Highly motivated, flexible team player
Resume:
Patti Ann May
San Francisco, Ca 94112
*********@*****.***
OBJECTIVE:
A full time career position that will combine my experience
in banking, customer service and administrative work
.
SKILLS:
Computer: MS Office, Outlook, Word, various data entry
programs.
TYPING:
45 wpm, 10-key by touch
Quick learner, reliable, flexible, and inquisitive.
Great attention to detail and accuracy in work.
Ability to work well independently as well as with fellow
colleagues.
RELEVANT EXPERIENCE:
Operations Processor 2 - Wells Fargo
San Francisco, CA
June 2008 - March 2010
Worked with Loss Prevention regarding account closures and audited
call center work. Researched, verified, released and/or credited overdraft fees on customers' accounts for any checks that were placed on hold.
PCC- Banking Service Specialist 2 - Wells Fargo
San Francisco, CA
March 2007 - June 2008
Assisted customers and bankers with information on account closures.
Set up fraud claims for investigation in both Ach and Check fraud. Worked
with customer accounts to resolve customer inquiries regarding holds
on accounts and on deposits, entered information into computer system;
documented corrective measures; resolved routine,moderately complex,
and difficult customer problems and inquiries
Inbound Fraud Prevention- Washington Mutual
Pleasanton, CA
November 2006 - March 2007
Reviewed customers Credit Card accounts for fraudulent transaction.
Set up fraud claims for Investigation and issued new Credit Cards. Worked
with customer accounts to resolve customer inquiries, entered information into computer system; documented corrective measures and resolved routine to
moderately complex and difficult customer problems and inquiries.
Electronic Claims Service - Bank of America
Concord, CA
March 2006 - November 2006
Filed claims for unauthorized transactions involving customers' Atm and
Checking accounts (ACH). Dealt with merchants to resolve issues that
customers come across in their accounts. Worked with other departments
such as Fraud Dept, Check Fraud Forgery, ATM customer protection.
Updated claim information with investigators. Currently on the Aim team
which is the voice of the associate and worked closely with Management.
Made associate of the month in June.
Customer Service & Support - Bank of America
Concord, CA
July 2005 - March 2006
Communicated with customers via phone regarding their bank accounts.
Efficiently accommodated customer needs while utilizing good judgment in
a variety of situations that benefited both customer and bank which acquires
a speedy resolution. Processed request for opening, closing or changing
accounts.
Customer Consultant - Passion Parties Inc.
San Bruno, CA
March 2005 - June 2005
Performed customer service responsibilities while communicating with customers via phone, fax and email. Processed orders, credits and data entry. Accommodated customer needs in a variety of situations that required speedy resolutions.
Team Leader - Order Processing Dept, The Sharper Image Corporate
San Francisco, CA
November 1998 -February 2005
Trained, supervised, and motivated a 11-member team of full and seasonal associates.
Performed customer service responsibilities while communicating with customers via phone and email. Processed orders, credits and data entry. Efficiently accommodated customer needs while utilizing good judgment in a variety of situations that required speedy resolutions.
Office Assistant, Guajardo Dental Lab
San Francisco
June 1996 - November 1998
Performed filing, billing, bookkeeping duties, and answered phones.
Provided clerical and administrative work for different
dental labs and supply companies.
Contact this candidate