Customer Service Sales
Resume:
Christen Chapman
***********@*****.***
SUMMARY
Client and team oriented service coordinator with a passion for making a difference in the world and a focus on the non-profit sector. Proven history implementing vision and mission among an organization’s constituents. Natural, yet developed ability to establish rapport, open communication and build relationships among a variety of people – staff and clients. Experienced administrator with a flair for efficiency, improvement and constituent satisfaction.
EXPERIENCE
Macy’s Austin, TX 2011-Present
Sales Associate
Assist customers in making their clothing selections and advise them regarding what looks most suitable/appropriate given their goals, style and body type
Ring up customers when they are ready to check out and advise them on how to best utilize their coupons
Maintain the sales floor and ensure it is neat and organized
Keep dressing rooms clean and return un-purchased items to the appropriate place
Durango Doors Austin, TX February 2012-June 2012
Receptionist/Office Assistant
Assisted customers on the phone by answering their questions, scheduling appointments or getting them to the appropriate salesperson
Returned calls for designers, saving them time and allowing them to continue their work without interruption
Provided assistance to walk-in clients, answering their questions about the iron, the glass, pricing, etc.
Opened and closed showroom on Saturdays
Researched and created a file of new builders in and around Austin
Examined design bank and printed out CAD drawings for designers
Prepared production orders for installation manager
Austin Endocrine-Dr. Stephen Fehrenkamp Austin, TX 2009-2010
Receptionist/Office Assistant
Scheduled appointments on the phone, sometimes over 15 per hour, using Medisoft patient management system
Demonstrated patience with patients by tolerantly listening to them vent about their issues with insurance, medications and other problems
Located, pulled and annotated patient charts
Sorted incoming faxes for appropriate follow-up
Responded to patient inquiries regarding administrative issues including verifying insurance information
Picked up, sorted and distributed mail
Maser and Amundson Richfield, MN 2007-2008
Receptionist/Office Assistant
Reorganized client files to be consistent with firm filing system thus reducing research time by over 40%
Engaged clients as they walked in the door making them comfortable
Researched client files in order to expedite the probation of client estates and wills
Managed office supplies, ordering additional inventory as needed
Pulled and refiled client files for attorneys
Utilized Microsoft Office as well as specialized computer programs
Scheduled appointments for attorneys
Managed a multi-line phone system
Atlantic Books Bloomington, MN 2006-2007
Sales Associate
Provided customer assistance in fast paced, high-customer transaction location
Performed various customer service tasks, such as item location and problem solving
Created window display coinciding with movie release of the most recent Harry Potter movie, increasing attention to store
Discerned target book title for customers, given limited information about the book, resulting in a book sell and satisfied customers
Completed monetary transactions with consumers
Texas Comptroller of Public Accounts Austin, TX 1993-2001
Customer Tax Information Specialist
Provided friendly customer service
Thoroughly explained Texas tax law and statutes to state residents
Fielded 70 to 100 incoming calls per day, assisting them in interpreting Texas tax law
Guided small business owners regarding Texas Franchise Tax, resulting in a higher performance review by supervisor
Wrote 2 articles for Fiscal Notes, the Texas Comptroller’s quarterly news letter with a circulation of over 1000
Maintained accurate records of confidential customer information
Documented customer contact information, collection data, and transaction reports
Implemented state tax collection requirements
EDUCATION
Texas A&M University B.S., Education College Station, TX 1988-1992
Skillpoint Alliance Gateway Allied Health Program Austin, TX June 2011
Learning experience included medical terminology, medical insurance coding and billing, medical software, CPR and First Aid
VOLUNTEER WORK
Mobile Loaves and Fishes
E.C.H.O. (Ending Community Homelessness Coalition)
Interfaith Hospitality Network
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