IT Project Manager/Scrum Master

Accomplished Engagement and Project Management Executive with 18 plus years of experience in IT Services with proven ability to manage client relationship and execute large complex multi-platform multi-location Information Technology projects.

Key Strengths and competencies:

 Oversee the day-to-day relationships with the clients providing thoughtful and pragmatic leadership

 Involved in all aspects of the project life cycle: diagnosing client needs, managing project teams, and leveraging the knowledge and creativity of colleagues to generate solutions to ensure that the final product is of the highest quality and meets or exceeds client expectations

 Project Management experience with large projects in areas of Insurance, Telecom, Healthcare and Financial and Travel related Services

 Assist colleagues to achieve their individual and combined potential. As they design work streams, transfer knowledge, monitor team performance, provide feedback, and help junior associates to develop and sustain an environment of high performance and personal fulfillment

Current Employer : UST Global Llc – Since September 2001

EMDEON (Jan 2009 – Till Date), Nashville Tennessee

Responsibilities: Specific responsibilities include facilitating a Health Care related Project as the Scrum Master adopting Agile Methodology in executing the project.

HEB Grocery LP (March 2008 – November 2008), San Antonio, Texas

Responsibilities: Specific responsibilities include, Account Management, responsible for managing revenues and profits, primary point of contact for escalation of issues, Coordinate Client management reviews and people management.

Automobile Club of Southern California (ACSC)/Sempra Energy /Pleasant Holiday

(May '2005 – March 2008)Los Angeles/San Diego and Costa Mesa, California, USA.

Responsibilities: Specific responsibilities include, Account Management of the above clients, responsible for managing Revenues and Profits. Primary point of contact for escalation of issues, Coordinate Client management reviews and people management.

City of Hope (COH) (Jan '2005 – April '2005), Duarte, California, USA

Responsibilities: Provide technical IT Related Support for the PMO System infrastructure of COH. Maintain the PMO System developed by US Technology, Periodically Update and Load the data required to provide accurate results, Incorporate Enhancements to the System

Project: Development of a Performance Management Office and implementation of an automated Balanced Scorecard and Executive Dashboard application. The PMO and Dashboard support City of Hope’s ability to monitor and manage the organization in a more efficient and effective manner.

US Technology - Health Care Practice Support (Internal), (Sept '2004 – Dec '2004),

Aliso Viejo, California.

Responsibilities: Support of the US Technology Health Care Projects. The responsibilities include support of the Sales Team of Health Care Practice. Specific responsibilities include develop statement of work, Prepare Health Care Related Presentation Material, Prepare Brochure Material, Coordinate technical reviews and prepare White Paper.

Beckman Coulter, Inc. (June '2004 – Aug '2004), Fullerton, California

Responsibilities: Project Management of the ASP Application Enhancement and Support project. My responsibilities include leading a technical team (Module Leaders & Team Members) to meet project schedules.

WellPoint Dental, (Sept '2001 – Dec '2003), Camarillo, California

Responsibilities: Program Management of the multiple projects being executed at Wellpoint Dental.

Employer: Tata Consultancy Services, December 1990 - September 2001

Tata Internet Services Ltd (Jan '2001 – Aug '2001) Mumbai (Bombay), India

Responsibilities: Management of Tatanova.com, Rupeasenova.com, Craftsnova.com, Womannova.com and Travnova.com Portals and also the Billing (Lucent) and CRM (Clarify) Systems of TISL. Manage IT resources of TISL (Hardware and Software), and prepare IT Budget

Mecklai Financial & Commercial Services Ltd, www.Mecklai.com (Jan '2000 – Dec '2000) Mumbai, India

Responsibilities: Include leading a technical team(Module Leaders & Team Members) to meet project schedules, coordinate with other groups for Hardware Sizing, Technical evaluation of various architecture, coordinate with the vendors to procure the Hardware(Sun E3500 Series) and Software(Netscape(NAS & Iplanet Web Server & Oracle), coordinate with Networking Group for Hosting and Firewall Setup, involve in Communication with and Client for understanding the requirements and translating it to a design document.

GE Capital Global Consumer Finance (Jul '1998 – Dec '1999), Leeds, United Kingdom & Melbourne, Australia

Responsibilities: Overall Management of projects being executed at GE Offshore Development Center (ODC) at SEEPZ for GE Capital Global Consumer Finance. The individual Project Leaders report to me. My responsibilities include Communication with Onsite Account Manager and Client, Mentoring of new PL’s, Proposal preparation, estimation, Project Staffing, Resolution of Project Issues.

GE Motors and Industrial Systems (Oct '1996 – May '1998), Fort Wayne, Indiana

Responsibilities: Project Planning and Control, Client Communication, Supervision of ISO 9000 Procedures, Internal Quality Assurance of Deliverables. Lead the Maintenance Support Team at Fort Wayne Indiana, USA.

Pearl Assurance Plc (Jan '1996 - Sep '1996), Peterborough, United Kingdom

Responsibilities : Coordination with Business in Providing Support to the General Business (GB) of Pearl Assurance Plc. The GB is designed on a Customized Version of PROTECT Insurance Package supplied by HUON. The responsibilities involved Program Rectification, Enhancements and Analysis to meet changing Business requirements.

American Express, United Kingdom (Jun '1994 - Dec '1995)

Responsibilities : Project Planning and Control, Client Communication, Supervision of ISO 9000 Procedures, Internal Quality Assurance of deliverables, Onsite Implementation and Support.

PERSONAL DETAILS

Education and Certification

 Bachelors Degree in Engineering, College of Engineering, Trivandrum, Kerala University, India, 1987.

 Post Graduate Diploma, Masters in Construction Management (MCM), National Institute of Construction Management and Research (NICMAR), Bombay, India, 1989.

 Project Management Professional (PMP) Certified from Project Management Institute.

 Scrum Master Certified – Scrum Alliance

Professional Membership

 Member, The Institute of Engineering, India (IEI).

 Member, The Project Management Institute, Pennsylvania, USA.

 Member, The Institute of Electrical and Electronics Engineering(IEEE)

REFERENCES

Available on request

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