IT Manager, Systems Engineer, Network Engineer, Systems Administrator

DANIEL M. GOLAN

*** ******* ***, ***** ********, MA. 01843

978-***-**** | ********@*****.***

SUMMARY

IT professional with 10+ years experience in Windows Operating Systems, Systems Management Applications, and Hardware and Software Troubleshooting. Specialized skills in Client Security and Client Standards. Proven ability to provide efficient and timely resolution to complex projects and issues.

Consistently recognized for:

• Client security and standards

• Managing and maintaining corporate servers and applications

• Detailed swift resolution

• Hardware and software troubleshooting techniques

PROFESSIONAL EXPERIENCE

PROGRESS SOFTWARE CORPORATION, Bedford, MA 2000 – 2009

Providing innovative technologies that deliver flexible application infrastructures, extended visibility, real-time integrated data access, and high-speed event processing.

Systems Administrator

• Supported approx. 500 Microsoft Windows servers which included primarily Windows 2003 and Windows 2008 operating systems, as well as all other Microsoft operating systems.

• Active Directory Experience: includes replication, Security, Design, Group Policy creation and management, application deployment. This includes troubleshooting issues within all of these aspects of Active Directory.

• Managed and maintained the Citrix infrastructure for various corporate applications which included setup of shared applications and troubleshooting for client connections.

• Maintained the Virtual Infrastructure using VMWare, balancing the VMHost loads on the servers and ensuring that all systems operated properly. Efforts improved performance of the VM Infrastructure.

• Maintained backups of infrastructure systems for the company via Veritas NetBackup and VMWare VCB software to ensure data retention in the event of a disaster or other recovery needs.

• Managed the Windows Server Update Services (WSUS), testing and authorizing the critical security updates that Microsoft releases on a monthly basis.

• Maintained the Altiris Deployment Solutions servers globally to test/deploy new applications and hardware that were released. This in turn reduced the time and cost to deploy new/rebuilt systems to the user community.

• Led the Symantec Endpoint Protection migration/consolidation project in order to protect the company’s client system which also provided better control over infections throughout the enterprise cutting down the number of servers and software packages required to support the infrastructure.

• Worked closely with other IT liaisons overseas to coordinate the design and implementation of a global infrastructure for the Symantec Endpoint Protection project.

• Maintained the service Request Queue, including: Hardware and Software, Networking, and Server support. Worked with third Party vendors, receiving and retiring assets. Ensured complete satisfaction was maintained with the user base.

• Supported the SAN and NAS structure which included HP EVA and EMC Clarion.

• Hardware and software support for various hardware platforms including but not limited to HP, Compaq, Dell and IBM.

ARCH COMMUNICATIONS, Saugus, MA 1998 – 2000

Paging company covering the North East region of the United States.

IT Specialist

• Provided LAN/WAN technical support to the operations of over 30 locations within the North East Division for the daily functions of all activities related to computer hardware and software support.

• Set up and performed troubleshooting on computer hardware and software network connectivity and telecommunications of remote network users.

• Developed a Microsoft Access database to inventory computer hardware in various sites throughout the division. This supported the help desk in diagnosing problems relating to equipment including a spare part, knowledge, and reporting database.

• Assisted in the acquisition of a competitor and the conversion of their desktop PC’s from MS Windows 95 to MS Windows NT 4.0.

• Converted the company’s single domain to multi-domain structure for the merger.

VERTEQ PROCESS SYSTEMS, Wilmington, MA 1998

Manufacturer of equipment for the Semi-Conductor business.

Field Service Engineer

• Designed, documented, and implemented a preventive maintenance program for customers based on Verteq’s recommendations and customers requirements to minimizing operation downtime significantly.

• Installed and maintained Fully and Semi-Automatic Wet Benches and High Efficiency Spin-Rinse Dryers for the Semi-Conductor business.

VANSTAR CORPORATION, Needham, MA 1997 – 1998

Professional services for PC hardware, network products, computer peripherals, and software.

Field Service Technician

• Performed on-site warranty repairs authorized by major manufacturers for various Intel based PC’s.

CONTINENTAL RESOURCES INCORPORATED, Bedford, MA 1995 – 1997

Professional services for PC hardware, network products, computer peripherals, and software.

Field Service Technician

• Performed on-site installation, configuration, and preventive maintenance of computer hardware and software for client base of over 450 businesses and retailers in the North East region.

• Evaluated work orders and assigned priorities, contacting clients to schedule service appointments. Performed inventory and supply control, processed payments, and networked with vendors and contract sales.

CONVERSE INCORPORATED, North Reading, MA 1988 – 1995

Global manufacturer of footwear products

Senior Computer Operator

• Ensured successful completion of production schedules, optimized utilization of all computer hardware and software, problem determination and resolution, and proper interaction with all computer users.

• Worked independently on third shift with no additional support in house. Ensured documentation and procedures conformed to established production standards. Worked with systems groups on software upgrades, and trained new staff members.

• Installed and configured new hardware and software. Worked with Network Administrator in setting up local users and wiring configurations. Replaced or repaired hardware and software on PC’s company-wide.

EDUCATION

Dell Computers – Online Certification

Hardware Warranty Parts Direct certifications renewed yearly on Dell’s hardware, 2000 – 2009

Various HP LaserJet Certifications, Hewlett Packard, Burlington, MA

Vocational Diploma in Computer Science, Greater Lawrence Vocational High School, Andover, MA

Contact this candidate