

· Introduction of LEAN manufacturing protocols.

Superintendant of Manufacturing, Hitachi Construction Rigid Truck Manufacturing, Guelph, Ontario, Canada 2004-2008

A $300m heavy manufacturing facility with 400+ employees

· Increased productivity over 100% in a hostile union environment.

· Applied Kanban to the Assembly and Inventory Departments, built and led plant Kaizan Team.

· Introduced product life cycle methodology, reducing offerings 40%.

· Introduced latest technologies to welding and painting departments.

· Rebuilt customer confidence/company credibility.

Director of Manufacturing, Cobourg Division, Mark IV Industries, Cobourg, Ontario Canada 1999-2003

Manufacturer of Electronic Sign Systems; plastic related products with 230+ employees

· Led executive team through creation of comprehensive four-year strategic growth plan and product roadmap.

· Saved $20 million in raw material costs and labour expense, improving cash flow by $10 million

· Turning loss to 4% profit; streamlined operations

· Introduced MRP using SAP protocols.

· Increased through put by introducing new high speed plastic injection molding machines and techniques.

· Improved bottom line by adding an additional shift and reducing the number of employee by 15%.

George Patterson, Page Two

Director of Manufacturing, Patlon Aircraft and Industries, Mississauga, Ontario, Canada 1997-1999

Manufacturer of Military and Aerospace Components with 60+ employees. Involvement extending to the transportation, electronic and ship building industries.

· Managed all aspects of manufacturing.

· Reorganized manufacturing, distribution, supply chain, customer service and quality operations.

· Implemented revenue generating business model for services group, producing $3 million revenue in six months.

Plant Manager, Godfrey Aerospace Inc., Markham, Ontario, Canada 1990-1997

Manufacturer of aircraft components, repair and overhaul facility. Specialized in CSD’s (Constant Speed Drives), IDG’s (Integrated Drive Generators) and Military ground support generators, both standard combustion, and gas turbine. Tenure plan featured doubling revenue operation. Re-engineering initiatives predicated advanced manufacturing resource planning methodologies.

· Built manufacturing capabilities including operating infrastructure and third-party/supplier relations.

· Formed warranty, quality and support organizations.

· Selected and implemented ERP systems.

· Negotiated government and commercial contracts.

Prior

British Aerospace

· Manager of Operations (Lock Lift Engineering Division)

· Tool Room Engineering Manager (Fiat Heavy Equipment Lifting Services)

EDUCATION

Master of Engineering

Loughborough University, England

Electro/Mechanical Engineering

Cannock Polytechnic Mining College, England

PROFESSIONAL AFFILIATION

Association of Professional Engineers of the United Kingdom

PROFESSIONAL UPGRADING

Numerous professional development courses, symposia and workshops relating to and including, 5S,Toyota Production system ,Kaizen ,Kanban ,LEAN Manufacturing, ERP,injection molding, plastic extrusion, ISO & QA standards, hydraulic application and dynamics, high speed die casting aluminum alloys, air quality systems, Industrial Accidental Prevention Association, hydro/electrical governing systems (Woodward Governor), High Speed packaging machinery, Industrial Safety Coordination, WHMIS protocols management. All C.W.B. welding disciplines, electronic trouble shooting, produce processing protocols.

LANGUAGES

English (Mother Tongue)

Polish (Mother Tongue)

German (colloquial)

SOFTWARE EXPERTISE

AutoCAD Microsoft/Windows (Word Excel Project Outlook Powerpoint Publisher)

SAP Unix database

Telemagic (Linix) MRP I & MRP II (LEAN Manufacturing)

BaaN 4C4 Solid Works

Excellent References Upon Request

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