Sr. Quality Assurance

**/**** – **/**** Lead Quality Assurance Analyst Intel

• Redefined QA best practices by streamlining the build and ticket process.

• Wrote test cases against requirements

• Participate in functional product reviews.

• Reviewed requirements defined by the client for customizations and new development

• Participate in AGILE / SCRUM meetings for the functional team.

• Providing customer support both on-site as well as through tickets that are created through help desk or product support analysts.

• Perform Black box and white box testing

• Provided support and implemented best practices and standards for UI redesign. Chandler, AZ

Environment and languages: Agile/Scrum, Manual testing, Website and Web App testing, HP Quality Center, IE6, IE8, 2005 SQL Server, 2008 SQL Server, 2008 Visual Studio, MS Office Live meeting.

Reason for leaving: Contractor work through October 10, 2010 through Kelly IT

05/2010 – 6/2010 Sr. Quality Assurance Analyst Apollo Group

• Wrote test cases against requirements

• Ran regression tests against legacy components to ensure stability within functionality

• Wrote BPT test cases for Automation

• Tested Web based media formats in multiple browsers: Chrome 6.x, FireFox 3.6.x, IE6, IE7, IE8

• Perform Black Box testing Tempe, AZ

Environment and languages: Agile/Scrum, Manual testing, Website and Web App testing, HP Quality Center, Jira, Chrome, FireFox, IE, VM Ware, Fiddler, Throttle, FireBug, VersionOne, QTP

Reason for leaving: 8 week Contractor work through Ensynch

03/2010 – 05/2010 Quality Assurance Lead RedFlex

• Defined QA procedures and standards

• Trained and mentored Jr. QA people that were already in place.

• Introduced Agile and Scrum methodology.

• Wrote Quality Control Plan

• Wrote Project Plan

• Wrote Change Control documents

• Was a liaison between Canadian, USA, and Australian counterparts

• Reviewed requirements defined by the client for customizations and new development Phoenix, AZ

Environment and languages: ASP.NET, Agile/Scrum, MySQL, Manual testing, Website testing, SQL Server 2000, 2005, and 2008, Mantis, HP Quality Center.

Reason for leaving: Contractor work through Ensynch

10/2009 – 01/2010 Quality Assurance/QA Testing Scottsdale Insurance

• Wrote and reworked the process flow of service request, defects, and validation requests within three separate departments that shared information.

• Interfaced .txt files through AS/400 system to generate reports

• Worked with Project Managers to oversee the implementation of new designs and new functionality.

• Creating and implementing test plan creation and templates.

• Participate in functional product reviews.

• Identify and confirm test case requirements as well as business requirements

• Perform Black box and white box testing Scottsdale, AZ

Environment and languages: AS/400, ftp, Jira

Reason for leaving: Contractor work through CN-Tec

06/2009 – 09/2009 Quality Assurance Lead 41st Parameter

• Help redesign and rededicate the primary role of QA.

• Redistributed team members into functionality and application based teams.

• Participate in design, code and functional product reviews.

• Creating and implementing test plan creation and templates.

• Participate in AGILE / SCRUM meetings for the functional team.

• Identify and confirm test case requirements as well as business requirements

• Modified templates for test cases and test plans to be more effective in active testing and future regression testing.

• Building and Deploying Internal Web Application sites

• Verified unit testing as well as integration in IE6, IE7, IE8, and Firefox 3.5

• Interface with Technical Support and Development in resolving defects as needed.

• Perform Black box and white box testing Scottsdale, AZ

Environment and languages: ASP.NET, C#, CSS, J2EE,Agile/Scrum, JavaScript, Manual testing, Website testing, Visual Studio 2005 and 2008Professional, SQL Server 2000, 2005, and 2008, WinSCP, Redhat, Visual Basic, Vista compatibility, Jira, Mercury tools, Quality Center.

Reason for leaving: company downsizing

11/2007 – 07/2009 Sr. Quality Assurance Lead Sage Software

• Participate in design, code and functional product reviews.

• Participate in AGILE / SCRUM meetings on a variety of teams and functions.

• Develop and update test plans, test cases, automated scripts, and expected results as well as identify and confirm test requirements.

• Building and Deploying servers, VM sessions, Web Applications, Web Clients.

• Wrote test scripts for Outlook integration.

• Setting up and maintaining various operating systems: XP, W2K3, W2K8, Vista…32 and 64 bit.

• Providing customer support both on-site as well as through tickets that are created through help desk or product support analysts.

• Interface with Technical Support and Development in resolving defects as needed.

• Establishing and Creating and maintaining testing environments in both SQL and Oracle database environments and across XP, Win2K3, Win2K8, and Vista operating systems using VMware sessions.

• Perform Black box and white box testing Scottsdale, AZ

Environment and languages: ASP.NET, C#, CSS, J2EE, Agile/Scrum, JavaScript, Manual testing, Website testing, Visual Studio 2005 Professional, SQL Server 2000, 2005, and 2008, Visual Basic, Vista compatibility, Lotus Notes and Domino Server 7.0 and 8.0.

Reason for leaving: Company focus

06/2007 – 1/2008 Lead Quality Assurance Specialist and Deployment Specialist Zaio Corporation

• Created the QA department from scratch by defining process, control flows, procedures, and personnel.

• Working on a daily basis with developers for the redesign of the company’s main Web Application

• Working on a daily basis with developers for a new version of an industry standard for photo uploading and FTP transmissions.

• Working on a daily basis with developers to enhance and maintain a Windows based application used to track and identify Appraisal information.

• Writing, reviewing, revising, analyzing and verifying quality standards and test procedures for program design and product evaluation for a software company that designs and writes for the Escrow and Title industry.

• Review any specifications produced before releasing a new version to the industry.

• Responsible to installation, upgrades, and deployment of company websites, internal and external applications, and devolvement environments.

• Participate in AGILE / SCRUM meetings on a variety of teams and functions.

• Responsible for leading user acceptance testing (UAT) for a variety of applications that are close to release. Tempe, AZ

Environment and languages: ASP.NET, C#, CSS, JavaScript, Visual Studio 2005 Professional, SQL Server 2005, Visual Basic.

Reason for leaving: Limited/No potential growth / Contractor Work

06/2006 – 06/2007 Lead Quality Assurance Specialist USA Digital Solutions

• Writing, reviewing, revising, analyzing and verifying quality standards and test procedures for program design and product evaluation for a software company that designs and writes for the Escrow and Title industry.

• Evaluating and testing developed software systems to verify programs function according to user requirements

• Create documentation and specifications for development to follow

• Review any specifications produced before releasing a new version to the industry

• Implemented AutoIT and trained the rest of the QA team on the how to use automated testing tools.

• Create SQL Statements to identify irregularities within separate tables through SQL Server Management Studio

• Working on a daily basis with developers for the redesign of a Window’s Application to a Web App on a .NET platform.

• Participate in AGILE / SCRUM meetings on a variety of teams and functions.

• Diagnose Java script errors and report them back to development team within coding standards. Phoenix, AZ

Environment and languages: ASP.NET, C#, CSS, Agile / Scrum, JavaScript, Visual Studio 2005 Professional, SQL Server 2005, Ruby Steel, Enterprise Manager 8.0, QTP

Reason for leaving: Project was being pulled, market decline

12/2004 – 06/2006 Quality Assurance Specialist – Inventory Management Team Discount Tire Company

• Identified, analyzed and documented defects, questionable functions, errors and inconsistencies within in-house software program functions, outputs, online screens, content and security

• Organized and participated in QA/BSA reviews and validation of requirement documentation and provided training for customers

• Created and executed test scripts, scenarios, and plans to include positive, negative, regression, and integration testing using black box, integrated unit, and heuristic testing practices to validate test plans.

• Lead the QA process for the implementation of a new .NET platform, from an AS/400, platform for the primary Inventory Management software

• Created SQL statements on an as needed basis for querying purposes.

• Wrote dynamic scripts for the incorporation with third party software and custom code based on the AS/400 platform and as well as a GUI interface..

• Was on the team that took metrics to determine if automated testing using Loadrunner or Mercury Toolkit was possible.

• Ordered replacement inventory for stores while utilizing various aspects of the replenishment software within ASR/E3 and AS/400.

Communicated with stores, regional offices, VPs, and vendors various demands and impact analysis reports. Scottsdale, AZ

Environment: A/S 400, SQL Server 2000, JDA Software packages, Scrum/Agile

Reason for leaving: Limited potential growth

06/2003 – 7/2004 QA, Implantation and Training Specialist, and Physical Inventory Manager Total Warehousing

• Provided quality assurance testing, implementation, integration, and training for all new or modified software.

• Validated third party software integration from the vendor and provided feedback for customer oriented beta testing.

• Implemented third party software and trained the customer support for any new software.

• Provided first and second tier Help Desk Support to 29 warehouses nationwide.

Created and implemented a cycle count program and physical inventory policy and procedures for overall inventory accuracy for over 300 customers in 29 warehouses.

Responsible for compiling, reporting, and integrating various budgets, inventories accuracy, personnel, and warehouse reports for senior management. Phoenix, AZ

Environment: A/S 400, SQL Server 2000, Scrum/Agile, Provia software

Reason for leaving: Company takeover

Military:

10/1994 –10/2002 Platoon Sergeant – United States Marine Corps Phoenix, AZ

• Rank: E5 – Sergeant

• Six years bulk fuel Specialist

• Two years combat engineer

• In charge of 80+ Marines Dallas, TX

Education:

1994 – 1996 Arizona State University Tempe, AZ

1998 – 2000 Bachelors of Science in Secondary Education with an emphasis in Biological Sciences.

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