Customer Service Project Management

` Keith J. Stamps

**** ***** ******* (Apt-***) 312-***-**** or 773-***-****

Chicago, Ill 60622 Email: ************@*****.***

Summary of Qualifications

Engineering Technologist, Certified Microsoft Computer Professional (MCP) and System Administrator (MCSA), and Technical Writer. I have provided excellent documentation skills, customer service, deployment, troubleshooting, repairs of computers and servers.

I have also provided project management skills to meet or exceed customer’s expectations. I am highly motivated, team, and customer oriented. Who believe that success is achieved through personal commitment and a passion for one's work. I have over twenty-five

years of experience working with Information and Manufacturing technologies. I am a recipient of over twenty-five awards and recognition for leadership, cultural awareness, training, teambuilding, conflict resolution, safety awareness and project management;

through-out my career.

.

Accomplishments

Manufacturing Technology

Facilitator and Key Speaker for teambuilding conference consisting of twenty-five Technicians that resulted in a thirty-six percent increase in productivity.

Developed and coordinated the implementation business work plans that consistently exceeded manufacturing quarterly output goals.

Provided resolution for drops in productivity during shift changes.

Worked across organizational lines developing and coordinating the implementation disaster recover/security plans to prevent compromise of intellectual proprietary material.

Received awards for quick and creative problem resolutions; quality workmanship and implementing production upgrades without impacting productivity.

Received awards for improving manufacturing process and training manuals.

Provided mentorship for newly hired veterans, to assist them with reassimilation into civilian workforce.

Information Technology

Recognized for the applying project management skills for the successful completion of information system projects for six years.

Received award for Providing cultural diversity training for Corporate Directors and Department Heads.

Recognized to for identifying information security gaps and providing coordination/leadership skills for disaster recovery /security team to close gaps to prevent compromise of propriety information.

Provided technical resolution that saved Information Technology research and development project.

Provided mentorship for inter-city high school students.

Used multi-task skills to successfully complete the planning and coordination activities for concurrent hardware, software, and networking projects.

Developed cost effective plan that save $20,000.00 without impacting staffing.

Worked across organizational lines to build a mirror image of a Call- Center, which retained customer basis and functionality during transition.

Technical Writing

Composed Business Proposals for Technologies projects and small businesses.

Composed Grant Proposals for Not For Profit Organizations.

Published Disaster Recovery, Process and Project Management Plans.

Published Technical Maintenance, Repair, Training and User Manuals

Skills

I have been involved with the deployment, maintenance, troubleshooting, repair, and system administration

of the following. DNS, DHCP, WIN, NT, SMTP servers. APPLETALK, TCP/IP, NETBIOS, NETBEUI,

DLC, NWLINK, RAS, RRAS VPN protocols. DSL Modems, Cisco Routers, IBM and DEC mainframes;

Compaq, Dell, Hewlett Packer, Apple/Mac, Gateway, and IBM Laptops, PC’s, and Servers. Active Directory Services, IT Security, Symatec Ghosting, MS-Windows 95, 98, 2000, XP, Vista and UNIX software. Lucent Technologies Telephony Switches. Project Management and Trainer.

Education

Techskills (Certified Microsoft Professional and System Administrator (MCP/MCSA))

Chicago, Ill

University Of Phoenix (Focus: Master’s Of Business Administration/ Manufacturing Technology (MBA/MT))

Chicago, Ill

Keller Graduate School Of Management (Focus: Master’s Of Project Management (MPM))

Chicago, Ill

DeVry University (Bachelors Of Science Engineering Technology (BSEET))

Chicago, Ill

Keith J. Stamps=Page 1

Keith J. Stamps=Page 2

Professional Experience

Independent Contractor Jan, 2008- Present

Self Employed Chicago, Ill

Employed by various temporary agencies (Ebry IT Solution) to deployed, troubleshoot, and repair IT equipment. Provide IT solutions, installation, troubleshooting, and repair of IT hardware/software for small businesses, and consumers. Provide training for consumer on Microsoft Office Suites.

Operations Training Manager Jan, 2007- Jan, 2008

Awareness Technology For Elderly, Disable, & Youth (Not For Profit) ATEDY Chicago, Ill

Develop and implement operation training plans to insure that ATEDY’s employment policies and training requirements are met. Facilitate team meetings to keep staff focus on providing quality training that will meet or exceed customer expectations and corporate goals. Develop and compose training plan documentations to meet client’s educational goals. Composed training procedures for staff to insure quality and consistency. Write grants and business proposals to help meet ATEDY’s financial goals. Provided project management skills to insure computer deployment projects were completed on-time. Provide class-room/hands-on Microsoft Office Suites and A-plus training for clients. Provided troubleshooting, maintenance and repair of information technology system hardware and software.

Desktop Technician June, 2006–Aug, 2006

Mac Neal Hospital Berwyn, Ill

Provide desktop and networking support for Mac Neal‘s hospital and offsite staff. Closing a minimum of ten open

trouble tickets per day. Attending morning status meeting to receive and disseminate information on outstanding trouble tickets. Member of team that completed networking, deployment and software projects for medical and office staff.

Coordinate the deployment of work hardware and software security up-dates to insure integrity of proprietary

medical software and patient data. Implement software recovery procedures.

PC Technician July, 2003-Jan. 2005

Sygnetics, Inc Rochester Hills, MI

Contract PC Technician providing computer/server deployment, troubleshooting, and repair.

Completing Installation and providing technical support of network infrastructures hardware/software. System migration, testing,

and software upgrades at customer sites. Provide training for customers on new produ

Manufacturing Technician June, 1995-April, 2001

Intel Corporation Rio Rancho, NM

Provided maintenance, troubleshooting, and repair of Hitachi Plasma Etchers. Process Management and

inspector of semiconductor products. Provide training/education for Equipment Maintenance and

Operation Technicians. Gathered information from Engineering and Senior Technician communities to compose process management documentations to meet or exceed quality standards and manufacturing output goals. Delegated management’s responsibilities for manufacturing group during absent of supervision.

Self Employed Oct, 1992-Nov, 1994

Stamps Consulting Chicago, Ill

Provide technical consulting for software/hardware information system products and services.

Installation, trouble-shooting and repair of information system products for small computer base

businesses.

Senior Technical Associate April, 1983-Oct, 1992

AT&T Bell Labs (Lucent Technologies) Naperville, Ill

Project Coordinator for hardware and software projects; responsible for deliverable and Process

Management. Coordinated work schedule and tasks for Technical Support /System Administration staffs.

Negotiated delivery dates and contracts for vendor services. Unix System Administration, troubleshooting, and repair of UNIX base computer systems, and peripherals. Test hardware and software updates, maintenance, troubleshooting, and repair of Lucent Technologies telephony switches.

Data Center Technician Feb, 1982-April, 1983

Tymshare, Inc Chicago, Ill

Responsible for the troubleshooting and maintenance of multi-drop 9600-baud private lease lines and modems, Installation, troubleshooting, maintenance of onsite and customer site Honeywell minicomputers. Debugging and testing of MARS-PLUS

Airline reservation software. Provide call center customer service/assistance.

References Available Upon Request

Contact this candidate