Project Engineer

Neha Somwanshi

Apt B*** **** ***th Ave.Bellevue,WA98007

Email: ****.*********@*****.*** Phone: 678-***-****

Seeking a challenging professional environment where I can enlarge my knowledge repertoire and benefit my organization to the best of my abilities

Synopsis:

• An engineer in Electronics & Telecommunication, with 5+ Years of experience in the Enterprise Networking Domain.

• Technically, sophisticated and business savvy professional with pioneer career reflecting strong leadership qualifications with hand-on experience in IT Infrastructure Management, Operations, Design & Development of voice Communications Systems.

• CTP, ACA ,ACS and APDS certified professional.

• Knowledge of Avaya Servers, Media gateways, Signalling Protocols, IP telephony VOIP, SIP,H.323,CMS and MM. Platform –Linux

• Train the trainer certified associate. Conducted boot camps, induction, brainstorming and training sessions Team and organization wide.

• Core team member.Direct communication with enterprise clients to schedule the upgrades which are recommended by me or my peers for optimization and fault reduction of the voice network.

• Worked on technically challenging scenarios.Managed a team of six people.

Professional Experience

AVAYA INDIA PVT LTD

Senior Software Engineer, March 2008 till July 2010

Worked for Avaya Health check team to provide a holistic analysis of possible miss-configuration, as well as software and firmware incompatibilities that may cause the Avaya Communication manager system to function below its designed capacity. This is done via scripts that run basic commands to examine installed circuit packs and Media for hardware/firmware builds communication manager version and circuit pack information, Ethernet port settings, firewall settings and basic traffic analysis.

Worked on different Avaya servers ( S8700,S8710, S8720,S8730 etc.) and Media gateways (G700,G350,G450,G650 etc).

Also worked as an Implementation Engineer (Internal Title) for Software Release management team.

Software Release Management provides a solution for the proactive identification and implementation of product updates that are announced for Avaya’s IP Telephony application. Product updates include product correction notices (PCNs), software updates and firmware update.

• Upgrading various AVAYA products like Media Servers (S8300 series, S8500 series and S8700 series), Media Gateways (g700, g250, g350 and g450), Media Modules (VOIP, Analog Boards and DS1 Boards) and TN Packs (CLAN, IPSI, MEDPRO, CROSSFIRE and VAL Boards).

• Basic knowledge of upgrading AVAYA adjuncts like Modular Messaging, Audix patches etc

• Basic configuration of TN Circuit Packs and Media Gateways (H.323 and H.248)

• Basic upgrade related troubleshooting.

• Worked in the internal Process and Team, conducting audits, quality checks, gave process training.

• Worked effectively on tools like Remedy and Maestro.

Also worked as an Account Engineer (Internal title) for Software Release management team.

• Managing, recommending and scheduling upgrades for the customer system, depending upon their network configuration and system requirements.

• Direct point of contact (SPOC) to various customers for any technical issue.

• Worked more or less like a Technical Consultant.

Reliance Communication (Mumbai)– May 2006 till march 2008

Senior Voice Administrator

• EPABX Switch (AVAYA Definity G3R), Avaya S8700, S8500 Operation / Maintenance- level 3 Escalation head in the team.

• Extending Voice services to different FLAG TELECOM Offices around the globe like

Heathrow, South Street, Dallas, New York, Jabla Ali etc.

• Support internal customers at Dhirubhai Ambani Knowledge City (DAKC) with a large (10000 +) phone environment (TDM/IP) and defining the process and policies for Voice communication services for multiple location.

• Installation & Configuration of EPABX / Avaya Communication Manager (G3R)/S8700/S8500

• Customization / Providing value added services to extensions

• Creation of COR, COS, Route Patterns, Trunk Groups and Partition Tables

• Creation of Hunt groups, VDN’s and Vectors

• Installation and Configuration of the EPN’s

• Manage voice infrastructure oriented team and motivate them to drive high performance culture.

• Training, Evaluation and validation of team members as well as the Induction training of IMSG (Infrastructure Managed Services Group) teams.

• Coordination with different vendors like Avaya Global Connect Limited (AGCL) for voice related issues

• Administration and Maintenance of Voicemail system

• Design and Implementation of Voice Infrastructure N/W for Reliance Communications, DAKC.

• Commissioning of MTNL and Reliance Communications ISDN PRI Lines

• Man Management - Coordination with the voice and AV technicians for smooth functioning of the voice connectivity

• Inventory Management - Maintaining Optimum use of man and materials.

Progeon – (Infosys) – April 2005 till April 2006

• Worked for client “Symantec- VERITAS in Order Management workgroup.

TECHNICAL KNOW HOW:

• Avaya PBX and related VOIP Components

• Troubleshooting of VOIP/SIP/IP/H.323 based phones

• Asterisk Server Administration (SIP Server)

• SES (SIP Enablement Services) and SIP logs.

• Basic Adjunct knowledge like CMS and MM.

• SES Server- Home, edge, combo servers. Presence/Proxy/location/redirect server.CM to SES configuration and Integration. Configuration of OPTIM station using off-pbx configuration on CM.

• Good hands on SIP logs for fault related to call flow, disconnect media issues.

• Hands on experience in supporting Enterprise Networks

• Understanding of OSI Model, TCP/IP Protocol Suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP), bridging and switching concepts, routing, firewalls, etc

• Strong experience of working in Product Troubleshooting and Customer Support.

• Basic knowledge of protocols like SIP, H.323, H.248 etc

Achievements

• Won the Customer Awareness Technology contest across the organisation.

• Received prestigious organisational awards like ‘Buddy Recognition’ and ‘You made a Difference’.

And “Rising Star” awards.

• Avaya Techathon” winner.(Solution design for contest RFP)

• Event Management of different functions organised in college level as well as company level.

• Awards as creative writer.

Education

• B.E. Electronics and Telecommunication, Ravi Shankar University Raipur with 76.5% First Class (2004).

• Senior Secondary School, M.P. Board, with 76% position holder (2000)

• High School, M.P. Board, with 82% position holder (1997)

Personal Particulars

• Date of Birth: 21st December 1981

• Fluent in English and Hindi

• Marital Status: Married

• Immigration Status:L2 B visa holder with EAD.

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