Mamata Singh

Ph: 214-***-****

************@*****.***

PROFESSIONAL SUMMARY

Experience in testing of Siebel & SAP applications using Mercury Interactive Automation Tools (QTP & WinRunner). Experience in requirements analysis, design, development & testing on Siebel & SAP platforms.

TECHNICAL SUMMARY

Operating Systems: Windows & UNIX

Databases: Oracle, MS-SQL Server

Technical Skills: Siebel Business Applications Configuration (Call Center, Sales, Service & Marketing using Siebel Tools. Siebel eScript, Siebel EIM, Siebel Workflow, Siebel CTI (using COSMOCOMM CTI Server), Siebel Application Administration. Siebel Load & Performance Testing using using QTP & WinRunner, Testing Actuate Reports, Configuration & Testing of SAP 4.7c Sales & Distribution Module.

PROFESSIONAL EXPERIENCE

Palm Inc. , Sunnyvale. Jan 2007 to July 2008

Magellan /Canvas (Siebel) Application Test Lead

Responsibilities:

• Conduct software functional test as well as performance test on Magellan/ Canvas Applications based on Siebel 7.8

• Working with the Application Development Team and Infrastructure Team

• Execute functional, performance and regression testing prior to releases.

• Design system, integration, performance and user acceptance test plans.

• Develop Test Scenarios, Test Cases & Test Scripts

• Create/ record automated scripts for performance and load tests.

• Create test data for testing.

British Telecom, Ipswich, UK, Sept 2005 to Dec 2005

Siebel Test Lead

Responsibilities:

• Be responsible for releasing Siebel based Call Center product after thorough verification, validation & testing.

• Participate in requirements definition meetings with design team.

• Participate in design walkthroughs and prototyping

• Understand project requirements and develop test plan.

• Design system, system-to-system, performance and/or User Acceptance Tests.

• Understand and interpret user requirements & develop test scenarios, test cases & test scripts.

• Create automated scripts for performance and load tests.

• Create test data for testing.

• Execute test scripts, log & track defects and publish test reports.

• Execute performance test scripts and publish test results.

• Acquire necessary application/architecture/requirements clarifications from customer and facilitate offshore team in understanding application/architecture and requirements.

• Create release documentation.

• Provide end user training.

• Report and maintain software defects of defect management system.

• Work with Siebel expert Services and Database Administrator to tune the application for performance.

Elpida Memory Inc (Hitachi)/ Intelligroup, Mar 2005 to Jul 2005

Consultant

Responsibilities

• Participate in requirements definition meetings with design team.

• Participate in design walkthroughs and prototyping

• Create, Review and Execute automated test scripts and test cases

• Contribute to unit testing, Functional test automation, and/or scripting for load tests using Mercury tools.

• Exposure to Test Automation Framework design and execution for Siebel or other CRM test suite

• Report defects, retest corrections and work with other testers and developers in completing assigned tasks in timely fashion

• Study the scope and impact analysis of new requirements.

• Train users on new functionality and new business processes.

• Direct Client interaction for clarification and resolution of issues.

• Track and report software defects and verify resolved issues.

Pearson Education, New York/ Intelligroup, Sep 2004 to Mar 2005

Consultant

Responsibilities

• Customer’s Data maintenance of daily Transaction using automated tool WinRunner & QTP

• Resolving application transaction issues.

• Understand and practice data-driven approach for test case design & execution

• Perform initial testing of problem fixes, change request, enhancements, and new functionality.

• Report defects, verify bug fixes, and timely issue escalation to supervisor.

• Thoroughly tests software to ensure proper operation and freedom from defects.

• Providing solutions for business related SD functional issues on Order Types, Material Determination. Output Determination.

• Mass Maintenance for Customer preferences.

• End user support services in support of Client’s business operations.

Saint Gobain Abrasives/ IBM, Jun 2004 to Aug 2004

Associate Consultant

Responsibilities

• Execute Test cases using Automated tools like Quick Test Professional.

• Review requirement specifications and technical design documents to ensure metrics can be measured.

• Design, write and fulfill test plans and test scripts

• Determine nature of testing to be performed and identify tasks that should be manual vs. those that can be automated

• Construct test scripts to facilitate the execution of test cases

• Perform all dimensions of testing, including performance, integration and system-level testing.

• Provide input/status updates regarding test progress/results

• Create additional test cases as required to cover customer’s requirements.

• Study the scope and impact analysis of new requirements.

• Ensure SAP service levels are met, and project objectives are accomplished within budget and deadline.

• Train users on new functionality and new business processes.

Crompton Greaves / AVS Technologies, Mar 2002 to May 2004

Consultant

Responsibilities

• Execute test scripts, logging results and defects.

• Develop and maintain test data for use in manual and automatic testing

• Train users on new enhanced functionality and business processes

• Study the scope and impact analysis of new requirements.

• Train users on new functionality and new business processes.

• Direct Client interaction for clarification and resolution of issues.

• Track and report software defects and verify resolved issues.

• Ensure SAP service levels are met, and project objectives are accomplished within budget and deadline.

EDUCATION:

Bachelor of Science

Diploma in Tourism & Travel Management

Training:

SAP 4.7c Sales & Distribution Module Training.

Siebel Training.

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