Customer Service Sales

Brian J. Anderson

**** **** ** **

Kentwood, MI *9512

*********@*******.***

Phone 989-***-****

OBJECTIVE :

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

EXPERIENCE :

F.B. Wright Company

4/11-Present

Inside Sales

Establish and maintain good relations with customers by providing prompt courteous service for all customers and potential customers of the Branch, including walk-in and telephone calls.

Dow Chemical

11/10- 04/11

Logistics Packager

Logistics Control with Dow Automotive

Utilizing JIT Shipment methods.

Supply Chain management

Packaging Urethane drums for shipment to various plants.

Utilizing JIT Shipment methods.

Lennox Industries

05/09- 09/10

Direct Sales Support III

Establish and maintain good relations with customers by providing prompt and courteous service for all customers and potential customers of the Branch, including walk-in and telephone calls.

Will be able to reference the parts application of Lennox product lines in the extensive Lennox parts catalog or by computerized database [DaveNet].

Effectively communicate features, benefits, and warranty policy information to customers. Ensure warranties are properly taken care of in a timely manner.

Follow and adhere to all safety, health and security and environmental standards. May include proper handling of hazardous material and may require lifting up to 50 lbs.

Will perform as Branch Manager when needed including scheduling, ordering, and open/close procedures

Grainger Industrial Supply

9/02-05/09 Flint, MI

Customer Service Associate

• Assist Customers in the selection of product from the Grainger catalog as well as, other resources.

• Resolves pricing situations encountered during customer transactions using current sales policies.

• Refers customers to other internal/external sources when the need arises.

• Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.

• Shipping & Receiving, coordinating shipping orders on a daily basis.

• Sales lead program generating additional sales to the branch.

• Promotion of triple guard program to all customers.

• Fastener rollout program to generate new opportunities to customers.

• Opening new accounts and also probing customer for additional opportunities.

• Assisting new team members on a daily basis. Opportunity for improvement.

• Sourcing products when time arises, Find MRO’s, and also searching Grainger Parts division.

• Process returns, no charge even exchanges.

• Following up with certain customers on major projects.

• Submitting Metreo quotes for better pricing to management.

• Building customer relations to better serve our customer base.

• Working with outside sales reps to produce quotes.

VPH Pharmacy

03/07-05/09 – Present Swartz Creek

Driver

Delivering meds on a nightly basis to different facilities.

FedEx Freight

9/04- 02/07 Flint, MI

Supplemental Dock Associate

• Forklift Certified.

• Perform Logistics of reweighing freight for accurate records.

• Follow hazmat compliance and material handling requirements.

EDUCATION :

• Northwood University, Bachelors in Business Administration

• Delta Community College, Associates in Arts, Business

Computer Experience:

• Microsoft word

• Excel

• PowerPoint

• Office

• SAP (Grainger) ASAP (Grainger)

Contact this candidate