QA Manager
Resume:
DOLLY CARSON
SUMMARY
Information Technology Manager with extensive experience building and leading profitable, high-performance testing organizations. Skilled in financial cost savings, cost estimation, quality assurance, vendor management, and training. Strong leader with proven ability to staff and motivate teams, and implement new functionality under timeline restrictions. Highly skilled in billing and provisioning applications. Thrives in fast-paced environments requiring strong multi-tasking and communication skills. Areas of expertise:
* Release Management
* Repository Management
* Defect Root Cause Analysis/Resolution
* SDLC Implementation
* People Management & Development
* Test SME
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, Basking Ridge, NJ 1996 – 2009
A Fortune 500 company, largest wireless carrier in U.S. with 86.6 million customers and annual revenue of $58.6 billion. Formerly ALLTEL Communications.
Quality Assurance Manager, Chicago, IL 2000 – 2009
Managed multiple projects averaging $30,000 to $3 million with emphasis on defect free, on-time completion.
* Managed highly skilled staff of 20 testers and consultants through SDLC projects ensuring bottom line objectives and goals met.
* Overhauled testing tools by implementing (HP) Mercury Quality Center, thereby having one repository for manual and automated test sets, improving productivity by 35%.
* Created training manuals and facilitated training sessions ensuring team proficiency in usage of (HP) Mercury Quality Center. Resultant real-time metrics increased efficiency of testing time reporting.
* Purchased software tools which increased efficiency and decreased overhead by 10%.
* Reviewed and approved requirements, test plans, and functional documentation, ensuring preservation and consistency of improvement processes.
* Consistently estimated projects within a 10% variance. Delivered within budget utilizing minimal amounts of documentation.
* Developed strong relationships with offshore employees creating one multi-cultural team.
* Oversaw stability and data integrity of multiple testing applications increasing productivity by 25%.
* Communicated on all corporate levels ensuring testing completed within established time schedules. Met corporate standards, operations, objectives, and user requirements.
* Compiled and presented critical data regarding process improvements to executive management. Presented bottom line results in concise manner.
IXC Manager, ALLTEL Communications, Raleigh, NC 1996 – 2000
Managed start-up department of a 20 employee Long Distance Call Center.
* Launched Business Circle product that increased annual revenues 25%. Achieved profitability within first two years.
* Introduced product to existing customers and supported sales force for rollout and maintenance. Resulted in expanded customer base and increased revenue.
* Developed and maintained long distance products (calling cards and toll-free numbers) ensuring delivery to customers resulting in increased revenues.
DOLLY CARSON PAGE TWO
VERIZON WIRELESS (Continued)
* Processed and maintained long distance services as corporate sponsor for Special Olympics.
* Provided multi-site training to call center staff and sales personnel on products and procedures.
* Liaison between markets and external vendors for landline applications.
* Imported, exported, and interfaced daily files between multiple databases.
* Audited, tracked, and maintained status reports on customer growth.
EDUCATION
BS, Business, Lewis University, Romeoville, IL
PROFESSIONAL AFFILIATIONS
Member American Society for Quality
Member Quality Assurance Institute
CERTIFICATIONS
Certified Software Quality Analyst (CSQA)
Certificate Basic Telephony, Global Knowledge Inc, Cary, NC
TECHNICAL SKILLS
* Microsoft Office
* Microsoft Internet Explorer
* Microsoft Project
* SQL
* Crystal Reports
* Key File
* ProComm Plus
* Project Management
* TestDirector / Mercury Quality Center
* WinRunner
* Cellware and Virtuoso billing systems
* Geneva rating engine
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