Customer Service Manager

WES. SOLOMON Tell: 240-***-****

**** **** **. ** *** 204 e-mail: **********@*****.***

Washington, DC 20011

Career Objective:

To acquire more organizationally relevant business product outsourcing experience within a thriving successful company. Specifically, to obtain a Management position in which my talent and people skills can be utilized.

Education:

University of Maryland Eastern Shore

Princess Anne, MD. 21853

Major: Construction Management Technology May 2008

Work Experience:

09/06-present Wawa Inc. S. Salisbury, MD

Customer Service Manager, Ensures a pleasant shopping experience for all customers. Manages the training coaching and performance management

of customer service associates. Ensures execution of established safety,

security, quality, and store operations policies, procedures and practices.

Analyzes customer service results and trends and prepares action plans.

Coordinates daily customer service assignments and activities of associates.

06/05-11/09 Global Home Improvement, Inc. Salisbury, MD

Responsibilities include cabinetry; floor coverings, roofing, drywall and taping; and minor electrical repairs.

06/03-09/03 Lifetime Masonry & Gen. Const. Co., Inc. Salisbury MD

Responsibilities include clean and prepare construction sites to eliminate

possible hazards, dig trenches, mix and place concrete, and set braces to

support the sides of excavation, load, unload, identify, and distribute building

materials to the appropriate location according to project plans and

specifications on building construction projects.

Skills: Computer Programming, Visual Basic C++, Auto CAD 2000, Architectural, Estimating, Survey, Management, Charismatic personality, and Communication skills.

Recognitions & Activities:

•Certificate for most Outstanding Male and Outstanding Contribution and Services in the Academy of Travel & Tourism,

•Certificate of Participation in Youth for Understanding International Exchange.

•King of Ethiopian Student Association Ethiopian Student Accusation (ESA) University of Maryland Eastern Shore.

References

1.Global Home Improvement 2. Wawa Inc.

Salisbury MD Ms. Kenya Hopkins

Mr. Fidle Elaiho 443-***-****

Tell 410-***-**** 443-***-****

Fax 443-***-****

Contact this candidate