customer service rep

Location:

Posted:

August 30, 2011

Shorewood, IL 60431 **.******@*****.***

PROFILE

• Ability to work in a team environment.

• Leadership ability

• Eagerness to learn

EDUCATION

University of Illinois Bachelor of Arts in Speech Communication May 2006

Champaign, IL

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EXPERIENCE

DEVRY UNIVERSITY ONLINE Aug 2008 to Present

Specialist II

Naperville, Illinois

• Responsible for auditing new student files to make sure they are eligible to start college courses at DeVry.

• Managed field region student inquiries, complaints as well as finding scheduling solutions for students.

LUCID LIFE WORKS NFP June 2010 to Present

Administrative Assistant

Chicago, IL

• Created press releases and used social media to attract and promote events.

• Worked on various event planning projects to help foster positive changes for Chicago youth.

• Mentored youth ages 13-19 at weekly summer camp.

SANFORD June 2006 – March 2007

Customer Service Representative

Oak Brook, IL

• Handled consumer’s product inquiries, complaints as well as ordering and replacing product.

• Worked on various groups designated to inform marketing departments of product problems.

CIRCUIT CITY August 2003- August 2005

Sales Associate

Champaign, IL

• Facilitated in-store sales in various departments. Advised store management on buying decisions in audio/visual products.

ADVANTAGE SALES AND MARKETING CO. INC Summer 2002

Merchandising Specialist

Chicago, IL

• Responsible for product presentation, stocking and promotions of Gatorade and Dannon Water Products for grocery outlets in the Chicagoland Area.

REFERENCES AVAILABLE UPON REQUEST